I really love Cuure! Via the app you can take the vitamin test and Cuure recommends which vitamins are best for your body and lifestyle. In the app you can track your progress, switch or delete vitami... See more
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See what reviewers are saying
The concept- test etc is amazing. the buying process easy, cool box - I loved everything to be honest. the only bad review is that we dont understand it is a subscription, I dont have to necessaraly b... See more
Company replied
I Was skeptical about homeopathic medicine but I used to have a lot of problems with bloating and chin acne that I couldn't get rid off with teas, diet or creams and one month after starting with Cuur... See more
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The quiz that assesses your needs and goals is a very helpful tool for those who don’t know where to start when it comes to vitamins. One point of improvement I have is the delivery; my order has been... See more
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Company details
About Cuure
Written by the company
Science. Efficience. Simplicité.
Découvrez nos compléments alimentaires créés par des scientifiques, pour répondre à tous vos besoins.
Que vous soyez à la recherche d'une solution pour l'énergie, le stress, la peau, l'immunité, la digestion et bien d'autres, vous trouverez dans notre large gamme de compléments alimentaires une solution adaptée.
Vitamines, Minéraux, Acides gras et aminés ou encore Plantes adaptogènes, parcourez notre catalogue et faites votre choix.
Contact info
142 Rue Montmartre, 75002, Paris, France
- +33 1 59 13 59 46
- hello@cuure.com
- cuure.com
4.5
Excellent
4k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Cuure
Hi Helga,
We're sorry to hear you had a less than satisfactory experience. We've reached out via email to better understand your concerns and find a solution.
Your feedback matters to us.
We would love to hear from you,
The Cuure Team
Company is sending me second package…
Company is sending me second package without asking, it is very bad marketing
13 December 2023
Reply from Cuure
Hi Edgars,
We're sorry to hear that you missed this information.
Please note that we strive to maintain transparency in our operations. We state this information on our website, during the payment process, and also send reminder emails 2 days before each renewal.
Remaining at your disposal,
The Cuure Team
I am very happy with the cuure and I…
I am very happy with the cuure and I love the message on the envelope.
6 December 2023
Unprompted review
Reply from Cuure
Hello Wania,
Thank you for your feedback and your note !
We are pleased to read that you appreciate your personalized Experience Cuure.
We remain at your disposal,
Best regards,
The Cuure team
Just an observation
I am quite happy with the service however I have ordered the probiotic and magnesium supplements. These are too similar and so I’m not sure if I’m taking the probiotic or the magnesium tablet, The problem is that the probiotic has to be taken either 30 mins before a meal or 3 hours later. Since they are both the same, I’m not sure I’m taking the probiotic or the magnesium. i think there should be some difference to be able to recognise one from the other.
3 December 2023
Unprompted review
Reply from Cuure
Hello Maria,
Thank you for sharing your feedback.
We're pleased that our customer service team was able to provide you with a helpful response, and as far as our products are concerned, rest assured that your feedback has been taken into consideration.
Please note that we will soon be labeling our probiotics to enhance recognition and improve the Cuure Experience.
We remain at your disposal,
Best regards,
The Cuure Team
This company offers food supplement…
This company offers food supplement that can deal with health issues I highly recommend this company and they also offer a pickup point for your package which it meet my expectations 👌
1 October 2023
Reply from Cuure
Hello!
Thank you so much for your note and feedback.
We are very pleased to read that you are enjoying Cuure !
We remain at your disposal,
Best regards,
The Cuure team
the only hicup
The concept- test etc is amazing. the buying process easy, cool box - I loved everything to be honest. the only bad review is that we dont understand it is a subscription, I dont have to necessaraly buy the same or any supplements every month. I was just selecting my second order and left the shopping bag with items for 2 days then automatically I was charged. your system works well, the minute ı opposed I received a cancellation order but the customer review person was not friendly to be honest...
20 November 2023
Reply from Cuure
Hello Sharon,
Thank you for sharing your experience with us.
We are pleased to read that you like our concept, our packaging and our products.
Nonetheless, we apologize that the user experience did not meet your expectations.
Please be assured that Cuure is a 100% flexible, no-obligation subscription. You can freely suspend it from your personal space.
As usual, our customer service team is available to assist you. We are sincerely sorry that your interaction was not satisfactory.
We remain at your disposal.
Best regards,
The Cuure Team
Great idea
Great idea! Shipped quickly, in well-packaged and beautiful packaging. The app notifies you when you need to take supplements.
29 November 2023
Reply from Cuure
Hello Pedro,
Many thanks for your feedback !
We are delighted that you appreciate our packaging and our application.
We remain at your disposal,
Best regards,
The Cuure Team
Missing items in packet
I ordered 5 items but last two days i got 4 items in my cuure packet. Vitamin c is missing....not sure rest of all packets...... It's disciplinet you should care full when packing......
19 November 2023
Unprompted review
Reply from Cuure
Hello Sarwar,
We are very sorry to hear that you are having this problem with your Cuure.
As we do not have your email adress on Trustpilot, could you please send us a photo of your pouch's content at hello@cuure.com? We can then provide you with the best possible support.
These errors are very rare and it is therefore extremely important for us to pass on this information to our Quality Team in order to understand what may have happened.
We remain at your disposal,
The Cuure team
Reply from Cuure
Hello,
We are truly sorry for this experience.
However, once an order has been dispatched, we no longer have any information on the delivery date, as sometimes delivery partners do not update their tracking information. On the other hand, you may not have received it or missed it, but an automatic email is still sent when a package is not indicated as delivered after two weeks.
