Custom Size Beds Reviews 86

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the mattresses, which many describe as incredibly comfortable and a significant improvement for their sleep and back health. The service provided is frequently highlighted as professional and friendly, with staff members being very helpful and accommodating, even with urgent requests or complex custom designs. People also appreciate the swift production and delivery, often noting that items arrived in perfect condition. However, some customers also noted issues with product quality and suitability. A few reviewers experienced mattresses that were too soft, leading to discomfort, or had problems with "roll together" when shared. There were also instances where the product received did not match the agreed-upon specifications, showing poor workmanship or incorrect dimensions, leading to dissatisfaction with the overall quality and fit for purpose.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the mattresses as very... See more

Quality

People report positive experiences with quality, often highlighting the comfort and luxurious feel of the... See more

Service

Consumers find service to be positive, with many describing it as exceptional and first-class. Reviewers... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and friendliness of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the swift delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From 1st contact while away in France to picking up our new mattress, the customer service has been excellent. Our old motorhome mattress (origonal 2013 Rapido mattress) had had its day and we went wi... See more

Rated 5 out of 5 stars

Perfect Bed for my Campervan. The process was easy, I sent over a rough sketch in my initial email. I later received a phone call, where they explained the different price options and thickness'.... See more

Rated 5 out of 5 stars

This is the second time I’ve used this company and I would recommend to anyone. Easy to place order. Exceptional customer service. Especially Gavin who was so helpful and patient whilst I was struggli... See more

Rated 5 out of 5 stars

I had a great experience with these guys I have had 2 mattresses from other companies which I have not found comfortable, I contacted Gavin and myles who offered me to visit their friendly o... See more


Company details

  1. Bedding Shop

Written by the company

Manufacturer of bespoke mattresses cut to any shape or size


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing Experience

This company is great! They will accommodate any requirements with a friendly service. I ordered my mattress to fold in half to fit on my sliding bed in my self converted van. The mattresses are very comfy and great quality. Greatly recommend and would definitely use again!

28 April 2025
Unprompted review
Rated 5 out of 5 stars

Best mattress ever

So help full over the phone , delivery time was spot on and the mattress is so comfortable, help and advise was much appreciated
Thank you custom size beds

20 May 2025
Unprompted review
Rated 3 out of 5 stars

ComfiCel Gel foam mattress-Roll together

We bought the ComfiCel Gel foam mattress. Feels really comfortable lying on it on your own- however the roll together with my wife is awful because I am heavier than her. We have tried to persevere with it due to wasting so much money and not being able to return out of packaging but have now had to give up and purchase another mattress from elsewhere. Therefore do not recommend this mattress for 2 people.

27 April 2025
Unprompted review
Custom Size Beds logo

Reply from Custom Size Beds

Hi there,

Thanks for taking the time to share your experience, and we’re really sorry to hear the mattress didn’t meet your expectations.

While we understand it hasn’t worked out for you personally, feedback like this is quite rare, as our mattresses are specially designed to reduce motion transfer and offer tailored support - even when two people are sharing the bed.

From what you’ve mentioned, it does sound like the significant difference in body weight between you and your partner may be a contributing factor. In cases like this, it’s particularly important to choose a firmness and construction that can support the heavier sleeper, to ensure both users are well supported.

We publish detailed guidance during the order process to help customers select the right firmness based on body weight, but we completely understand how disappointing it can be when something doesn’t work out, especially with made to measure items that aren’t eligible for return.

If you’d like any help finding something with a higher level of support or better compatibility, our team is always happy to offer advice.

Thanks again for your feedback

Rated 1 out of 5 stars

Dont waste your money on these mattress…

Dont waste your money on these mattress for your caravan or motorhome

Bought a mattress of them about 18moths ago great mattress when it arrived after about 6 months started going flat again the way it arrived emailed them and part from a few stupid replies from them on how i was storing it (in my motorhome ) nothing was done

Got that bad of a mattress had to bin it

Deff not a good quality mattress & not sure were all these good reviews are from as why i went for it

Buy else were

D

18 March 2025
Unprompted review
Custom Size Beds logo

Reply from Custom Size Beds

Thanks for your review, and we're sorry to read your comments.

We’ve checked our system and have been unable to find any record of an order with your name. Despite reaching out several times via Trustpilot to discuss this further, we’ve not had any response, which makes us question whether this is a genuine review.

