Cartridge World is super easy to use and navigate. The website made it easy to identify my printer type and compatible toner types. The prices beat the box stores and manufactures quite significantl... See more
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Review summary
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I had been receiving Cartridge World Online e-mails -- noting that I would be neediing more CW. I explained that I don't print as much as I use to, and already have two unused Cartridges. I do a... See more
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Happened upon Cartridge World after a Google search when my local vendor retired and they have been FANTASTIC! Our supplies are always shipped quickly with everything well-packed to avoid any damage i... See more
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I've bought several ink cartridge refills for my printer. The prices for ink are outrageous and CW helps bridge that gap. They have discounted prices but quality products. I've never had any issues w... See more
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Company details
Written by the company
We believe that high-quality printing for your home or office should be affordable, reliable, and sustainable. For years, customers have been frustrated by the high cost of original brand name (OEM) printer cartridges. Our mission is to provide a smarter alternative without compromising on quality. As the official online store for CW Outlet & Supplies, we bring decades of expertise right to your doorstep. We specialize in providing premium-quality, eco-friendly remanufactured and compatible ink and toner cartridges for all major printer brands, including HP, Brother, Canon, Epson, Dell, and more. Our Commitment to You: Uncompromising Quality: Each of our cartridges undergoes a rigorous testing process to ensure it meets or exceeds OEM specifications. You can expect sharp, clear text and vibrant, true-to-life colors from the first page to the last. Exceptional Value: Why pay more? With our cartridges, you can achieve significant savings compared to the big brand names, allowing you to print freely without worrying about the cost. Eco-Friendly Printing: We are proud to be part of a circular economy. By choosing our remanufactured cartridges, you are helping to reduce landfill waste and conserve natural resources, making a positive impact on the environment with every page you print. 100% Satisfaction Guarantee: Your confidence is our top priority. All our products are backed by a 100% satisfaction guarantee. Our dedicated, US-based customer service team is always ready to assist with any questions or support you may need. Your Feedback Matters We are on Trustpilot because we are committed to transparency and building a community of satisfied customers. Your honest review helps us continuously improve our products and services, and it gives other shoppers the confidence to make an informed decision. Please share your experience with our products, shipping, and customer service. Thank you for choosing CW Outlet & Supplies. We look forward to powering your printing needs!
Contact info
United States
- cwoutlet.com
4.6
Excellent
164 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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We had 2 leaking cartridges
We had 2 leaking cartridges. I reached out to customer service and they were able to help in a timely manner
19 March 2026
Unprompted review
Reply from CW Outlet & Supplies
Dear Cassie,
Thank you for your feedback. While we work hard to ensure every cartridge is perfect, occasionally issues like leaking can occur. This is exactly why we have our 100% Product Guarantee in place.
We are pleased to know that our support team provided the prompt assistance you needed to get back to printing. Thank you for choosing Cartridge World and for giving us the chance to fix this for you!
Sincerely,
The Cartridge World Team
Toner Cartridge Replacement for TN760
Purchased 2-pack replacement for Brother TN760. Can't get either cartridge to work. Multiple times, I followed added instructions to "rotate [gear] clockwise ...as the right picture" so "hole appears in window"; never worked. In past, I've purchased replacement cartridges from Cartridge World retail locations with no problems and without added hassle of rotating gear. Waste of $$$ and time as well as frustrating. Don't recommend.
10 March 2026
Reply from CW Outlet & Supplies
Hi Lydia,
I am so incredibly sorry for the frustration and the "added hassle" you experienced with these TN760 cartridges. We know your time is valuable, and you shouldn't have to spend it rotating gears just to get a clean page.
Because you’ve been a loyal Cartridge World customer for so long, we hate that this online experience missed the mark. Please know that you are 100% covered by our Product Guarantee. We would like to process a full refund for you immediately so that this isn't a waste of your money, even if it was a waste of your time.
Our team has reached out to you directly to handle the return and refund process. We hope to earn back your trust in the future.
Best regards,
The Team at Cartridge World
Cartridge World 5, FedEx 1
My order arrived to my city very quickly, but FedEx lost it. FedEx customer service was terrible and they never took responsibility.. Cartridge World was top- notch, and they sent a replacement order.
12 March 2026
Reply from CW Outlet & Supplies
Hi,
Now that's a score we can get behind! Thank you for the awesome review. We’re sorry FedEx dropped the ball, but we’re thrilled we could pick it up and get you sorted out with a replacement.
We appreciate your patience and your business. Happy Printing!
