I was really coming to my whit's end with this process, I had completed an ATA Carnet, I had generated a GMR, and then I find out I needed an ENS and that's where I came to a grinding halt. Customs De... See more
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Sonal assisted me through the process in importing manually from Netherlands to the uk. I have certainly learnt a thing or too by doing it this way. Sonal was brilliant and very patient with me. We su... See more
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Customs Declarations UK are the best! The system is a blessing! The team is incredibly supportive and has helped me getting my declaration through promptly, giving clear explanations, their knowledge... See more
Company replied
These guys have been so helpful in getting customs clearance sorted for me. Customs is a complicated business - but the platform does a fine job of making as simple as possible. However the main... See more
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Company details
Written by the company
Customs-Declarations helps you manage the complexity of the import/export process after Brexit. The cloud-based, self-service platform provides step-by-step assistance throughout the customs filing process. The portal is easy-to-use, intuitive, and user-friendly, having built-in wizards to guide you interactively. Customs-Declarations is a cost-effective solution while saving time and automating your overall workflow. It helps you bring efficiency to your process; so that you can focus on your core business rather than being engulfed in complex filing process.
Contact info
10 Vintry Court 18 Porlock Street, SE1 3RY, London, United Kingdom
- 0208 135 6066
- hello@customs-declarations.uk
- customs-declarations.uk
4.8
Excellent
54 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Thank you Jawahir - Best CDS software!!
Customs Declarations UK provided us with customized CDS software that has been transformative for our declarations process.
J's quick thinking in providing us tailored solution helped us in precisely meeting customer deadlines along with improved efficiency.
The comprehensive training they offered ensured our team could quickly and effectively utilize the software. Additionally, their customer support has been exemplary, always responsive and knowledgeable.
The best part is the pricing, making their service an excellent value.
We highly recommend Customs Declarations UK to any new businesses looking to get their hands on wholesome CDS package.
1 October 2024
Unprompted review
Reply from Customs Declarations UK
Thank you so much for this fantastic review! We’re thrilled to hear that our customized CDS software has transformed your declarations process and helped you meet critical customer deadlines efficiently. It’s wonderful to know that J's tailored solutions and our training program have empowered your team to use the software effectively.
We’re equally delighted that our customer support and pricing have added value to your experience. Your recommendation means a lot to us, and we’re here to support you and your business whenever needed. Thanks again for your kind words and trust in us!
A very dedicated team who take their…
A very dedicated team who take their time to help with requests. Highly recommend.
30 October 2024
Unprompted review
Reply from Customs Declarations UK
Thank you for your kind words! We're delighted to hear that our team's dedication and attention to your needs made a positive impact. Your recommendation means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out. Thanks again for your support!
Excellent Support and Ease of Use for Importing Goods
Customs Declaration UK made the process of importing goods from Germany to the UK much simpler. Their platform allowed me to handle my own customs declaration without the need for a customs agent, saving both time and money. The best part is that they are always available to assist, even on a Sunday! J, one of their amazing team members, was on the phone with me, guiding me through submitting a declaration, which was crucial as I was traveling on Monday. The fact that customs agents use the same software gives you great peace of mind. Highly recommended for anyone looking to handle their declarations with ease and confidence!
27 October 2024
Reply from Customs Declarations UK
Thank you for sharing such a detailed and positive review! We're thrilled to hear that our platform helped make your import process from Germany to the UK more straightforward and cost-effective. It's wonderful to know that J was there to guide you through submitting a declaration, even on a Sunday, to ensure everything was ready for your travels.
Knowing that our software offers the same level of reliability as those used by customs agents is something we’re proud to provide, so we’re glad it gave you peace of mind. Thank you for the high recommendation, and if you ever need assistance again, we’re just a call away!
Jay couldn’t have been more helpful…
Jay couldn’t have been more helpful with everything I’ve asked of him - would definitely recommend this company. They go above and beyond to help you, no matter what time of the day or night.
24 October 2024
Unprompted review
Reply from Customs Declarations UK
Thank you so much for your wonderful review! We’re thrilled to hear that Jay was able to assist you with everything you needed and that our team’s dedication made a difference. Going above and beyond for our customers is what we strive for, so it’s fantastic to know you felt supported, day or night!
We truly appreciate your recommendation. Please don’t hesitate to reach out if there’s anything more we can do for you!
They made it so simple!
I can not belive how easy they made it for us. We had a problem with 2 differet customs agents while they could not do the declaration. Then we found Customs Declaration UK and after the setup, it took me only 2 min. and all was done. So, so happy! You are the best!
24 October 2024
Unprompted review
Reply from Customs Declarations UK
Thank you for sharing your amazing experience! We're thrilled to hear that we could make the process so easy for you, especially after the challenges you faced with other agents. It’s great to know that after the setup, everything was handled quickly and smoothly.
We’re so happy to have made a difference for you, and we’re here anytime you need us. Thanks again for your kind words—you’re the best!
