CVP.com - Belgium Reviews 229

More than 30 days passed since the order date, yet the merchant still failed to provide verified proof of delivery.

The provided DHL POD contained no recipient name, no identification details, and only an unreadable signature. DHL and the merchant were unable to confirm:

- who collected the parcel,
- whether the mandatory PIN verification was performed,
- or whether any ID check took place.

Instead of proving delivery, the merchant repeatedly demanded that I file a police report before any refund or resolution could proceed, while refusing to explain the legal basis for withholding my money despite the absence of verified delivery.

DHL itself confirmed that the matter remained “under investigation” and that recipient identity still had to be verified through CCTV review.

In my opinion, this is an unacceptable attempt to shift responsibility for a failed delivery process onto the consumer, even though the merchant remains legally responsible for delivery and reimbursement when delivery cannot be proven.

Due to the handling of this case, complaints are now being submitted to FPS Economy and ECC Belgium, the matter has already been escalated to the Belgian postal ombudsman service, and a chargeback procedure with the bank is being initiated.

quick and professional

good price and fast delivery
thx

I am updating my review because the situation has become even more concerning.

This parcel was sent using a DHL Express PIN-controlled collection process. However, the merchant later confirmed in writing that:

* the parcel was released without the PIN being used,
* no identification was checked,
* the parcel was handed over based on a name only,
* and the delivery could not be considered complete.

Despite these serious procedural failures, the company repeatedly attempted to make a police report a condition for a refund.

However, DHL has now officially confirmed directly to me that:

“Your shipment can’t be located.”

DHL also instructed me to contact the shipper regarding a refund/replacement and did not mention any police report requirement at all.

Despite this, the company continues attempting to delay resolution and continues referring to “ongoing investigations” even after DHL confirmed the shipment cannot be located.

More than 30 days have passed since the order date and the goods were never delivered to me.

Under EU consumer law, the seller remains responsible until the goods are physically delivered to the consumer. In this case:

* the PIN-controlled delivery procedure failed,
* the parcel cannot be located,
* and the company continues withholding the refund.

At this stage, the matter has already been escalated to:

* the Belgian Consumer Mediation Service,
* the Belgian Postal Ombudsman,
* and the Belgian FPS Economy Economic Inspection services.

If necessary, I will also proceed through my bank via chargeback and pursue further legal remedies.

Very disappointing handling of consumer rights and delivery responsibility.

very good and nice order and fast delivery!

Very fast shipping, securely packaged, and trackable. Everything was great!

Everything went smoothly. Great sevice

As always, seirous service, very professional

cvp Belgium, always top quality!

I had my Sony FX6 repaired by CVP Belgium under manufacturers warranty. I had orginally purchased directly from them.

The staff (particularly Danylo) were excellent from the beginning of the process to the end. Communication was professional and prompt.

It was some of the best customer service I have ever experienced.

I highly recommend CVP Belgium and want to pass on a massive thank you to Danylo.

I found the company very good, and the hundreds of times I bought from CVP I was always super satisfied

I needed some equipment quite urgently - chatted with the team about the needed stock and got a quick confirmation of the number available - placed my order and received it shortly later. All hazzle-free and just a nice shopping experience!

After trying to order the DJI RS 5 Combo at multiple stores in the Netherlands, there was nowhere stock and some even lied to get an sale. After all those companys, CVP was the only one that delivered there promise. Within 2 days ive recieved it, with no problems at all.

Personal attention, always willing to help. And also, that free shipping on partial orders is great.

Felt i got a Premium Service with the Shipping, thanks!

good experience, good product