cvgenius.com Reviews 1,037

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 577 reviews, reviewers had a great experience with this company. Customers consistently praise the website for its ease of use and helpfulness in creating professional CVs, with many appreciating the variety of templates and the guided approach. The overall user experience is described as smooth and efficient, allowing people to easily navigate and build their CVs. Reviewers frequently highlight the exceptional customer service, noting the staff's politeness, professionalism, and quick resolution of issues. However, some people mentioned dissatisfaction with the service, feeling misled by advertisements of free templates when a payment was required to download their completed CVs, leading to frustration after investing time in the creation process.

What people talk about most

User experience

People report positive experiences with user experience, finding the platform easy to use and helpful for... See more

Website

Customers consistently note positive experiences with the website, praising its user-friendly interface, easy... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, kindness, and... See more

Service

Consumers find service to be ambiguous, with many reviewers praising the helpfulness and speed of customer... See more

Customer service

Users describe positive interactions with customer service, highlighting top-notch support, quick response... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has a very easy and guided approach to designing a professional CV. I likes how it had a variety of templates to select from.

Company replied

Rated 5 out of 5 stars

The CV builder was amazing. At first, I was really frustrated because I spent an hour creating my CV, only to find out that downloading it required a premium feature. But then the “Need Help” suppor... See more

Company replied

Rated 5 out of 5 stars

Very helpful website, it gave me great ideas for how to share my detials in an interesting professional way. Very easy to navagate. Customer service was amazing tondeal with today. Frank C on their... See more

Company replied

Rated 5 out of 5 stars

Many companies tell they give free CV but always end up asking for money at the last minute. I find it evil that they make us wait till the very end after we wasted our time choosing, only to know t... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

1k reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

very good

very good
I have developed my experience through both academic work and practical exposure. My background focuses on areas such as research, data analysis, and organizational performance. For example, I have worked on projects related to staff training and employee performance, where I applied data collection and analysis techniques to evaluate outcomes. Through these experiences, I have strengthened my skills in critical thinking, problem-solving, and communication. I am particularly interested in applying these skills in real-world organizational settings.”

29 May 2025
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for taking the time to rate our service. We hope your new CV helps you achieve your career goals.

Best regards,
CV Genius

Rated 5 out of 5 stars

Such a great website

Such a great website, made my CV look professional and exactly what I wanted.

28 April 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re always striving to make the CV-building process as smooth as possible. Wishing you success in your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Great Website

Great Website and user experience

28 April 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! It's great to know that you found our website user-friendly and had a good experience. We wish you the best in your job search.

Best regards,
CV Genius

Rated 4 out of 5 stars

just awesome

just awesome. easy to acess for begginers

26 April 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your review! We’re so glad CV Genius helped you create a great CV. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Good template for my CV

25 April 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your feedback! We’re always striving to make the CV-building process as smooth as possible. Wishing you success in your job search!

Regards,
CV Genius

Rated 3 out of 5 stars

The template is good

The template is good, helpful and can understand all the details

23 April 2026
Unprompted review
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Reply from cvgenius.com

Thank you for your review! We’re so glad CV Genius helped you create a great CV. Best of luck with your job search!

Regards,
CV Genius

Rated 5 out of 5 stars

Fab template

Fab template

22 April 2026
Unprompted review
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Reply from cvgenius.com

We appreciate your support! It’s great to know that our CV builder worked well for you. Best wishes for your career journey!

Regards,
CV Genius

Rated 4 out of 5 stars

Was quick and easy

Was quick and easy, plenty of choices of CV format too

22 April 2026
Unprompted review
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Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

really easy

The service is fast

21 April 2026
Unprompted review
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Reply from cvgenius.com

Thank you for sharing your experience! We’re happy to know that CV Genius met your needs. If you ever need assistance, we’re here to help!

Regards,
CV Genius

Rated 5 out of 5 stars

Very elaborate simple formats

19 April 2026
Unprompted review
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Reply from cvgenius.com

Hi, we are happy to read your wonderful experience with our site. We strive to provide our members with our best. Thank you for the 5-Star review!

Regards,
CV Genius

Rated 1 out of 5 stars

NOT FREE

Spent ages making a cv thinking it was free as the website SAYS when you go onto it. Then as I go to download it at THE END it says i have to pay three quid! Absolutely ridiculous. Taking such advantage of people's time! Should've said you had to pay at the beginning before I wasted hours of my day!

18 April 2026
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you for your feedback! While not all of our templates are free, we do offer a selection of professional, high-quality free templates to help you create a great CV. We strive to provide options for all users, and we appreciate your input as we continue improving our services. Let us know if you need any assistance!

Regards,
CV Genius

Rated 2 out of 5 stars

Charged me for a subscription that I…

Charged me for a subscription that I haven't even requests.
Website clearly states it's a free to use CV builder, but they charge you after you've completed your resume

18 April 2026
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

We’re excited to share that we offer completely free options on our website! Simply visit our Free CV Templates page, scroll down, and choose your preferred template. You can then fill in your information directly. If you've already saved your CV details, you can download it in TEXT format for free and easily copy and paste the content into a new template. For those looking for even more convenience, our trial allows you to download unlimited CVs and cover letters at a fantastic price.

Regards,
CV Genius

Rated 2 out of 5 stars

Charged after cancellation

I paid the introductory price to get my CV. Which was good. I did have to download it as word and tweak before it was usable. The cover letter was very poor and really generic, It could have applied to anyone, for any post. I cancelled my subscription (and checked with online chat that I could cancel this way before signing up) using the cancel my subscription function in my accounts. I have now had £16.90 taken out of my account. I have spoken to online chat to cancel my subscription, and had an email through, but the account says that it's still active. If they change me again, I'll take action. Please just be aware that this happens and watch out for a cancellation email to keep in case.

17 April 2026
Unprompted review
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Reply from cvgenius.com

Hello,

We are deeply sorry to see your rating towards us. We always want our customers to have the best possible experience with our products or services, and we would love to see if we can find a way to make that happen, so please be on the lookout for a private message from Trustpilot shortly to obtain your account details.

Thank you.

Regards,
CV Genius

Rated 5 out of 5 stars

Polite behaviour

Polite behaviour, such a nice person and i am waiting for my money back to my account.

17 April 2026
Unprompted review
cvgenius.com logo

Reply from cvgenius.com

Thank you, we are thrilled to hear the agent was able to assist you with your request and provide you with excellent service. We will be sure to let him know your amazing comments.

Regards,
CV Genius

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