Success! Vinnie helped import crickets from Lithuania!
Vinnie was super helpful and walked me through the customs process, helping me to troubleshoot issues we found with my EORI and CDS accounts.
20 October 2024
Unprompted review
Reply from Customs Declarations UK
Thank you for the fantastic review! We're thrilled to hear that Vinnie was able to assist you with the customs process and get those crickets imported successfully! We know how tricky things can get with EORI and CDS accounts, so it's great to know Vinnie was there to guide you through.
If you ever need help again, feel free to reach out—we’re always here to support you. Thanks again for your kind words!
We used Customs-Declarations.uk for Import declarations
We used Customs-Declarations.uk for a bunch of import declarations and it worked smoothly.
Web-app is intuitive and responsive and worked very well.
Support staff (we interacted with Vinnie) is super supportive and available to support upon request.
Will use again
18 October 2024
Unprompted review
Reply from Customs Declarations UK
Thank you so much for your great review! We're happy to hear that the import declarations went smoothly and that you found our web app intuitive and responsive. It's also wonderful to hear that Vinnie was able to provide the support you needed.
We look forward to assisting you again in the future! If you ever have any questions or need help, don’t hesitate to reach out. Thanks again for your trust and support!
Very helpful and supportive staff
Very helpful and patient team that were able to resolve my customs issue and get our business back our track into our expansion to the UK.
17 October 2024
Unprompted review
Reply from Customs Declarations UK
Thank you for your kind review! We're delighted to hear that our team was able to help resolve your customs issue and support your business expansion into the UK. We always aim to provide helpful and patient service, so it's great to know we made a positive impact.
If you need any further assistance in the future, we're always here to help. Thanks again for your support, and best of luck with your expansion!
The staff is so helpful and nice
The staff is so helpful and nice, problem solved fast
10 October 2024
Unprompted review
Reply from Customs Declarations UK
Thank you for the kind words! We're so glad to hear that our team was helpful and able to resolve your issue quickly. If you ever need assistance again, we're always here to help. Thanks for your support!
Truly excellent customer service and…
Truly excellent customer service and assistance. Rarely do you find this level of professionalism and service in my experience. Contacted almost immediately after signing up to arrange an onboarding session. Anyone who has to do customs declarations will know they aren’t exactly easy but the process with Customs Declarations UK made the task as simple as possible and straightforward for all future declarations. Highly recommended.
25 September 2024
Unprompted review
Reply from Customs Declarations UK
Thank you so much for your glowing review! We’re thrilled to hear that you had such a positive experience with our customer service and onboarding process. Making customs declarations simple and straightforward is exactly what we strive for, so it’s fantastic to know that we’ve made a difference for you.
We truly appreciate your recommendation and your kind words about our team's professionalism. If you ever need any further assistance, please don’t hesitate to reach out—we’re always here to help! Thanks again for your support!
10/10
Software is great and customer service team even better! Highly recommend.
24 September 2024
Unprompted review
Reply from Customs Declarations UK
Thank you for the wonderful review and recommendation! We're thrilled to hear you're enjoying the software and that our customer service team has made such a positive impression. If you ever need assistance, we're always here to help. Thanks again for your support!
We have tried a wide range of the…
We have tried a wide range of the systems available on the market, and this platform stands above the others for several reasons.
1. This is a superb platform for professional users as it immediately intuitive for anyone who is already familiar with customs processes - everything is in the "proper" order, unlike some other portals which attempt to "dumb down" the input section. So for the professinal, customs-declarations is a much faster system to use than the others.
2. Support is above and beyond the competition - on any occasion where support has been required, I have received fast and effective support - aside from technical queries, the team at Customs-Declarations are incredibly knowledgeable about the entry process itself, and are quick & responsive at all times.
3. Ease of Access - most of the time we are accessing the portal via PC, however in a pinch it can be used easily and successfully via phone or tablet, and the ability to quickly carry out a clearance via a mobile phone is *invaluable* for me.
I have now been using this portal for a couple of years and without doubt recommend it as the best on the market - on support and ease of use alone, it stands above the rest.
17 September 2024
Unprompted review
Reply from Customs Declarations UK
Thank you so much for taking the time to share this detailed review! We are thrilled to hear that our platform has stood out for you in terms of both usability and support. It's fantastic to know that the system's intuitive design has made it faster and more efficient for you, and that our support team has been able to assist you effectively whenever needed. We are also glad that the flexibility to use the platform on different devices has been so valuable to you.
Your feedback truly means a lot to us, and we’re grateful for your continued trust and recommendation after using the platform for a few years. We’ll keep striving to ensure we remain the best in the market for professionals like yourself. If you ever need anything, please don’t hesitate to reach out—we’re always here to help!
Thanks again for your kind words and ongoing support!
Reply from Customs Declarations UK
Thank you for the fantastic review! 😄 We're thrilled to hear you're loving the service. If you ever need anything or have any questions, we're always here to help. Thanks again for your support!
