Cutsie Bobbs Reviews 

55
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Take money. Email and message numerous times even comment on posts on social media but no replies. Wanted cancel order then after a week got dispatched. I get a card through the post off royal mail I... See more

Rated 5 out of 5 stars

I recently bought the stitch dolls from this company they are absolutely beautiful & so unique. I have also made numerous other purchases from this company and not once have I been disappo... See more

Rated 5 out of 5 stars

I have quite a collection of beautiful elf dolls now thanks to Cutsie Bobs. I’ve bought them myself, bought them as gifts and received them as gifts. Everything always comes beautifully packaged and... See more

Company replied

Rated 5 out of 5 stars

Great selection of clothing. My daughter absolutely loved all of her wednesday Adams clothes. All true to size and excellent quality. Was slightly delayed but was notified as to why so customer servic... See more

Company details

  1. Children's clothes shop

Written by the company

Online Girls clothing store also specialising in Spanish Dolls. Based in the UK.


Contact info

3.8

Great

TrustScore 4 out of 5

55 reviews

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No recent history of asking for reviews

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3.8

All reviews

(55)

0 reviews in the last 12 months

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Rated 3 out of 5 stars

Better customer service

I ordered a Wednesday dress in March wasn't giving it my daughter until her birthday last week as she's mad on Wednesday, I got a size bigger than her age and it was far too tight and too short! I've emailed twice to ask to return as it's past the 14 days, had no reply, I know there has been personal issues but there still needs to be a customer service ongoing.

14 April 2023
Unprompted review
Rated 5 out of 5 stars

The Easter dolls I order is amazing I…

The Easter dolls I order is amazing I ordered the pink and white one which took along time as they had to reorder as was popular so when I E- Mailed them they said it would arrive soon but they do have the grey ones available so I said could I have 2 of them instead and was happy to do that and they arrived quick thank you wil definitely order again .

8 April 2023
Unprompted review
Rated 1 out of 5 stars

Ignore the misleading forced good reviews

The recent good reviews are after a Facebook post begging people to leave 5 stars based on previous experiences, and they will receive 20% off their next order (which they probably won't receive).

Please avoid, scroll down and look at the true reviews. This one person business does not answer emails or Facebook messages, nor posts items you ordered weeks ago. She also claims a separate person advertises on her page, when she is the only person running the business. She has enough time to post on Facebook to take more money, but not enough time to send orders received weeks ago or reply to emails? 🚩
The excuse is the lady has just had a baby. Why not close the business if this is causing issues?
If you sell things and give a time frame, you have a duty as a seller to provide those goods within the description stated, by law. If you are unable to do so, then the business should not be operating.

Sadly it seems Cutsie Bobbs was good once upon a time, shame the owner has chosen greed to ruin it's reputation.
The items she sells are for children. Children getting their hopes up that they will receive something, when really they won't, is awful.
I personally am still waiting on my refund, I've had to open a dispute with my bank for this. A few of us have now gone to action fraud too.

16 April 2023
Unprompted review
Cutsie Bobbs logo

Reply from Cutsie Bobbs

Hi Megan.

It is unfortunate you have left this negative review. I can assure you we are not 'begging' for reviews. We are asking past customers to leave reviews about their experience shopping with us. Due to unforeseen circumstances and myself going into labour a month early and having a premature baby, orders were delayed. Due to being in hospital, emails could not be answered nor could orders be posted, so I put up a post on our social media channels letting people know what was going on. It's unfortunate you see this as an 'excuse'. Luckily, the majority of people have been understanding of this seeing as we have been in business for 10 years. I am sure if were were scammers, this would have happened a lot sooner and we wouldn't still be in business.
Your order was cancelled and refunded as requested on 16th April which you would have received an email about.

Thank you.

Rated 5 out of 5 stars

Amazing customer service

I ordered this beautiful happy birthday baby for my daughters 2nd birthday and I got her big sister a baby so she doesn't feel left out , when I ordered the doll I ordered was out of stock , like a typical anxious Annie I completely panicked that I wouldn't get a baby in time , the staff were AMAZING, refunded me for the out of stock doll and allowed me to get a new baby and posted them both out together, they liturally arrived with in 3 days !! Honestly beyond happy with them and I will have 2 very happy girlys when they open these , Thankyou for you're amazing customer service I 100% will be ordering from here again ♡

12 April 2023
Unprompted review
Cutsie Bobbs logo

Reply from Cutsie Bobbs

Thank you. Super happy you love your dolls! :)

Rated 5 out of 5 stars

We love cutsiebobbs

We love cutsiebobbs! My little girl loves the wide range of clothes and style!

1 April 2023
Unprompted review
Cutsie Bobbs logo

Reply from Cutsie Bobbs

Thank you :)

Rated 5 out of 5 stars

My daughter loves the wide range of…

My daughter loves the wide range of clothes from Cutsie Bobbs. Our most recent purchase was from the Wednesday collection - always really cool clothes and bang on trend. Fast delivery Too. Can’t wait to shop again.

15 April 2023
Unprompted review
Cutsie Bobbs logo

Reply from Cutsie Bobbs

Thank you :)

Rated 5 out of 5 stars

Great service

Great service, its shipped quickly with great communication... thank you.
I will be purchasing more Wednesday items for my daughter

14 April 2023
Unprompted review
Cutsie Bobbs logo

Reply from Cutsie Bobbs

Thank you :)

Rated 5 out of 5 stars

Lovely company…

I have bought a few things from this company and I've been happy with them I would recommend this company to my friends and family and I will continue to purchase items from here

15 April 2023
Unprompted review
Cutsie Bobbs logo

Reply from Cutsie Bobbs

Thank you :)

Rated 2 out of 5 stars

Very poor quality item/faulty

Very poor quality item. Not safe to give to a child. Returned item as it was faulty. Received refund for item but not for the postage to return the unsafe/faulty item. Used to like this company but am very dubious about using now.

23 January 2023
Unprompted review

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