As a company, we take great pride in the quality of our products, and in the rare event that problems arise, we work with all customers to resolve any genuine issue covered under warranty.

Of the very small number of warranty claims we receive, a high percentage are resolved without quibble. In all cases, we will request appropriate photos so we can verify the issue and proceed with processing the claim.

As you haven’t identified yourself, we can’t comment on your individual situation, however, typically the only time a warranty claim would not be accepted is if:

1) The requested photos aren’t provided,

2) The issue doesn’t meet the criteria covered by our warranty, or

3) The mattress has not been used on a flat and level surface.

In your review, you mention the mattress being stored incorrectly. Improper storage of any mattress (whether bought from us, or any other manufacturer) can cause damage that's beyond our control and in such a scenario, would not be considered a manufacturing defect.

That said, if you’re able to get in touch with your order details, we remain available to look into this for you.

Rated 5 out of 5 stars

Topper for new but too hard mattress in campervan

Gavin and Miles were very helpful with all my enquiries and made absolutely sure I double checked the measurements for the topper before making it. Just as well as I got the first ones wrong! I went for a 7cm deep memory foam topper to go over my new but too hard mattress in my 2024 Auto Trail Expedition 68 campervan. The topper is beautifully made and fitted perfectly over the mattress. It certainly took the edge off the hardness for my old joints and ensured a much better night's sleep. Thank you!

22 February 2025
Unprompted review
Rated 3 out of 5 stars

I recently purchased a custom mattress…

I recently purchased a custom mattress from Custom Size Beds for our motorhome. The delivery was on time, and the mattress fit perfectly, which was a relief. The staff, especially Myles, were helpful and communicated well throughout the process. Initially, the mattress felt a bit firm, but after a few nights, it became more comfortable. Overall, the service was good, but the price felt slightly high, and the firmness took some time to adjust to. Decent experience, but room for improvement.

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Our decision to buy new beds for our motorhome was exasperated by my husband's back pain getting worse. We spoke to Myles a few times and he gave us good advice and checked and rechecked the sizes of the two separate size mattresses before we ordered. We had to give Myles a challenge as we were going on holiday just over a week later so I was worried they wouldn't be delivered in time. We ordered on the Friday 9th Aug and they arrived Monday 19th Aug which was amazing! The beds fitted perfectly. I did initially think they felt too hard but after a few days we both slept soundly and they felt so comfortable. Thank you Myles and all the team for all your advice, hard work and a very speedy delivery. I would highly recommend this Company.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

LOVE LOVE LOVE!

Really helpful team, they know what great customer service looks like and the team are easily accessible if you have any queries. The mattress I ordered was custom made at a reasonable price and is of very good quality. Delivery time was exactly as the team advised and I'm exceptionally pleased with my purchase which is for a small cupboard space that my niece likes to play in.

29 August 2024
Unprompted review
Rated 5 out of 5 stars

GREAT PURCHASE

Just returned from a weekend away in our campervan, testing our new Custom Size Mattress that you made for out VW Campervan
Myles talked us through the measurements, they were a perfect fit
The mattress itself was so comfortable, that we both had 2 great night’s sleep
Could not be happier with our purchase and your mattress

22 July 2024
Unprompted review
Rated 5 out of 5 stars

What an amazing company

What an amazing company, helped me measure my existing matress, talked me through the options honestly and.... delivered MASSIVELY quickly...... outstanding service and tge quality of the matress is outstanding

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Superb quality,, mattress and fitted sheet

I bought top of the range mattress for my motorhome, absolutely best sleep ever, it has memory foam and gel, and bought a fitted sheet, the best quality, you glide over it, it feels like silk, and communicating to order was superb so understanding and courtesy, superb company,

29 May 2024
Unprompted review
Rated 5 out of 5 stars

This company really do go above and…

This company really do go above and beyond to help you out highly recommended to anyone I ordered 2 mattresses at different sizes but by mistake they sent 2 the same size they went out of there way to make sure I had the correct size the next day so I could take my children away in our new campervan 5 star plus

28 March 2024
Unprompted review
Rated 5 out of 5 stars

Campervan split mattresses

The process was very easy and the diagrams made it easy to check the sizing was correct. The mattress is very comfy and we would highly recommend. We had a slight issue with the first order but communication was great and the matter was soon resolved. Great customer service and a great product, thank you.

4 March 2024
Unprompted review

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