We absolutely love our neon sign! It’s exactly what we wanted and adds such a classy touch to our salon. We get so many compliments on it, and lots of our clients use it as a backdrop for selfies an... See more
Company replied
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See what reviewers are saying
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light comp... See more
Company replied
We ordered a custom neon light for a colleague's leaving present. The whole process was extremely easy. We contacted the customer service team when we realised that we'd forgotten to specify that we n... See more
Company replied
They were pretty communicative as the order processed, which I appreciated because it take so much time to create and then ship. The final product is gorgeous--exactly what my husband wanted. The ligh... See more
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Company details
Written by the company
Custom Neon is an experienced illuminated signage company offering LED Neon Signs and Backlit, Front Lit, Face & Halo Lit 3D Illuminated Letters & Logo signs for commercial, business, and personal use. * Indoor & Outdoor Signage * Free Standard Shipping * Rush Orders Available * Design Your Sign Online or Use Our Free Design Service * 5 Star Customer Service * Warranty Included * Tree Planted for Every Order
Contact info
London, United Kingdom
- 020 3608 5978
- info@customneon.co.uk
- customneon.co.uk
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
happy with our light
happy with our light, Kat was great and very helpful
24 October 2024
Unprompted review
Reply from Custom Neon®
Thank you so much for this great review, and we are so glad you are happy with your sign and Kat's customer service! We will be sure to pass this feedback on to her!
My new neon sign looks great
Kat helped with the design process...there was some back and forth and it was good to get some input from someone who knows what they're talking about regarding design / colours etc...
The finished product looks great. I'm very pleased with it. It arrived quickly. Setup was straight-forward.
Thanks Custom Neon!
1 October 2024
Unprompted review
Reply from Custom Neon®
Hi Dalton, We appreciate you taking the time to share your experience with us! Your feedback on our product, service and your positive experience working with Kat is great to hear. We've made sure to pass this along to recognise her great work!
Reply from Custom Neon®
Thank you so much for your 5-star review and valuable feedback! 💡
Perfect!!
Placed our order and was kept up to date when dispatched and ready for delivery. Our sign arrived very well packaged and protected which was fabulous as we had no worries of damage.
Our sign was exactly what we wanted and was beautiful.
1 August 2024
Unprompted review
Reply from Custom Neon®
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future!
Really fast and reliable
Really fast and reliable. We needed our sign quickly and Kat made it happen. We were delighted with the finish and feel it’s made our food truck look amazing. We spoke to loads of alternate light companies and custom Neon were the best by far on design adaptations to make what we wanted work, speediness and great customer service.
27 July 2024
Unprompted review
Reply from Custom Neon®
Thank you so much for your 5-star review, Jayne! 💡 We are so glad you were happy with Kat's customer service, and we have passed this recognition on to her! The team at Custom Neon is thrilled that you are so happy with your sign!
Reply from Custom Neon®
Hi Mandy! Thank you so much for this great review, we really appreciate your valuable feedback!
Excellent service
Excellent service
Great communication and quality product with all necessary kit supplied
24 June 2024
Reply from Custom Neon®
Hi Matt. Thank you for your amazing review! It's such great feedback to hear that you received great communication and service from our team.
Great design tool and good quality…
Great design tool and good quality product. The preview/proof could do with being a little more explicit about the final look of the sign but that's just a minor gripe. I'd happily order from Custom Neon again.
19 June 2024
Reply from Custom Neon®
Hi Richard. Thank you so much for your feedback! We’re so happy to hear that you’re happy with our custom design tool and product quality. Our design tool does note that the final sign might differ slightly, and our Neon Designers are always available to provide realistic mockups of the signs in various settings to ensure our customers are completely satisfied with the final look. We look forward to working with you again!
Reply from Custom Neon®
Thank you for your review, Evelyn! We're thrilled to hear that you're so happy, and that it has added a special touch to your chill out room.
Reply from Custom Neon®
Hi Tanya! Thank you so much for this fantastic review, we love hearing that you're so happy with your new Custom Neon® logo sign.
