Commercial Vehicle Direct Reviews 

3,073
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's professionalism, helpfulness, and polite demeanor, making interactions pleasant and efficient. The overall service and customer support are frequently described as excellent, with people appreciating the clear explanations and smooth process. Many consumers also find the pricing to be very competitive, often securing reasonable quotations and even saving money compared to previous years. People frequently mention the user experience as straightforward and easy, with many appreciating the quick and efficient process for setting up or renewing their insurance.

What people talk about most

Staff

Customers had positive experiences with staff, consistently describing them as friendly, polite, and... See more

Service

People report positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, efficiency, and... See more

Price

Reviewers mention positive feedback about price, consistently finding competitive and reasonable quotes.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that staff made processes... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained t... See more

Company replied

Rated 5 out of 5 stars

Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to... See more

Company replied

Rated 5 out of 5 stars

Gentleman who dealt with my enquiry was extremely helpful. Clear and precise. Excellent quotation for my new van, which I was only to happy to accept. Considering I had never heard of your company... See more

Company replied

Rated 5 out of 5 stars

I would like to express my sincere thanks and appreciation to Kanye for her outstanding service and professionalism. She was extremely helpful, patient, and went above and beyond to support me and... See more

Company replied


Company details

  1. #66 of 230 best companies in Insurance agency

Information provided by various external sources

We’ve been selling van insurance since 2001. Our team knows everything there is about vans, from all the different makes and models, to what insurance policies are needed depending on the vehicle’s use and your specific needs. Whether you’re a seasoned van driver or you’ve just hired a commercial vehicle on finance, you’re in safe hands.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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1-star

Asks customers to review

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4.8

All reviews

(3,073)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been with CVD for several years…

I have been with CVD for several years now and find on renewal each year I have found them very helpful and competitive when speaking to them. I fully recommend any one .

1 December 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

We appreciate your continued trust over the years. We're happy to hear that you've found our team helpful and our rates competitive during your renewal process. Thank you for recommending us!

Rated 5 out of 5 stars

The young lady was very helpful and…

The young lady was very helpful and friendly. No complaints 👌

21 November 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

We're happy to hear that the young lady was helpful and friendly! We appreciate you taking the time to leave us this positive feedback.

Rated 5 out of 5 stars

Look no further… some serious professionals here. Excellent service

I spoke to with the lovely Katie Brock today. She was very prompt with getting me a reasonable quotation for my car insurance and was ever so kind & polite. She understood my situation and explained throughly the policy details that were available. It felt nice to be listened to as I’d been let down by 10+ other brokers who weren’t interested in helping me retrieve a quote. Highly recommended. 5 stars all round for Katie!!

25 November 2025
Unprompted review
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Harry,

Thank you so much for the great review. We take pride in the service we provide to our customers so it's pleasing to hear you are happy with the service.

I will ensure this great feedback is passed to Katie's manager so she will receive the recognition she deserves!

Connor

Rated 1 out of 5 stars

Not a good company to deal with Never…

Not a good company to deal with Never in 40+ years of driving have i had such difficulties with a insurance company Decided to cancel policy & because I was over 14 day cooling off period They charged me a further £191 Welcome to Rip of Britain

20 October 2025
Unprompted review
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello John,

We're sorry that you aren't happy with the validation process. In order to keep our premiums low, many of our insurers require documents to validate your policy and prevent fraud.

I have sent you an email to discuss this in more detail.

Connor

Rated 5 out of 5 stars

Helpful

The service was professional and informative. I felt I was being treated with respect and being given the best options available.

21 November 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Cris, thank you for the 5* review. We're glad you were happy with the process and are pleased with the policy.

Connor

Rated 5 out of 5 stars

Good customer service

Good customer service

21 November 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Khal,

Thanks for the great review, we pride ourselves on giving great service to our customers!

Connor

Rated 5 out of 5 stars

Helpful and friendly arranged my…

Helpful and friendly arranged my insurance quickly and clearly.

7 November 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello John, thanks for the great review! We're glad you found the process easy and will ensure your great feedback is passed on to the agent you spoke to!

Connor

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, very helpful and explained everything about the policy clearly so it was easy to understand.

29 October 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Tracey, thanks so much for the great review. We're glad you're pleased with your policy and how it was handled

Connor

Rated 5 out of 5 stars

Straight forward renew process was very…

Straight forward renew process was very impressed.

27 October 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Thanks for the great review, Mchugh! We're delighted you've chosen us to insure your van for another year!

Connor

Rated 5 out of 5 stars

Friendly helpful staff

Friendly helpful staff, made the process very simple and painless

27 September 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Jacoba, thank you for the great feedback. We aim to make things as easy for our customers as possible, while still giving first class service!

Connor

Rated 5 out of 5 stars

phone call

Had a phone call with Jack, absolutely lovely chap, was very precise and informative after having previous issues with insurance.definitely recommend , and again thank you Jack

17 October 2025
Unprompted review
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Alisa, thank you for the 5* review! We'll ensure this lovely feedback is passed to Jack's manager so he receives the recognition he deserves!

Connor

Rated 5 out of 5 stars

Churchill van insurance bailed out with…

Churchill van insurance bailed out with short notice and no explanation, you were great, with a far better policy. As a self-employed person, vehicle insurance is not only vital, but equally it has to be cost effective, you fit the bill... I look forward to a long relationship, thanks KR Phil Brown.

15 October 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Phil, thanks for the great review. We understand that for our customers, your vehicles are your livelihood. That's why we pride ourselves on our great customer service!

Connor

Rated 5 out of 5 stars

Really good phone operator to deal with

Really good phone operator to deal with

8 October 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Ryan,

Thank you for the great review - our agents pride themselves on delivering excellent customer service, so it's great to see that playing out!

Connor

Rated 5 out of 5 stars
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Marek, thank you for the 5* review. Above all else, we aim to provide a positive and friendly experience for our customers.

Connor

Rated 5 out of 5 stars

Excellent customer service

I contacted CVD for a van insurance quotation and I have to say the professionalism and expertise Mike your colleague showed in guiding me through my insurance quotation and getting the most competitive quote for me was second to none also his patience was exceptional. Thank you, once again 😊

7 October 2025
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hi Richard, thank you for the great review. We're happy you're pleased with the service, we'll ensure your great feedback is passed to the agent's manager to receive the praise they deserve!

Connor

Rated 1 out of 5 stars

DISTRESSING experience

CVD insured my converted motorhome two years ago and I had no problems the first year. The second year I renewed and after two months they cancelled saying that I had not notified them of current milage of van. The first I knew of this cancellation was when the police wrote to me to say I had been driving the van without insurance.
When I contacted CVD they said I would have to take out a new policy with them and charged me £90 on top of my £490 premium that I had paid 6 weeks earlier
Then they said that they could not insure me and said I was only entitled to a refund of £181.
This was at the start of September and despite me phoning them several times I have still not received my refund
I notice that they are no longer taking on any new car of van insurance which leads me to believe they may be in financial difficulty. I have been insuring vehicles for the last 50 years and have never experienced this level of neglect shown to customers from any other company. It is disgraceful .

7 October 2025
Unprompted review
Commercial Vehicle Direct logo

Reply from Commercial Vehicle Direct

Hello Mr Reilly,

We're sorry that you were unhappy with the service provided. I would like to look into this for you to try and provide a resolution but am unable to locate your policy. I would like to just confirm it is our sister company, Brightside Insurance, who are no longer offering New Business.

Please can you email geninfobright@brightsidegroup.co.uk and let us know your policy information so we can do this for you.

Connor

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