I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... See more
Company replied
Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company... See more
Company replied
I would like to express my sincere thanks and appreciation to Kanye for her outstanding service and professionalism. She was extremely helpful, patient, and went above and beyond to support me and... See more
Company replied
Company details
- #66 of 230 best companies in Insurance agency
Information provided by various external sources
We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.
Contact info
Brightside Park, Severn Bridge, BS35 4BL, Aust, Bristol, United Kingdom
- 0333 005 2360
- cvd-insurance.co.uk
4.8
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
HELPFULL & GOT JOB DONE NO PROBLEMS
29 April 2025
Reply from Commercial Vehicle Direct
Thank you for the great review, if you would like any help with your policy don't hesitate to contact us!
Connor
Very helpful
Very helpful, making sure I had all the information I needed and made sure that I had the right insurance
26 April 2025
Reply from Commercial Vehicle Direct
Hello Philip, thank you so much for the positive review. We're glad you are happy with the policy and received all the information you needed.
Connor
A bit expensive but it was nice to have…
A bit expensive but it was nice to have someone to speak to over the phone and deal with my policy on a personal level. However if the price doesn’t reduce for next year I will be shopping around again.
20 April 2025
Reply from Commercial Vehicle Direct
Hi Graham, thank you for choosing us for your insurance needs. We always aim to provide our customers with the cover they need at the best possible price, and will strive to do the same when your renewal is due.
Connor
Great experience from start to finish.
11 April 2025
Reply from Commercial Vehicle Direct
Hi Andy, thank you for the 5* review, we're pleased you are happy with your experience.
Connor
Easy to deal with and competitative
14 April 2025
Reply from Commercial Vehicle Direct
Hello Julian, we're glad you found the process easy and happy with your policy - don't hesitate to contact us if you need help or any further information!
Connor
Fabulous service
Always look out for their costumes, by looking for the cheapest insurance, very friendly service, Always make you feel at ease,
9 April 2025
Reply from Commercial Vehicle Direct
Hello Robert, thank you so much for the great review. We pride ourselves on our excellent service we provide and are glad you feel the same way.
Connor
I took many hours on the phone to…
I took many hours on the phone to transfer the NCB details. Improvements a can be made here !
2 April 2025
Reply from Commercial Vehicle Direct
Hi Craig, our apologies that it took longer than you expected to validate and update your policy with new NCB details, I can see this has been processed now and refund issued.
Connor
Helpful staff
19 February 2025
Reply from Commercial Vehicle Direct
Thanks for the 5* review John, we pride ourselves on having friendly and helpful staff and pleased you feel the same way
Connor
The consultant delt with the case very…
The consultant delt with the case very efficiently. But renewal costs with no claims way to high!
6 April 2025
Reply from Commercial Vehicle Direct
Hi Charles, thank you for your kind words about our colleague - I'll make sure the feedback is passed to their manager.
Connor
Reply from Commercial Vehicle Direct
Hi Casso, thank you for the great review. We're an 'offline' broker so we'll always be available on the phone when you need us!
Connor
Reply from Commercial Vehicle Direct
Hi Ian, thank you for the 5* review. We're glad you found the process easy and our staff to be helpful!
Connor
Friendly professional well explained
Friendly professional well explained
Unlike other insurance firms I’ve had to deal with
23 March 2025
Reply from Commercial Vehicle Direct
Hi Kevin, thank you for your kind words. We're glad to hear you had a positive experience with our team. We strive to provide clear and helpful information to our customers.
Connor
Needed a quote for my van insurance
Needed a quote for my van insurance
It was given to me over the phone answered a very questions and it was done
Very happy with everything and very professional service
28 March 2025
Reply from Commercial Vehicle Direct
Hi Roy, thanks for the great review. We always try to get our customers a good price and make sure all questions are answered along the way!
Connor
Reply from Commercial Vehicle Direct
Hi Pal, thank you for the 5* review. We're glad you found the process straight forward and have stayed with us for another year!
Connor
Reply from Commercial Vehicle Direct
Hi Alexandru, we're thrilled to hear you had a positive experience! We appreciate your kind words and recommendation.
Connor
Very accommodating for our companies…
Very accommodating for our companies insurance needs.
Very helpful staff, very professional.
16 March 2025
Reply from Commercial Vehicle Direct
Hi Paul, thank you for your kind words! We are so glad to hear that you found our team accommodating and helpful. We strive to provide excellent service and support to our clients.
Connor
Reply from Commercial Vehicle Direct
Thank you for the 5* review, we're glad you found the process straight forward!
Connor
Dealing with a nice person speaking in…
Dealing with a nice person speaking in clear English on the other end of the phone.
Plus my Premium cane down slightly on the year before.
5 March 2025
Reply from Commercial Vehicle Direct
Hi Paul,
Thanks for the great review, while insurance premiums can vary from year to year, we do always aim to secure our customers the best possible price.
Connor
Excellent service
I’ve been with Commercial Vehicle Direct (Brightside) now for many years.
They find me the best deals, are completely open, honest and transparent.
They are very easy to communicate and work with.
Highly recommend.
27 February 2025
Reply from Commercial Vehicle Direct
Hello,
Thank you very much for the positive review. We're always trying to find our customers the best deal and value the many years you have been with us.
Connor
Brilliant company to deal with…
Brilliant company to deal with everything is straight forward
10 March 2025
Reply from Commercial Vehicle Direct
Hi Martyn, thank you for the great review. We're glad you found the process so easy!
Connor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.