We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... See more
Company replied
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... See more
Company replied
They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The ligh... See more
Company replied
Company details
Written by the company
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
Contact info
London, United Kingdom
- 020 3608 5978
- info@customneon.co.uk
- customneon.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Neon sign is AMAZING!
Our sign from Custom Neon turned out better than we imagined. The medium size is perfect for our wedding. We couldn’t be happier with our purchase. The sign will definitely be in our game room post wedding.
Thank you custom neon team!
11 January 2023
Unprompted review
Reply from Custom Neon®
Hi Natalie. Thank you for taking the time to leave this fantastic review! We always love to hear that a Custom Neon® sign has turned out better than our customer's had imagined! We are so thrilled that we are able to be a part of your special day, and that you'll be able to enjoy your sign in your home post wedding. Don't forget to tag us! @customneon
Best in Class
Great product, fantastic communication through shipment and an eye catcher
1 March 2023
Unprompted review
Reply from Custom Neon®
Hi Rajeev. Thanks for this great review! We are so excited to hear that your new Custom Neon® sign is an eye catcher.
Excellent experience from start to…
Excellent experience from start to finish and our sign looks great.
10 March 2023
Unprompted review
Reply from Custom Neon®
Hi Ryan. Thanks for your great review! We are so happy to hear that you had such an excellent experience and that you love your new sign.
This was by far the easiest website…
This was by far the easiest website I've used to order custom neon signs. They were quick, efficient and the quality is very good. I have bought another since. I can highly recommend.
18 March 2023
Unprompted review
Reply from Custom Neon®
Thank you for taking the time to share your experience with us, Sonia! It's such valuable feedback that you found our website so easy to use to order your Custom Neon® sign. If there's anything we can do for you in the future, please let us know!
Would use again!
The sign came and is perfect! They were able to make it large it is almost 3 feet tall and 8 feet long (came in 2 pieces) easy to install and run. Does not put off heat. Came quickly and looks great!
3 February 2023
Unprompted review
Reply from Custom Neon®
Hi Kelcie. Thank you for taking the time to share this amazing review! The team at Custom Neon® are so excited to hear that you love your LED neon sign. Please let us know what we can do for you in the future!
Exceeded expectation
Easy to order on the website, I was able to choose a design available. The delivery estimate was clear, and I didn't expect to receive my custom neon piece in time for an event. However, it arrived on the day, and was hung behind our DJ in the evening. The neon roller skate is now hung in our roller skate shop in Leeds and looks fantastic.
11 February 2023
Unprompted review
Reply from Custom Neon®
Hi Melissa. Thank you for the great review. We are so thrilled to hear that you were able to exceed your expectations, and that your sign arrived in perfect time for your event. We would love to see any photos of your new Custom Neon® sign hanging in you shop! Feel free to tag @customneon
I purchased a light from Custom Neon
I purchased a light from Custom Neon, in January 2023. From the moment i made contact about initial information to delivery the whole experience was 100%. The light is amazing.
9 January 2023
Unprompted review
Reply from Custom Neon®
Thank you so much for your 5-star review! The team are so happy to hear that you had a great experience from start to finish, and that you love your new sign.
Fantastic product.
Fantastic product arrived on time as described. These guys do quality work not cheap crap
1 March 2023
Unprompted review
Reply from Custom Neon®
Thanks for the great review, Matt!
Appreciated gift
The neon arrived in good time was very well packaged and presented & it works perfectly too.
My only concern was that I specifically chose a company uk based (so I thought) only to discover it was manufactured and sent from China, which was a shame as I was trying to be more environmentally conscious in my purchase.
It was a gift and the owner really loves it.
Thank you
2 February 2023
Unprompted review
Reply from Custom Neon®
Hi Kristy.
Thank you for your review, we appreciate you taking the time to share your experience with us. Custom Neon® is a global company with design teams in the UK, USA, Australia and manufacturing facilities in USA, Australia and China. Where your sign is manufactured depends on the specifications and time sensitivity of your order. Rest assured, we are committed to the future of the environment, and have numerous ways that we take action as a climate positive workforce. Some of these ways include that our workflow is completely paperless and our boxes are fully recyclable. Additionally, we are partnered with Ecologi, which means for every sign sold there is a tree planted. So far 15,000+ trees have been planted on behalf of Custom Neon and our awesome customers. You helped us plant another tree and we hope knowing this allows you to feel as though your purchase was more environmentally conscious. We are so happy to hear that the person that received this sign as a gift loves it.
Great Service and Product!
They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The light is bright and vivid, and it just looks amazing in my husband's gaming area. It's so well-made and sturdy. I will be coming back to Custom Neon for other signs.
7 February 2023
Unprompted review
Reply from Custom Neon®
Hi Dola. Thank you for taking the time to share your experience. The team at Custom Neon® are so thrilled to hear that your sign was exactly what your husband wanted and that it looks amazing in his gaming area. Please let us know if there's anything we can do for you in the future!
Reply from Custom Neon®
Thank you for taking the time to share this great review, Robin!
Amazing neon sign and great service.
28 February 2023
Unprompted review
Reply from Custom Neon®
Hi Rach. Thank you for the 5 star review! We are so thrilled to hear that you love your new LED neon sign, and that you found our service to be so great!
Love my light!
24 January 2023
Reply from Custom Neon®
Thanks for your great review, Julie! We are so happy to hear that you love your new light.
Reply from Custom Neon®
Thanks for the great review, Erich!
Great communication and customer…
Great communication and customer service. I made a mistake on my order and they fixed it easily. The sign looks amazing in our lobby and gets so many compliments. It's definitely the focal point.
2 February 2023
Unprompted review
Reply from Custom Neon®
Hi Carolyn. Thank you so much for taking the time to leave an excellent review. It's such valuable feedback that you found our team so great to communicate with. We are also so excited to hear that your sign looks amazing in your lobby and receives so many compliments. We can’t wait to see your sign lit up in your space! Don't forget to tag us @customneon
My sign looks fantastic
My sign looks fantastic! I designed it for my husband's man cave as a Christmas present, he loves it and it looks exactly how it did in the picture.
Arrived on time too!
Cannot rate more highly and yes, I'm a real customer!
13 December 2022
Unprompted review
Reply from Custom Neon®
Thank you so much for taking the time to share your experience, Nicola. We are so happy to hear that your sign looks fantastic, and that your husband loves his Christmas present for his man cave. We have passed this feedback onto our team to celebrate their great work!
Amazing Quality
Amazing how alike it looks to the online preview. Has a perfect glow to it. We ordered for our podcast set and it adds so much aesthetic pleasure to it.
3 February 2023
Reply from Custom Neon®
Hi Patricia. Thank you so much for your review! It's amazing feedback to hear that you found your sign so accurate to the preview on our website. We also absolutely love to hear that your sign is adding that extra glow to your podcast set! We can't wait to see photos, don't forget to tag us @customneon.
Nice Sign
Sign is good, design process was easy. We love it, it brightens up our space.
27 March 2023
Unprompted review
Reply from Custom Neon®
Thank you for taking the time to leave this great review, Hazel. We're thrilled to hear that you found our design process so easy, and that you love your sign lighting up your space!
Our order was easyWe will be ordering from Custom Neon again in the future! and the turnaround…
Our order was easy and the turnaround time was quick. We will be ordering from Custom Neon again in the future!
24 December 2022
Unprompted review
Reply from Custom Neon®
Hi Todderick. Thank you for taking the time to write this review! It's such valuable feedback that you found it so easy to order, and that the turnaround time was so quick. Please let us know what we can do for you in the future!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.