All the best,
The Team at Cartridge World
I had been receiving Cartridge World…
I had been receiving Cartridge World Online e-mails -- noting that I would be neediing more CW. I explained that I don't print as much as I use to, and already have two unused Cartridges.
I do appreciate have CW communicating with me. Oh yes, I've Used CW for soooo many years, can't remember how long.
Diane Ste. Marie
17 March 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Diane,
Thank you so much for the wonderful review! We absolutely love hearing from our long-time "regulars"—having you with us for "soooo many years" truly means the world to our team.
We totally understand that printing habits change, and we're glad you have a backup supply ready to go! Please don't feel any pressure from our digital "nudges"—we just want to make sure you’re never stuck with an empty printer when you do need it.
We appreciate your loyalty more than we can say. We’ll be right here whenever you’re ready for that next refill!
Best regards,
The Team at Cartridge World
5 star experience all around
5 star experience all around. Had an issue with an item being in stock, An alternative was offered as a better price. Seamless refund/exchange procedure.
17 March 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Matt,
Thank you for the 5-star review! While we always aim to have everything in stock, we’re so glad our team was able to pivot and offer you a better-priced alternative.
Hearing that the refund and exchange process was seamless for you is exactly what we like to hear. We believe customer service is defined by how we handle the unexpected, so thank you for recognizing our efforts!
Best regards,
The Team at Cartridge World
The cartridge did not work
The cartridge that I purchased would not work in my h.P printer. The printer error message stated ot was not an h p original cartridge. I wrote to your customer service to request a way to get past this error or, if not able, to send this unused cartridge back for a refund. I sent two messages to your customer service and never received a reply. I went out and purchased h p original cartridges and still have yours in its original box awaiting communications from Cartridge World.
24 February 2026
Reply from CW Outlet & Supplies
Hi Pail,
I am so sorry for the frustration you’ve experienced with the printer error. I wanted to let you know that we actually sent a reply to your initial inquiry about two weeks ago.
Please rest assured that you are fully covered by our Product Guarantee. We can certainly process a return for a full refund for that unused cartridge.
I have sent a fresh follow-up email to you today with instructions on how to proceed. I’ll be keeping a close eye out for your reply so we can get this resolved for you quickly!
Best regards,
The Team at Cartridge World
10/10 would highly recommend!
Site is easy to use, customer service is top notch. Fast delivery!! What else could you ask for? :)
2 March 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi there!
Thank you so much for the 10/10 recommendation! We are wagging our tails over here knowing that you had such a great experience.
As an Office Manager, we know your time is precious, so we’re thrilled the site was easy to use and the delivery was fast. We love supporting businesses like The Family Pet, and we'll be here whenever you need a "refill" to keep things running smoothly.
Best regards,
The Team at Cartridge World
Professional and prompt
Their latest shipment was handled in a professional manner and with dispatch as have been all the others. I have dealt with Cartridge World for more than 15 years ever since they had a store in Wallingford/Seattle and later when they were working out of Redmond. Even bought a printer from them. Nice people and great service. Frank Shirbroun, Live Oak Booksellers
10 March 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Frank,
Thank you for your continued loyalty to Cartridge World. It is an honor to have supported you and Live Oak Booksellers for more than 15 years.
Whether it was through our Seattle-area stores or our current shipping process, our goal has always been to provide service with "dispatch" and professionalism. We truly appreciate your long-term business and your kind words about our team. We’re here whenever you need your next shipment!
Sincerely,
The Cartridge World Team
Quick service at a good price.
3 March 2026
Reply from CW Outlet & Supplies
Hi Dennis,
They say "time is money," so we’re thrilled we could save you a bit of both! Thank you for the review. We aim to keep our service fast and our prices fair so you can get back to what matters.
We appreciate your business and look forward to your next order!
Best regards,
The Team at Cartridge World
Great Match & Even Better When It Wasn't
This was my first experience with Cartridge World. I purchased replacement color ink cartridges for both a Brother MFC-J6945DW and HP 8600 printer. The order process was easy, pricing reasonable and delivery free. When the cartridges arrived, I had success with the remanufactured HP 951XL cartridge - first test print was perfect. I wasn't so lucky with the compatible Brother LC3037. After multiple cleanings and adjustments, I still couldn't get a clean page with any of the colors. When I notified Customer Service, Carol proactively explained that the cartridges that weren't working were covered under their guarantee, and she would guide me through the process. This was a pleasant surprise as I'd determined that these cartridges were a failed experiment, with me being out the money I'd spent.
I awarded 4 stars because there was still the issue of the compatible cartridges not working with my printer. But for integrity, honesty and the fantastic customer service provided by Carol - 5 stars!
