Have worked with George Kohler in the past, Peyton Cox was new to me, Both have always gone above and beyond. Great people to do business with.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
This was easier than buying a car.
Company replied
Great people to work with and do business Professional staff
Company replied
Fast, excellent communication, very pleased.
Company replied
Company details
Written by the company
Custom Truck One Source is the first true single-source provider of specialized truck and heavy equipment solutions. With sales, rentals, aftermarket parts and service, equipment customization, remanufacturing, financing solutions, and asset disposal, our team of experts, vast equipment breadth and integrated network of locations across North America offer superior service and unmatched efficiency for our customers.
Contact info
18725 MCKAY DR, 77338, HUMBLE, TX, United States
- 866-411-2495
3.7
Average
6 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor communications about unrealistic…
Poor communications about unrealistic price increase on ordered units. Blamed 26k price change on cab and chassis price increase. But upon checking with cab manufacturers....it was just not true. 10k on cab, next 16k was on custom truck. Opportunistic is the only thing I can think of. Beware. Try and get commitment on pricing or you get hit with 25% price increase when your unit " finally" arrives.
31 May 2023
Reply from Custom Truck One Source - HUMBLE
Thomas, thanks for taking the time to review us. I'd like to learn more about your experience. Please email info@customtruck.com with more details so we can look into the situation and address it.
-JC
Have worked with George Kohler in the…
Have worked with George Kohler in the past, Peyton Cox was new to me, Both have always gone above and beyond.
Great people to do business with.
20 April 2023
Reply from Custom Truck One Source - HUMBLE
I'm so glad you were able to receive help at the Humble location. We appreciate you taking the time to give us your feedback and, of course, your business. Don't hesitate to reach out if you need anything.
-JC
Reply from Custom Truck One Source - HUMBLE
This may just be the best review we've ever received. Thank you SO much. I'm thrilled it was a seamless experience for you. That's what we strive for! Don't hesitate to reach out if you need anything.
-JC
Great customer service
4 December 2021
Reply from Custom Truck One Source - HUMBLE
Darin, thank you so much for the kind words! If you ever need anything, let us know!
-JC
Great People to do business with
Great people to work with and do business
Professional staff
17 August 2021
Reply from Custom Truck One Source - HUMBLE
Julio, thanks for the feedback and 5 stars!
-JC
Reply from Custom Truck One Source - HUMBLE
Steve, thanks for the 5 stars! We appreciate your business and taking the time to give us your feedback.
-JC
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.