Went into Rockhampton store after seeing some potential rugs I liked on the website. The man in this store was very helpful and showed me lots of different options based on what I was looking at. Al... See more
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Review summary
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Reviews shaping this summary
My recent visit to Cyrus Rugs in Rockhampton was an absolute pleasure, and I can't recommend them highly enough. We were impressed by the huge and fantastic range of rugs on display. It was great to... See more
Company replied
Best experience service Lady name was Julie, only intended on buying one rug due to her knowledge I ended up buying 2 rugs .. ... Great customer service incredible lady.. Thank you 💐 I'll be back bec... See more
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After finding the right rugs on the website I visited the Rockhampton store to buy them. There was very limited stock and they had to be ordered in. Mark from Rockhampton was genuinely so helpful and... See more
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Company details
Written by the company
Cyrus Rugs is the largest independent rug retailer in Australia, first commencing business on the Gold Coast in 1988. Cyrus Rugs is a family owned company lead by Cyrus Mollaian, a man with a passion for rugs, who moved to Italy in 1978 and established a rug business that counted royalty amongst it's clientele. Cyrus's family still continues the operation there, with collaborative buying leading to economies of scale that not only reflect great savings, but also brings you the world's best ranges, styles and trends in modern carpets and rugs. With more than 32 years in business, Cyrus is a man that is known for his reputation and is well respected in both business circles and the wider community at large. Cyrus Rugs is a growing company that employs locals in each of it's 20 stores and works with numerous organisations to support the community. Stay tuned, we have more stores opening soon. https://www.cyrusrugs.com.au
Contact info
100 Spencer Rd, 4211, Nerang, Australia
- +61 07 5527 3899
- info@cyrusrugs.com.au
- cyrusrugs.com.au
4.1
Great
484 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 1 month
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Delivery
All went well up until but the delivery process.
No communication until I made contact approx 10 days later for an update.
2 June 2025
Reply from Cyrus Rugs Australia
Dear Heather,
We greatly appreciate your patience! Thank you choosing Cyrus Rugs and we take your feedback on board for next time.
Kind Regards,
Cyrus Rugs Team
I had such a lovely experience at Cyrus…
I had such a lovely experience at Cyrus Rugs in Bundaberg, thanks to the wonderful Kaylah. I walked in without a clear idea of what I wanted—just hoping something would "jump out" at me—and Kaylah greeted me warmly and gave me the space to browse at my own pace.
When I started to feel a bit overwhelmed by the many beautiful choices, she gently stepped in and helped me narrow things down by focusing just on the rug sizes I needed. Her approach was kind, professional, and never pushy. I really appreciated the balance she struck—being available and helpful without ever making me feel rushed or pressured.
Kaylah made the whole process feel relaxed and enjoyable, and I left feeling confident and happy with my options. She’s a real asset to the store and a perfect example of what great customer service should be.
Thank you, Kaylah!
25 June 2025
Unprompted review
Reply from Cyrus Rugs Australia
Hi Gillian!
We are loving the positivity in your review and how excited you are to share your experience with Cyrus Rugs in Bundaberg! Kudos to Kaylah for her stellar customer service and thank you for kind words, you're welcome back anytime!
Best Wishes,
Cyrus Rugs :)
I ordered a large rug from the website…
I ordered a large rug from the website and when it came it was a totally different colour. Not just slightly....totally different. Unfortunately cyrus do not give a refund..just a credit. I think in a case like this a refund would be appropriate as it was not just a change of mind...it was pretty much a false colour on the website. Therefore I had to have a credit. They need to review that policy.
25 May 2025
Reply from Cyrus Rugs Australia
Dear Alison,
We hear your feedback and appreciate the time you took to leave a review. It's true that every company has different policies when it comes to returns. Although we are sorry that the purchase didn't work out how you hoped and you were disappointed in the policy, we are thankful for your honest acknowledgement that credit notes are outlined in our policy.
Since colour perspective can differ between individuals and viewing devices you might find it preferable to visit our Toowoomba store in person sometime. We welcome you!
Kind Regards,
Cyrus Rugs Team
Well done Thomas
Thomas at the Maroochydore Store gave us excellent and knowledgeable service. He negotiated a sale price for two rugs with which we are very pleased. Many thanks Thomas.
13 June 2025
Unprompted review
Reply from Cyrus Rugs Australia
Happy to hear of your pleasant purchase with Thomas' assistance, please do visit our stores again anytime. Thank you!
Poor service
I purchased two inexpensive rugs in March from the Townsville store. I was told at the time to keep my docket if I want to exchange them. I was told nothing about a timeline for exchanges. Today I tried to exchange these rugs with the intention of paying more. I was told that I could not exchange as I only had 7days for an exchange. Considering this was a very small original purchase of $30 and that I was willing to replace with a purchase of $120 I consider it makes very poor business sense. As a result I will NEVER shop at Cyrus rugs again and inform as many people as possible to do the same.