Would recommend Customs Declarations…
Would recommend Customs Declarations UK. Good software and excellent customer service. The Team is always available to answer questions and to support with the complex issues of customs entries. Email queries are answered promptly and, if necessary, followed up with a video call. Well done Customs Declarations UK and keep up the good work!
11 September 2024
Unprompted review
Reply from Customs Declarations UK
Thank you so much for your recommendation! We're delighted to hear that you've had a positive experience with both our software and customer service. Our team takes pride in being available to assist with customs queries, and it’s great to know that our quick responses and follow-up support, including video calls, have been helpful to you.
We truly appreciate your kind words and will continue working hard to maintain the high standards you’ve experienced. If there’s anything else we can do for you, please don’t hesitate to reach out. Thanks again for your support!
Incredibly supportive and worth every penny
Customs Declarations UK are the best! The system is a blessing! The team is incredibly supportive and has helped me getting my declaration through promptly, giving clear explanations, their knowledge is unbeatable. All for a great price and such a friendly team, never been let down. Keep up the great work guys!
1 August 2024
Unprompted review
Reply from Customs Declarations UK
Dear Stephane,
Thank you so much for your wonderful feedback!
We're thrilled to hear that you find our system to be a blessing and that our team has provided you with the support and clear explanations needed to process your declarations promptly. Your kind words about our knowledge, pricing, and friendly service mean a lot to us.
We’re committed to maintaining this high standard and never letting you down. Thank you for being a valued customer and for your continued support!
Customs Declarations UK Team
Highly recommended
Highly recommended for those needing to navigate the crazily complex customs system. Vinnie was patient and really helpful during the process, and the platform is very well laid out and user friendly given the complexity of what you're trying to achieve. A really excellent find.
30 July 2024
Unprompted review
Reply from Customs Declarations UK
Dear James
Thank you for your fantastic review!
Navigating the complexities of the customs system can be challenging, and we’re delighted to hear that Vinnie was able to provide you with the patience and help you needed. It's great to know you found our platform user-friendly and well-organized.
We appreciate your recommendation and are thrilled to have been an excellent find for you. Thank you for choosing Customs Declarations UK!
Customs Declarations UK Team
Amazing customer service
Amazing customer service! This was my first time doing a customs declaration and iI would not have been able to complete it successfully without the help from Vin from customs-declarations. Him and his colleagues went above and beyond to ensure the import went successfully and at a very fair prize too. Outstanding!
13 May 2024
Unprompted review
Reply from Customs Declarations UK
Dear Lara
Thank you for your amazing review!
We’re delighted to hear that your first experience with customs declarations was a success, thanks to Vin and our dedicated team. It’s wonderful to know that they went above and beyond to ensure everything went smoothly for you and at a fair price.
Your kind words mean a lot to us, and we look forward to continuing to provide outstanding service.
Customs Declarations UK Team
Software is great and intuitive the…
Software is great and intuitive the customs declaration process itself is not but thankfully the guys are very friendly and helpful. They do an intro call with you with the full support cycle from problem to solution.
They're able to advise and consult you on your actions and there are no stupid question with them. A wealth of knowledge is also hidden in their YouTube tutorials!
29 July 2024
Unprompted review
Reply from Customs Declarations UK
Dear Marko
Thank you for your wonderful feedback!
We’re delighted to hear that you find our software intuitive and that our team has been friendly and helpful throughout the customs declaration process. It’s great to know our intro calls and support cycle have provided you with the guidance you needed.
We're also glad you find our YouTube tutorials a valuable resource. We aim to make every step as clear and supportive as possible, ensuring you never feel like any question is too small.
Thank you for choosing Customs Declarations UK and for sharing your positive experience!
Customs Declarations UK Team
User friendly software
User friendly software
Amazing support from the team when we have any problems
18 July 2024
Unprompted review
Reply from Customs Declarations UK
Dear Johnny
Thank you for your kind words!
We’re thrilled to hear that you find our software user-friendly and our team’s support amazing. Your satisfaction is our top priority, and we're always here to help whenever you have any problems.
Thank you for choosing Customs Declarations UK!
Customs Declarations UK Team
Importing frozen ready meals
To be honest, the whole thing is VERY complicated and not the most intuitive, but Vinnie was excellent in supporting me through the minefield of information that is required! He was very knowledgeable, patient and available multiple times over a number of days. I couldn't have done it without him!
12 July 2024
Unprompted review
Reply from Customs Declarations UK
Dear Adrian
Thank you for your honest feedback!
We understand that the customs declaration process can be very complicated, and we’re glad to hear that Vinnie was able to support you through it. His knowledge, patience, and availability are qualities we highly value in our team members.
We’re thrilled that Vinnie made a positive impact on your experience and helped you navigate through the complexities.
Thank you for choosing Customs Declarations UK!
Best regards,
Customs Declarations UK Team
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