We hope you will soon receive the new order we have sent you.
Have a nice evening,
The Cuure team
Great 👍 fantastic product and good…
Great 👍 fantastic product and good package 📦
15 November 2023
Unprompted review
Reply from Cuure
Hi Bridget,
Thank you for your review !
We are grateful for your feedback and glad to hear that you enjoy the Cuure Experience.
If you have any questions or need assistance, please don't hesitate to reach out to us. We are here to help.
Yours sincerely,
The Cuure Team
Great expirience
Great expirience, had a small problem with my box, buetthey sended a new one, free of charge. great costumer service.
10 November 2023
Unprompted review
Reply from Cuure
Hello Raquel,
Thank you so much for sharing your experience!
We're delighted to have been able to help you.
Kind regards,
The Cuure team
Cuure website is saving our card…
Cuure website is saving our card details without a permission! And subscribing us without even asking!!! I have side effects and I wouldn’t like to use again. How to cancel it! How to delete my account details!!
4 November 2023
Unprompted review
Reply from Cuure
Hello Miranda,
Don't worry, we have received your email and we will help you.
Cuure is a subscription service without any commitment, so suspending the subscription as you did, stops the orders for an indefinite period. And if you really want to delete your account, we'll do it as soon as you reply to our email.
Also, rest assured your bank details are not kept directly on our site but by our secure payment partner Stripe.
We remain at your disposal,
Kind regards,
The Cuure team
Haven't received it
I ordered a month ago / 25th of September and still haven't received anything. They claim it's been on its way for two weeks.
25 September 2023
Unprompted review
Reply from Cuure
Hello Nicholas,
We are very sorry to hear that you have experienced a problem with your delivery. It is rare, but unfortunate, that our delivery service provider makes mistakes and does not meet our standards.
We had already replied to your emails but perhaps you did not receive the answer.
We will contact you to help you.
We wish you an excellent day,
The Cuure team
Very quick service
25 September 2023
Reply from Cuure
Hello Paolo,
Thank you for your feedback.
We are delighted that you appreciate Cuure.
We remain at your disposal,
Sincerely,
The Cuure team
My Order still hasn‘t arrived yet… I…
My Order still hasn‘t arrived yet… I orderd it almost one month ago.
This is not accepable
26 September 2023
Reply from Cuure
Hello Barbara,
Sorry again that the delivery service has lost your order.
Concerning the order that our team has planned for you to replace it, having been shipped on the 11th and delivery to Austria taking 5 working days it will arrive soon.
We remain at your disposal,
Have a great day,
The Cuure team
I feel I've been scammed
I feel I've been scammed. I've brough a voucher for my friend for his birthday for 50eur this morning, besides I have registered with them myself. The voucher code has never arrived to my email. The support team was not supportive at all. I received only the automatic emails, that they are checking my case, no further details were asked, no actions taken. Roberta was on chat with me, also didn't even bother to take any details from me, which would help their investigation, kept on sending me worthless templates, that your case will be checked asap. We spent one hour on the chat and not even 1 assuring thing happened. I was not transferred to the senior, despite asking for it 3 times, instead she wished me to have a good day and left the chat hanging. It looks that I lost my 50eur, but you as a company lost minimum of 2 clients and the reputation.
Hello dear Cuure team,
Thank you for finally issuing the gift voucher card. However, it was not fixed promptly, it took exactly 6 hours and the overall experience dealing with the customer support until this happened was extremally disappointing. I will not claim the refund, I hope my friend will enjoy your products, however I'm stepping out myself and will certainty not use your services, as I planned. I highly recommend the seniors of the CS team to review the chat conversation with me and to retrain the team. The technical issues happen, I accept the fact, but their job is to at least calm the client down assuring, that all necessary details were taken and issue is being investigated, not to leave client uncertain, worried, feeling scammed and his chat hanging. Good luck team.
Best Regards.
16 October 2023
Unprompted review
Reply from Cuure
Hello Aurelija,
Again, we are sincerely sorry for the technical problem which meant that the coupon was not generated for you. However, as we have already told you, we were able to identify the issue immediately and have already sent you your gift card by email.
We remain at your disposal,
The Cuure team
Reply from Cuure
Hello Katrin,
Thank you for your feedback and your note.
We are delighted that you appreciate your personalized Cuure.
We remain at your disposal,
Sincerely,
The Cuure team
Good way to take care of yourself
Good way to take care of yourself. I would advise it to everyone. Try it with 30% with the code LETIZIA5350.
Fast and easy chat support.
4 October 2023
Unprompted review
Reply from Cuure
Hello,
Thank you for sharing your Experience and for your note!
Kind regards,
The Cuure team
Everything is in french on my package…
Everything is in french on my package and paper with explaining everything (and this survey). I thought I selected english somewhere. Because the mails are in English.
Everyhing else: I have good experience and the little box is a bit sturdier than the last box, which is an improvement.
31 August 2023
Reply from Cuure
Hello Veerle,
Thank you for your feedback,
We are delighted to hear that you enjoyed Cuure.
However, we are very sorry to hear about this experience with your last order.
We will contact you in order to find a solution for you.
We remain at your disposal,
Best regards,
The Cuure team
I love your services !
great quality ,fast delivery around the world ,I never run out of packs !
25 August 2023
Reply from Cuure
Hello,
Thank you for your feedback and your note. We are delighted that you appreciate your personalized Cuure.
We remain at your disposal,
Best regards,
The Cuure team
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