9 March 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Kelly!
Welcome to the Cartridge World family! Thank you for the honest feedback. We hate to hear that the Brother cartridges gave you trouble, but we LOVE hearing that Carol was able to take the stress off your plate.
We never want our customers to feel like they are "out the money" if a product doesn't meet expectations—standing by our guarantee is just how we do business. We’ll be sure to share your kind words with Carol.
Happy Printing (with that HP!), and we're here whenever you're ready for your next set.
All the best,
The Team at Cartridge World
Reply from CW Outlet & Supplies
Hi there!
Thank you so much for the 5-star review. We’ve worked hard to make our website intuitive and easy to navigate, so it’s wonderful to know that you had a smooth experience from start to finish.
We appreciate your business and are always here to help whenever your office needs a refill!
Sincerely,
The Cartridge World Team
Great Product at a reasonable price
19 February 2026
Reply from CW Outlet & Supplies
Hi James,
Thank you for the 5-star review. We’re glad we could provide the quality you need at a price that makes sense.
See you next time!
All the best,
The Team at Cartridge World
Product description and Image :very misleading.
24 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi,
Thank you for your feedback. We aim for total transparency in our listings, so we're sorry to hear we missed the mark for you.
We want to reassure you that we stand firmly by our product guarantee. Our team has requested more information to get more details on the discrepancy you noticed. We are committed to finding a solution that works for you and ensuring you are satisfied with your purchase.
Sincerely,
The Cartridge World Team
It was nice to have a follow up email…
It was nice to have a follow up email and someone appointed to our account as I had a question after getting the delivery confirmation. Carolyn was prompt, helpful and polite. Thanks!
25 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Dear Alexis,
Thank you for sharing your experience. At Cartridge World, we strive to provide more than just products; we aim to provide a reliable partnership.
We’re so glad that having a dedicated point of contact was helpful for your recent order and that Carolyn provided the prompt, polite service we're known for. Having a real person to talk to makes all the difference, especially when you have questions after a delivery.
Thank you for your business!
Sincerely,
The Cartridge World Team
Convenience makes the difference
Efficient, accommodating convenient
25 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Dennis,
Thank you for the fantastic feedback. We believe that getting your printing supplies should be the easiest part of your workday. Hearing that you found our team efficient and accommodating tells us we’re doing our job right.
We appreciate your business and look forward to making your next order just as convenient!
Sincerely,
The Cartridge World Team
Best price I found around
Best price I found around. Good customer service.
24 February 2026
Unprompted review
Reply from CW Outlet & Supplies
Hi Lauren,
Thank you for taking the time to share your experience. We are very pleased to know that you found our pricing competitive and our customer service team helpful. Providing high-quality support alongside the best value in the industry is our top priority.
We value your business and look forward to serving your future printing needs.
Sincerely,
The Cartridge World Team
CALLED AND LEFT A MESSAGE AND THEY…
CALLED AND LEFT A MESSAGE AND THEY CALLED ME BACK IN NO TIME ! GREAT CUSTOMER SERVICE THANK YOU.
12 February 2026
Reply from CW Outlet & Supplies
Hi Carlton,
Thank you for the enthusiastic review! We know your time is incredibly valuable, so we always make it a priority to return messages as quickly as possible.
We are thrilled that our team was able to get right back to you and provide the great customer service you deserve. Give us a call anytime you need us!
Best regards,
The Cartridge World Team
Reply from CW Outlet & Supplies
Hi Gary,
Thank you for the review! Fast shipping and great products are the two pillars of our business, so we are thrilled to hear we delivered on both.
Thanks for choosing us!
Best regards,
The Cartridge World Team
Bought printer--it doesn't work--no…
Bought printer--it doesn't work--no user manual came with. And now I'm trying to get my money back.
6 February 2026
Reply from CW Outlet & Supplies
Hi Kathy,
Thank you for your honest feedback, and I sincerely apologize for the trouble with your new printer and the missing manual. That is certainly not the experience we want for you.
We stand behind our products with a full guarantee, which means you can definitely send this back for a full refund. Our team responded to your initial return request two days ago with the steps to process this. If you haven't seen that message yet, please let us know so we can resend it and get your refund processed right away!
Cheers,
The Team at Cartridge World
Reply from CW Outlet & Supplies
Hi Barbara,
Thank you for sharing your experience. We are pleased to hear that your order arrived promptly and that you received excellent service from our team. We value your business and look forward to serving you again.
Cheers,
The Cartridge World Crew
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