CysterWigs Reviews 443

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I am shocked by how unprofessional the owner is. The whole company is this way. They change policies after you have already ordered under the old policy, the owner, Heather, posts such silly and... See more

Company replied

Rated 1 out of 5 stars

All info, address emails & ph # all incorrect, no way to reach this company. Sent wrong wig, attempted to notify their "customer service" via email &/or phone ALL info was wrong. Buyer beware.... See more

Rated 3 out of 5 stars

I had to make a purchase because I had a credit from a previous purchase. I don't like to shop at places that offer only credit and charge a high return fee but I obviously wasn't paying attention and... See more

Rated 5 out of 5 stars

I've had my eye on the Raquel Flirt Alert wig for awhile now. After watching Heather's video and reading reviews I ordered it when it went on sale. I couldn't be happier. The color (shaded cappuccin... See more

Company replied

Company details

  1. Wig shop

Information provided by various external sources

CysterWigs - Wigs for women. Specializing in wigs for women with Polycystic Ovary Syndrome (PCOS). We are also huge supporters of the LGBT community.


Contact info

2.1

Poor

TrustScore 2 out of 5

443 reviews

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Rated 5 out of 5 stars

Great experience...exceeded…

Great experience...exceeded expectations!
Kudos to Stephanie Cheeks in customer service for her quick and courteous assistance. Love the site, the videos and the attention to detail. Heather feels like part of my family ( though I am a dog person and she prefers cats😊)!

7 July 2019
Unprompted review
Rated 5 out of 5 stars

No one does it better

I have been buying products from CysterWigs for about three years now and have had a great experience just about every time.

No one beats their prices and the staff are friendly and immediately responsive. Heather's reviews, and those of the others who review for her site, are exceptional. She explains each wig thoroughly and has a separate channel where she explains every single color the wigs come in. These reviews include the strengths and weaknesses of each style so we can judge for ourselves before investing in them.

With few exceptions, I buy all my accessory hair from CysterWigs and am never sorry.

6 July 2019
Unprompted review
Rated 5 out of 5 stars

Excellent product and service 👍🏼

This was my first order from Cysterwigs and my first time buying a wig online. I ordered Ellen Wille Point in the color Hot Flame Mix. The video wig reviews on the site are extremely helpful. Ordering was easy and the product arrived carefully wrapped. The wig is beautiful. I will definitely be ordering from Cysterwigs again.

6 July 2019
Unprompted review
Rated 5 out of 5 stars

Love this company and their wigs

Love this company and their wigs! Customer service is great and the owner, Heather, has wonderful educational videos and wig reviews. She also has contests to win wigs! Love my Larrissa and Carlotta wigs by Cysterwigs that I just bought!

5 July 2019
Unprompted review
Rated 5 out of 5 stars

Love them♡♡♡!

Love them♡♡♡!! You can tell how much they care about their customers with the special touch on your order*** cute tissue wrapped around your wig box and including a handwritten personal note card. Keep it up CysterWig!!

4 July 2019
Unprompted review
Rated 5 out of 5 stars

The customer service was awesome when I…

The customer service was awesome when I couldn't locate a delivery, they went above and beyond to help me locate it and figure out what was going on. Heather has an amazing customer support team. Plus, every time I have had a question about a product, they always answered immediately, or if there was a back-ordered product, they give me options for choosing what would make me most happy.

4 July 2019
Unprompted review
Rated 5 out of 5 stars

THE BEST OF THE BEST

I have been wearing wigs for about 10 years. I live in a small town that doesn't have a wig store, and I have alopecia so I HAVE to wear one. I've bought wigs from several different companies on the internet and CysterWigs is the best. I have bought from a couple of sites that I thought were pretty good. They had a good products. good advice, and good customer service. Then I saw Heather on a video on YouTube. I was impressed with her knowledge and how she presented the wigs. So, I bought a wig from her, a name brand I could have gotten from many different sites, except there was a good sale going on at the time and I saved some money. I have found CysterWigs to be very reputable, customer service is exceptional, I love Heather's videos, and she has great sales and loyality points just for logging in! I have had to return a couple of wigs. No problems at all. I am happy to be a customer and will continue to be. Thanks to Heather and staff!

30 June 2019
Unprompted review
Rated 5 out of 5 stars

Loaded with Information

The website is brimming with helpful information and their customer service team is always willing to assist, no matter the question. It's nice to know you have help a click away while you're navigating this alternative hair journey!

30 June 2019
Unprompted review
Rated 5 out of 5 stars

Raquel Welch "Straight Up With A Twist" is THE hair!

I have always wanted to have a beautiful mid-length bob in an ash blonde with highlights, and Straight Up With A Twist in Shaded Biscuit is the one I have always dreamed of! After watching many video reviews, I finally decided on this one and I am so glad that I did. My only wish was that she was in regular synthetic hair, instead of heat defiant, but she is so beautiful I am willing to overlook that. The lace front is impeccable, with the highlights going down to the lace which makes for a nearly impossible detection that she is a wig. Cysterwigs has come through again. Thank you Heather and staff for another great purchase!

30 June 2019
Unprompted review
Rated 5 out of 5 stars

Love them

Love them! First source for great information and products, and the company stands for what I believe in. On top of all that, great customer service!

30 June 2019
Unprompted review
Rated 5 out of 5 stars

Cysters doing it for themselves

Love the video reviews and the website, especially the details about each item and whether it has permatease. The customer service is also excellent. As advertised, Cysterwigs is a little goofy and very real in the best way possible. Heather rocks!

29 June 2019
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

I emailed CysterWigs about needing to make a return due to color. Stephanie Cheeks emailed me back very quickly and answered all my questions. She gave me other color choice options and I really appreciated her advice. I was able to return the wig and I will be purchasing another wig in a different color. Thanks for the great customer service CysterWigs.

28 June 2019
Unprompted review

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