Need to have a UK production factory, perhaps the Aussie owner could look into this
The sign was made per my instructions, relatively fast turn around from China and well packaged I might add
Just wish that it could have been made in the UK as I could have spoken to the artists and manufacturers rather than emailing sales people
9 June 2024
Reply from Custom Neon®
Hi Derek. Thank you so much for taking the time to share your experience with us, we really appreciate your feedback. Rest assured, our team consists of Neon Designers who designed your sign and assisted you. We are a global company with dedicated support and design teams in Los Angeles, Australia, London, and Shanghai. Where your sign is manufactured depends on the requirements of your sign and time frame that it is needed by. We’re so happy to hear that your sign arrived so quickly, and we hope you love your new Custom Neon®.
This is the 2nd purchase.
This is the 2nd time we have used Custom Neon would highly recommend to any one wanting a well made Neon product with great service.
Thank you🙂
7 June 2024
Unprompted review
Reply from Custom Neon®
Hi Robert. Thank you so much for taking the time to share your experience! We're thrilled to hear that you're a happy repeat customer and received great service from our team. We really appreciate your recommendation, and if we can do anything else for you in the future please let us know!
Fab fab fab!
Oh wow my light is amazing I absolutely love it…, website so easy to use, great customer service and delivered on time ….not many companies do exactly what they say but these guys do! Definitely recommend this company
21 April 2024
Reply from Custom Neon®
Hi Lisa. Thank you so much for the great review! We're so happy to hear that your new Custom Neon® sign is amazing and that you love it. We appreciate your recommendation!
Looks so much better than their pics..
Looks so much better than their pics... Very quick and efficient.
29 April 2024
Reply from Custom Neon®
Hi Jay! Thank you so much for this great review and sharing your experience. We're so thrilled to hear that your sign looks even better than you expected!
Reply from Custom Neon®
Thank you so much for taking the time to share your experience, Clive!
Absolutely 100% would recommend this…
Absolutely 100% would recommend this company. Amazing price and the quality is second to none. Received exactly what we ordered, seriously can not find a single fault. Just hoping it lasts.
9 June 2024
Reply from Custom Neon®
Hi Tara. Thank you so much for taking the time to write this review and for your recommendation! It's such amazing feedback to hear that you were satisfied with the price and quality of your Custom Neon® sign. Rest assured, our signs have a 100,000+ hour lifespan, and we also have a 2 year warranty. If we can assist in any way in the future, please don't hesitate to reach back out to us!
Pick the design
Pick the design . Was sent a proof liked it. Ordered it and it was delivered and the person who l sent it to was over the moon
26 April 2024
Reply from Custom Neon®
Hi Terry! Thanks for the great review. It's amazing to hear that the recipient of this Custom Neon® sign loved it!
Everything came as described
Everything came as described. Sign looks fantastic!!! Set up was easy and shipping was prompt. I would definitely recommend.
26 April 2024
Reply from Custom Neon®
Thank you so much for your recommendation! Our team is so thrilled to hear that your new sign looks fantastic. Please let us know if we can help with anything else in the future!
We love our sign it is ACE
We love our sign it is ACE! Really great company, fab customer service and on time
23 April 2024
Reply from Custom Neon®
Thank you for the amazing review, Milla! We're so happy to hear that you love your new Custom Neon® sign and that you received such great customer service from our team.
Great service and staff
We decided to price up a sign for a home bar area and wanted to smarten the area. Ok, I have as a custom design of my own it wasn't a cheap idea, but it came in at about the price I expected so I ordered it. The designer Kat was great and put up with all my questions and the order came through earlier than expected.
I can't fault the build quality and the vibrancy of the lights.
Definitely recommend them.
30 April 2024
Unprompted review
Reply from Custom Neon®
Hi Kev. Thank you so much for taking the time to share this great review! It's such fantastic feedback to hear that Kat has been so helpful to work with, and we have passed this on to celebrate her great work. We appreciate your recommendation!
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