Customprogolf Reviews 

221
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 37 reviews, reviewers had a great experience with this company. Customers consistently praise the company for its excellent products, competitive pricing, and fast, well-packaged delivery. Many people highlight the ease of finding needed parts and the prompt arrival of their orders, often ahead of schedule. Reviewers also appreciate the great service, with some mentioning helpful and knowledgeable staff who provided excellent advice and even personal delivery. However, some customers also noted significant issues with their orders, particularly concerning golf club head covers. These reviewers reported not receiving their items, a lack of shipping notifications, and delays in refunds, leading to frustration and a perception of poor service.

What people talk about most

Product

Consumers find product to be positive, often praising the availability of replacement parts for outdated... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the prompt and quick delivery... See more

Order

Customers had ambiguous experiences with order, with some reporting satisfaction with their purchases, such... See more

Service

Users describe ambiguous interactions with service, with many customers reporting great service, prompt... See more

Price

People report positive experiences with price, often highlighting competitive and reasonable rates. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely easy to find the part i needed.Very fast delivery.All spares readily available for my golf cart.Very competitive pricing and delivery

Rated 5 out of 5 stars

I needed a new Control motherboard for my Powakaddy CT6 golf trolley. I ordered this from CustomPro Golf, and it came promptly, well packed, and with complete instructions for how to fit it. Worked... See more

Rated 5 out of 5 stars

Ordered replacement brushes for powakaddy golf trolley. They arrived within days and were well packaged. Fantastic price as well. Will definitely use them again.

Rated 5 out of 5 stars

Great service from Ed, I think I mistakenly gave an incorrect email address when I placed my order for a motocaddy trolley cover. I gave Ed a call and he confirmed that it had been shipped and arrived... See more


Company details


Contact info

4.0

Great

TrustScore 4 out of 5

221 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(221)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A good experience

Ordered two golf trolley clutches at a good price and reasonable postage. They arrived in very good time and fitted perfectly as per their advisement. Very happy with my experience. Many thanks.

5 April 2024
Unprompted review
Rated 5 out of 5 stars

Ordered parts for a Powakaddy golf cart…

Ordered parts for a Powakaddy golf cart and whilst initially took a while in confirmation of order, when I did get a message to explain delay in order and agree a new arrival date customer golf delivered on time and to specification
Good service and communication in the end.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent speed of supply for my golf trolley .
Part fitted perfectly and now back on the Course. Many thanks to Custompro for their prompt service.

13 April 2024
Unprompted review
Rated 5 out of 5 stars

Give them a chance. Useful source of spares

Had an issue last year (2023) when they didn't post the powakaddy spares I ordered for my trolley to New Zealand in time. I cancelled the order and got a quick refund. Have subsequently repurchased the parts while in UK and they arrived quickly and were perfect. Apart from the initial delay in posting to NZ, I've had great service from this company

17 April 2024
Unprompted review
Rated 1 out of 5 stars

Don't give them your money to keep for an extended period of time!

Appears to be a scam to hold on to your money and make interest on it with no intention of ever delivering a product. STAY AWAY and keep you money. My wife ordered me a golf bag in November, now mid-April and they are not sure when they will have it to ship. Canceled the order...will be interesting to see how long it takes to get money back.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

AVOID SCAM

Ordered a head cover over a month ago, the product has not arrived yet. So I have requested a refund via email and have yet to receive a response, I've emailed again today explaining the above in the hope I receive some form of communication from this company. I’ve read the reviews and now this appears to be a scam. PLEASE AVOID.

5 March 2024
Unprompted review
Rated 1 out of 5 stars

Ordered a head cover over 2 month…

Ordered a head cover over 2 month ago,said out of stock for 4 weeks,.I’ve read the reviews now seems ed is someone who lies to everyone obviously a scam coz it’s happened to everyone..that ed talks out of his bum horrible man ripping people off and he is the owner not someone who answers emails..a liar and a con artist great way to run a business do not trust

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service, very disappointed.

Ordered on 14th December but still yet to hear about my delivery or receive my parcel. Emailed twice and called but no response from their team. This is a Christmas present so I am so disappointed. Tried to use last year also but my order kept being cancelled due to stock levels. Please can someone contact me about my order, I would like to get this resolved.

14 December 2023
Unprompted review
Rated 1 out of 5 stars

Ordered a replacement wheel for my Hill…

Ordered a replacement wheel for my Hill Billy trolley in Jun. Still waiting for it. Have sent numerous e mails and left many messages on their ansaphone (they never answer the phone) without any respose whatso ever. Have asked for a refund but nothing has materialised.

18 November 2023
Unprompted review
Rated 5 out of 5 stars

Replacement Tyres

The tyres on my 30 year old pull golf trolley had perished. I ordered replacement tyres from CustomPro Golf. They fit perfectly. Very pleased with the result and the service from CustomPro Golf. Mr Harding. B.Sc.

17 November 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this site!!

Do not use this site!!! I received the wrong part for my power caddy and after sending numerous emails along with photographs that have been requested by Ed. Ed is now completely ignoring my emails and I asked him to call me and he hasn't. I also tried to ring him and it just rings out. So I am now left with a useless part even asking for me to return it and get a refund this has been ignored.

19 September 2023
Unprompted review

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