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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their excellent quality, sleek design, and robust build. Many appreciate the reliability and long-lasting performance of items like power banks and cases, noting their practicality for travel and daily use. The customer service also receives frequent commendation for being efficient, helpful, and providing excellent after-sales support. However, some people were dissatisfied with specific products, such as an Apple Watch case that cracked quickly and affected screen functionality. A few customers also expressed a desire for more variety and choices in the product range.

What people talk about most

Product

Reviewers mention positive feedback about product. Customers consistently praise the quality, reliability,... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the build quality and... See more

Customer service

Customers had positive experiences with customer service. Reviewers consistently highlight the excellent and... See more

Based on these reviews

Rated 5 out of 5 stars

Cygnett 10,000 mAh power bank I love this little beauty, with the USB C and 2 USB A outputs and the battery capacity indicator, oh as well as a cool little slot to attach a lanyard as well as a wa... See more

Rated 5 out of 5 stars

Online shopping experience was wonderful - quick efficient and had all the information I needed on the product I was after. I bought the Wireless Elite Audio Adapter. Awesome little adapter - I use t... See more

Rated 5 out of 5 stars

27K Laptop Power Bank (148W) with Case This power bank is an absolute must have for anyone who is looking for long lasting power whist travelling. A sleek design with massive capacity and fast char... See more

Rated 5 out of 5 stars

I always buy Cygnet products. I like the fact that you don’t have to go to a specialised technology shop. I usually buy from my local Big W. Cygnet brand offer a 5year guarantee on their usb cables. I... See more


Company details

  1. Mobile Phone Accessory Shop

Written by the company

Cygnett products are sold in over 200,000 retail outlets through 42 countries. The range includes over 100 digital accessory products, cables, chargers, cases and a full range of Power Banks. Based in Melbourne the business has a team of passionate design and quality driven experts who strive to ensure every Cygnett product is beautifully crafted, packaged and delivered to customers


Contact info

4.9

Excellent

TrustScore 5 out of 5

159 reviews

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Rated 5 out of 5 stars

Good customer service support

A had a great customer service support with Zach from Cygnett over a dispute with the confusions between back and forth email conversations regarding the buy one get one free power bank deal . Zach went above and beyond my expectations solving the dispute by offering free power bank as a good will to compensate the hassles I have been through . I am very impressed with his customer service . 👍👍🙂

12 December 2023
Unprompted review
Rated 5 out of 5 stars

Could power the space shuttle

“I basically just use a power bank to power all of my devices and headphones etc. My last one from Cygnett bought via Target lasted 5 years then died, I decided to go bigger this time as the number of my devices has increased. I'm so happy with this one I think it could power the space shuttle. Essentially I power my laptop phone 3 sets of headphones my grandsons ipad and a blue tooth speaker from one full charge of the Power Bank ”

22 November 2023
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

I have bought two 10K mAh for kids and 27K mAh for my laptop use. The product is amazing, and I am really happy with the purchase. I would highly recommend their products. The service is really good from the team and they respond promptly if you have any questions.

14 November 2023
Unprompted review
Rated 5 out of 5 stars

Do Buy it , Worth it

Bought one for myself and one for my cousin, way too good , as i was always struggling and have a fear about getting my lap shut because of the battery, now it solveddd!!

30 October 2023
Unprompted review
Rated 5 out of 5 stars

Great Shipping and Support

The shipping time was very quick and after sales support was great after I realized that I had gotten an Iphone 13 Pro cover by mistake when I actually needed a 13 Pro Max. The correct cover turned up very quickly :-)

6 October 2023
Unprompted review
Rated 4 out of 5 stars

Excellent follow up on discrepancy.

I ordered two cables online. Delivery was quick however only one cable was sent. I sent email requesting follow up and received immediate response with apology and replacement cable was being sent as the one that I ordered was out of stock. Cable sent in quick time. The cables are great and apparently the replacement is a newer and more expensive version of the one I ordered.

6 October 2023
Unprompted review
Rated 3 out of 5 stars

Wireless charging problem

The case doesn't take into account wireless charging like the cygnett case I had for my iPhone 14. It was excellent. This one for the iPhone 15 Pro Max I have to use the cable to charge.

11 October 2023
Unprompted review
Rated 1 out of 5 stars

No phone number to get in touch..AVOID

I just ordered something for my husband and noticed that the system didn't allow me to introduce the 20% discount on first purchase so I tried to contact them to fix that. But to my surprise, there is NO WAY to directly contact them. If I cancel the order after being processed, I need to pay for the return however I can't speak to anyone to sort out this. Never again buying from this company...AVOID THEM IF YOU CAN!!

12 December 2022
Unprompted review

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