10 June 2025
Unprompted review
Reply from Cyrus Rugs Australia
Hello Leo,
As you noted in your review you have had these rugs for several months, then tried to exchange them. This is an abnormal consumer expectation, stock in your possession being used for months cannot be resold by our company as new. Please be assured that it is entirely reasonable for a company to abide by their stated exchange policy. Every company has a timeframe for exchanges, and the docket you were issued clearly outlines "We'll exchange within 7 days (excludes products sold in As Is Condition)"
Reply from Cyrus Rugs Australia
Thank you so much Rita! We are happy you enjoyed your experience with Cyrus Rugs.
Kate at the Tweed Heads store was EXCELLENT
Kate at the Tweed Heads store provided exemplary customer service. She was friendly, knowledgeable and helpful. There was a full range of rugs and sizes to choose from and well priced as well. The rug we chose together was great quality and with a luxurious feel. The recipient was very pleased with their gift.
29 May 2025
Unprompted review
Reply from Cyrus Rugs Australia
Fantastic news Kim! Kate is one of our newer team members but she's proving to be an asset already, thank you for your kind words.
Great help from Katie tweed store
Great help from Katie . Rug trial is Great way to get what you want and like
Thank you Katie for suggesting this option
29 May 2025
Unprompted review
Reply from Cyrus Rugs Australia
Thank you Sue, yes where possible the rug home trial is very handy for many of our customers. We are glad you were able to find what you wanted!
Reply from Cyrus Rugs Australia
Thank you Loretta, we hope to serve you again soon!
Beautiful soft rug.
28 April 2025
Reply from Cyrus Rugs Australia
Lovely Janice, so glad you're enjoying the purchase.
Old school customer service…
There’s nothing like great customer service. It’s refreshing to walk into a store where the staff know their product and what would look good in your home. We were very happy with the help we received in choosing the rug for our difficult space. The rug is beautifully made and we couldn’t be happier.
3 May 2025
Unprompted review
Initial rug changed very easily.
18 April 2025
Great selection of rugs at a…
Great selection of rugs at a competitive price. Online purchase made easy.
18 March 2025
Reply from Cyrus Rugs Australia
Thank you for your complimentary review Peter, we hope you enjoy your new purchase!
Kind Regards,
Cyrus Rugs Team
The jute rug is beautiful and looks…
The jute rug is beautiful and looks great in its designat area.
Arrived in a timely manner and was very well packaged.
14 March 2025
Reply from Cyrus Rugs Australia
It sounds like you made a beautiful choice Nicole, happy to have made it a pleasant purchasing experience!
Kind Regards,
Cyrus Rugs Team
Reply from Cyrus Rugs Australia
Thank you Darren for your kind words, we are very happy to hear you're enjoying your new purchase!
Kind Regards,
Cyrus Rugs Team
You've got to find a way to deliver…
You've got to find a way to deliver your rugs so that don't exhibit a semi permanent curl.
23 March 2025
Reply from Cyrus Rugs Australia
Hello Tom, many thanks for your two purchases with Cyrus Rugs! We missed your earlier review but have seen this one now, apologies for the late response. Freight companies will only accept our rugs in a length/roll so 'our hands are tied' with regards transport.
I've checked the type of rugs you bought and have a few suggestions (the curls you describe should only be temporary) Perhaps you have already tried, but the simplest method is to roll the rug up tight in the opposite direction for a few days even a week. You can also leave it in the sun (for a few hours) while rolled to soften the fibers.
I notice you have bought from flatweave collections, these are indoor/outdoor rugs -- this means they are water tolerant if you would like to try dampening them and then putting them in the sun for a few hours this is another method you can try.
Please reach out if you need any further help: info@cyrusrugs.com.au
Kind Regards,
Cyrus Rugs Team
Amazing Store
The Nerang Store staff friendly and very helpful. Tiana’s customer service was amazing. The warehouse lads also stepped in when asked. Nothing was a problem. Tiana listened to what we were after and showed us the perfect rug for our home. Very happy. Thank You.
7 April 2025
Unprompted review
Reply from Cyrus Rugs Australia
Many thanks Linda for your great review of our team's customer service. We hope you're enjoying the new rug! The warehouse store can be overwhelmingly large but Tiana and the lads are ready to help sift through the rugs to find just the right one. Looking forward to your return in the future!
Kind Regards,
Cyrus Rugs Team
Great customer service
Great customer service that addressed my concern and cut through red tape.
Rug was delivered in a timely fashion and in excellent condition.
12 March 2025
Reply from Cyrus Rugs Australia
Dear Gayle,
We appreciate your review and the time you took to thank our team. We are looking forward to serving you again!
Kind Regards,
Cyrus Rugs Team
Mackay - Esme, super helpful
Esme at the Mackay Location was so helpful with purchasing not 1 but 3 rugs! We went to pick them up the very next morning. Thank you Emse, we already love our new rigs and cannot wait to lay them in our home.
15 March 2025
Unprompted review
Reply from Cyrus Rugs Australia
Thank you Safire for purchasing with our Mackay store, we're so happy you enjoyed your shopping experience. Enjoy the new rugs until next time!
Kind Regards,
Cyrus Rugs
Really nice shag rugs!!!
My shag rug is awesome quality and arrived in a reasonable time 👍
8 February 2025
Reply from Cyrus Rugs Australia
Thank you Isaac for your kind review! Shaggy rugs are such a nice feel underfoot aren't they? Enjoy :)
Kind Regards,
Cyrus Rugs Team
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