So So. If you just order and the helmet fits, it's ok. But the return is a mess. Furthermore, be careful with the descriptions. I was unlucky and the smallest size of the helmet was 55cm instead of th... See more
Company replied
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See what reviewers are saying
I feel tricked, although my Danish is not proficient. I had the idea ordering a helmet when instead I have purchased the winter accessory for it... The product photo was certainly deceiving
Company replied
The helmet was cheaper than on any other website and it was delivered within 2 days. Strongly recommend
There is one thing that perplexed me. My helmet arrived with earstraps and an extra set of straps that neither I nor my husband (a Dane, so definitely not a novice to bike helmets) could figure out. T... See more
Company details
Written by the company
Ny cykelhjelm | Gratis fragt over 300 kr. | Ombyt gratis |180 dages fortrydelsesret | Hurtig levering | Pas på hovedet
Contact info
Marielundvej 30, 2730, Herlev, Denmark
- 91 95 92 29
- kontakt@cykelhjelm.dk
- cykelhjelm.dk
3.5
Average
4k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Superfin service og hurtig levering
17 December 2018
Unprompted review
Fin service...
2 August 2018
Unprompted review
Super service.
26 September 2017
Unprompted review
I ordered online and received my …
I ordered online and received my package two days later. Due to my own error, the helmet didn't fit me. I went to their store in Herlev where I was met by a friendly employee who helped me right away and processed my exchange quickly.
5 September 2017
Unprompted review
Super service
13 August 2017
Unprompted review
Fantastisk
Fantastisk hurtig ekspedition og hjelmen passer helt perfekt.
22 July 2017
Unprompted review
Hurtig ekspedition og levering
17 June 2017
Unprompted review
Super handel
29 May 2017
Unprompted review
I was tricked
I feel tricked, although my Danish is not proficient. I had the idea ordering a helmet when instead I have purchased the winter accessory for it... The product photo was certainly deceiving
16 September 2016
Unprompted review
Reply from Cykelhjelm.dk
Hej Dame
Vi skriver til dig på dansk, da du har handlet på en dansk hjemmeside. Det er ærgeligt at du har misforstået vores varebeskrivelse for den er ellers meget tydelig:
"Hold på varmen i den kolde tid
Du kan købe et vintersæt til Casco mini generations modellerne. Der er 2 størrelser: 44-50 cm og 50-55 cm. Vintersættet er originalt og passer kun til Casco mini generation.
BEMÆRK DETTE ER IKKE EN CYKELHJELM DU KØBER, MEN ØREVARMERE."
Den nederste linie beskriver meget tydeligt at der ikke er tale om en hjelm.
Hvis du ikke skal bruge ørevarmerne, så kan du returnere dem. Du kan købe en returlabel hos os til 50 kr. og du kan returnere i hele 365 dage fra du har modtaget varen.
Har du brug for hjælp i forhold til sprogproblemer så ring til vores kundeservice.
Mvh
Cykelhjelm.com teamet
Couldn´t be better
I ordered online and received my package the morning after :) could´t be happier with the service !:D
24 June 2015
Unprompted review
Reply from Cykelhjelm.dk
Hej M. Spence
Godt at høre, at du er tilfreds med det produkt du har bestilt hos os.
Hilsen Iris
Cykelhjelm.com
Nemt enkelt og alt som aftalt
Helt ok shop - info betaling levering - alt ok for en web-shop
12 August 2014
Unprompted review
Very good service
The delivery was fast and the order went smothly. I really do not have anything to complain! I love the helmet I ordered and hope that it will last for a long time :).
7 April 2014
Unprompted review
Super service
17 March 2014
Unprompted review
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