Cyberspares Reviews 

Ordered Car mats on 14/2/16. Money taken on 15/2/16. Despite emails requesting update (despatch date at least) I have had no response. Refund requested, ignored request. Customer service is non existent. DO NOT DEAL WITH THIS BUNCH OF COWBOYS. IN MY OPINION THEY ARE CON ARTISTS.

Have tried E-Mail and the given three telephone numbers to ask basic questions with a view to making a purchase but to no avail. It is obvious to me that Cyberspares do not care very much in supplying direct, but are quite happy in supplying retail outfits as Simplymats.com. In my opinion , as a Company, they are an absolute disgrace.

I ordered a set of mats from Cyberspares in January of this year, and received a set of mats for another model of car! I was promised a replacement set, but the second set never arrived and I am still been promised them! If you purchase a set off of eBay, as I did, be WARNED, I have been strung along for over ninety days and cannot claim my money back now, so give cyberspares 14 days to sort it out, then leave negative feed back and open a case with eBay - DO NOT LEAVE IT ANY LONGER you have been warned. Also the quality of the mats originaly sent was very poor. Spend a bit more and buy from your dealer.

I placed my order 10 days ago and apart from the company taking my money quite quickly I have heard nothing since. I have emailed and not had a reply, I have been trying to ring all day today on 3 different numbers I can see on their website I am just getting the engaged tone from every number every time!!!! Not impressed!!!!

I have just called Cyberspares with regards to an order I placed 6 days ago. I had the initial confirmation email but have heard nothing since. The person that answers the phone really needs to do a course on interpersonal skills. As first point of contact and impression she does the firm no good whatsoever. She is unhelpful, dismissive and has a distinct lack of awareness about her. Her attitude carries a mystified air as to why I should ring up regarding my order, as the mats have to be made first, then shipped. Sorry, Cyberspares but ESP is not one of my many talents. And to send an email to customers informing them of the process of purchase, should be mandatory. I cannot comment on the mats as I will not be receiving them until at least next week!

I'VE PERSONALLY HAD SEVERAL SETS OF MATS FROM THIS COMPANY OVER THE LAST FEW YEARS AND I CAN'T PRAISE THEM ENOUGH. STARTED BUYING THEM FOR THE COMPANY FLEET VEHICLES TOO AS THE QUALITY AND PRICE CAN'T BE BEAT.

Ive recently ordered and received car mats for my daughters car, there just what we wanted with pink trim and name put on side, I would advise getting all the correct information first before ordering. Would recommend to family and friends.

Seat Ibiza FR car mats.Ordered 21/4/2014,arrived 23/4/14 even though email said would not be here until 28th.Postage is expensive though.Exactly as described and much cheaper than through Seat.Very pleased .Though I'm a bit dubious about the letter asking me to place a 5 star review in order to receive 20% discount off my next order?I feel this is bribery and would actually make me think twice about using them again. My 5 star is genuine on this occasion.

Orderd car mats 14 days ago after several e mails complaining about non delivery there has been no answer to my concerns.Do not deal with this company as they will take your money immediately and then just ignore your requests for information

Update: Mats are fairly worn now and almost bald in some places.

Background:
Ordered mats for a BMW E91 Touring 2011 after I bought the car. Beige interior but decided to go for plain back mats.
Cost:
BMW mats would have cost me £100 for the 4 mats + £50 for the boot liner + delivery, and these mats came to around £70 including delivery and incuding the boot liner so I decided to take a risk.
Delivery:
I ordered them on the 8th Oct and received them on the 14th Oct so just under a week's turnaround which I'm very happy with.
Quality:
I ordered the 1300g pile (one from the top) on advice from the sales lady on the phone. They seem quite similar to the thickness of BMW mats which is perfect for me. The driver's mat comes with an extra piece of carpet stitched to where the feet would be for the pedals, and I specified on the phone call that I had Velcro fixings for the driver's side mat. The materials used are great, look very professional and give the impression they will last a while. The stitching is decent but the only place where these mats would let themselves down. It's not terrible, but I'd give it 3 out of 5, some more time could have been spent making this perfect. But as I ordered black on black, it doesn't matter too much (they do offer different colour edging).
Summary:
Very happy with the mats, the fact that they are the same shape as the BMW ones is great, quality is decent and good value for money.

I ordered mats over a week ago have not had any correspondence but they were quick to take the money! I phoned yesterday and was told that they would email me the tracking number however still waiting for the email! Rubbish service rubbish company keep well away from them!

I recently ordered a full set of tailored black mats for my alfa romeo with red logos on them
I ordered them Sunday night and received them 2weeks later witch is not a problem
They are tailer made and personalised to you liking ! The mats are fantastic quality and fit and look better than genuine ones .if you want quality it's worth waiting for dont you think?
Don't listen to the criticisms of Cyberspares !! They are very helpful .and if you do have a problem they will rectify them !!! Quality mats at good prices
The stitching is of good quality and it has transformed my alfa love them

Do not conduct business with this company. The staff answering the telephone are perfectly amicable however I believe that the owner has no knowledge of how to treat customers fairly and couldn't care less.

I ordered a set of Mercedes CLS car mats which although described as deluxe were anything but deluxe when they arrived after a delay.

The carpet was poor quality and the workmanship unacceptable as was the fact that the mats did not fit. When I called Cyberspares they asked me to confirm registration details for the car and claimed that they buy a genuine set of mats from Mercedes and simply make a template.

I therefore conclude that they can't do something as simple as making a copy!

I was told to return the product with a covering letter setting out my request for a refund of payment plus postage of around £13 that it had cost to send through the Post Office.

Although I have now been refunded for the car mats, I haven't received any letter of apology or refund of postage charge. I called Cyberspares to query this and was told that a message would be passed to business owner and that he would contact me. After a week without reply I have now decided to make every effort to discredit his company.

I was simply asking to be treated fairly however this company clearly cannot comprehend this action and will continue ripping off customers.

Firstly my car mats arrived 24 days later than the estimate (even though delivery was £6.99 parcelforce 24) I opened a claim on ebay and a week later a received a pityful reply claiming there was a problem with parcelforce - note no offer of postage refund. They said the item has been re-sent (although I was never given the option) When the item finally arrived the mats were nice, however did not fit my car as the product description claimed. I too have tried to call the numbers on the website but no answer, so I have had to file another claim just to try and return the item for a full refund. I would seriously recommend you stay away from this company.

After a week long waite I was totaly disgusted with the new mats Cyberspares.co.uk had sent me,I had been patiently and excitedly waited on" invoice num"CY001925" .I oredered a standard set of
Vauxhall Insignia mats with the SRI logo from Cyberspares,Instead recieved a plain set of black mats with a blue ribbon edge .exactly the same as the ones that I bought out of the local outdoor market for £14.99 except the CYBERspares mats costs were £38.99 and, I waited for a full week,I was extremely disapionted and I feel conned.No one will answer any of the numbers listed allowing me to air my grievance,which adds to the insult.as I had picked this company because it had landlines numbers which were a waste of time No I would certainly not recomend this company to anyone shopping for car mats.I eventually received an e mail expressing an apoligy but no form of discount,best they could offer was to post me a set of SRi logos and for myself to glue the logos onto the mats basically DIY the new mats which they were happy to charge me the service of £40 for I have had no joy in receiving these logos,They have conned me of £40 and hopefully after reading this post future buyers will stay well clear from CYBERSPARES.CO.UK
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