RoyalWhat Reviews 40

Ease of website use but never got my item

I had ordered a portrait in digital form. This arrived very quickly and requests for changes were also dealt with swiftly. Very satisfied and happy to work with them again

I have requested multiple times for an update and either no response or it says your email in not functioning. Is this a scam or just incompetence? Would love to hear from y’all when convenient for you, if it’s not to much trouble. This was for my anniversary but, hey, no big deal…

You asked for my email for 10% off. I subscribed but did not get a code or a coupon and paid full price.

I did not even receive any updates on my order.

Never received my order. Nobody answers my e-mails. Scam and lies.

Did not receive portrait, no emails back, no refund!!!! The email on their website goes nowhere and the phone number is nothing but a tone. Scam website. Reported them as fraudulent to my credit card company. Hoping to get my money back that way.

Edit:

11/8/23:

Credit card company refunded amount. This company is 1000% a scam.

Not a real business, prove me wrong.

You could not use any picture that I sent in. Which were pictures taken from the phone on your camera. (iphone 12). Kept getting request for better quality pictures. Not many people have tons of pictures not taken with a camera phone. So, its not just as easy as "sending in a picture". Waste of my time and now left with no Christmas present.

I have tried contacting them via their own help email three times regarding my order and today it bounced back as undeliverable! They haven’t answered any of my other emails and now the provided phone number only rings busy. I paid almost 60 bucks for nothing!! I have no image to make adjustments to no digital file no suggestions to make our portrait it’s best!! And now it appears as though I’m going to get the shaft! Edit 10/22/22: Ok, I guess that lit a fire under them because I had a pic in my email today!! It’s funny and as long as they can do the revisions well enough, I’ll be more then happy with their service, they could still stand to be a bit more communicative with their customers though. Extra plus ultra update 10/28/22: I tried to contact them multiple times to make corrections to my order to which every email but the one I sent directly through their website bounced back as being undelivered!! They never responded to the one that got delivered, their number is always busy, and they have now marked my order as fulfilled and it’s on its way!! I got to make NO revisions to the ONE pic they sent me to make corrections to!!I can’t use it as it was. I only hope they see this and maybe offer a resolution!! Geez… as much of a hassle as this has been maybe look into other dozens of companies that offer similar services, I’ll be the martyr this time.

I never received my portrait, you took my money. It's a scam.

It’s been 3 days and I have not received the preview ! I call and call and just get a busy signal

Good apps. For all.

I would've liked to have seen a quick look prior to purchase....I also wanted to know if the picture I provided that you can take my glasses off.....Please advise...

No way to describe just how FANTASTIC my portrait turned out!!!! Exceptional quality!!!

I apparently messed up in the ordering process, and they went out of their way to help me fix my order and resolve my issue, plus it looks amazing. I can't wait to see my wife's reaction for a Valentines Day present.

I’m still waiting for my portraits,I ordered it for my sisters 10th wedding anniversary.hope I will get it on time.my first experience.
Thank you.

I wasn't totally satisfied with the first portrait, but they were very willing to help and patient.

We are still working on the portrait! Felix is fantastic and doing a great job revising what I want done. Your portraits are wonderful and I can hardly wait for the finished portrait! Thank you, Karen