Overall I was very happy with the mirror I ordered and it fills the space perfectly. The delivery was very good and ahead of schedule. The only reason it’s not five stars is that there is a slig... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good quality furniture at a very reasonable price. However it was quite tricky and time consuming to put together. We also thought the drawers and bedside tables were on the low side so we bought... See more
The experience of using Daals has been excellent. Renz (customer services) quickly turned around the change in delivery (to express) and Ian and Mikey have just delivered first thing this morning… jus... See more
Daals furniture is always of such good quality and the designs can be both modern and retro, fitting into all types of decor. My wife and I have bought several items over the last couple of years. Wha... See more
Company details
- #307 of 400 best companies in Home Furniture Shop
- #43 of 62 best companies in Office Furniture Shop
- #54 of 78 best companies in Outdoor furniture shop
Written by the company
Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!
Contact info
17 Bayton Road, CV7 9EJ, Exhall, United Kingdom
- 02477180023
- customerservice@daals.co.uk
- daals.co.uk
4.3
Excellent
57k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great friendly and fast delivery 👌…
Great friendly and fast delivery 👌 William and Matt were super helpful 👍
26 May 2026
Unprompted review
Garry and Charlie were Efficient and…
Garry and Charlie were Efficient and friendly
26 May 2026
Unprompted review
Ordering my Garden set was easy to do
Ordering my Garden set was easy to do. The delivery was on time. I absolutely love my garden set. It is excellent value for money
11 May 2026
The service from start to finish…
The service from start to finish (ordering, phone confirmation and delivery) was awesome, and as for the product our two armchairs omg - absolutely gorgeous!
Thank you to the office staff who combined our order and sent it all out together, we really appreciate your speed, efficiency and support!
4 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
SHOCKINGLY BAD CUSTOMER SERVICE WILL NEVER USE AGAIN!
Order 708495
I am FUMING angry. I've spent days on emails with terrible customer associates. After receiving item with small damages. I had ready paid a handy man and booked him to assemble it that day as I'm disabled. It was assembled. Had some visible damage and two very small missing parts.
I had Lene on 21st offer me a 15% refund which I have accepted THREE times and have yet to have that refund actioned! And now a completely different associate has taken over the conversations and us asking me to keep the box incase they ask me to return the item!
I am only awaiting the 15% refund and the little stickers that cover the visible screws
This is disgraceful. Empty promises of a resolution, never actioned. Non stop asking me to confirm I am happy for them to proceed!
Just do what you promised me or I will get trading standards involved.
This has put me off ever shopping with daals again.
25 May 2026
Unprompted review
Reply from daals
Hi,
We’re very sorry to hear about your experience and completely understand your frustration regarding the delays and conflicting communication you have received. We sincerely apologise for the inconvenience and stress this situation has caused, particularly given the additional arrangements you had to make for assembly.
We appreciate that you had already accepted the 15% partial refund previously offered and understand your disappointment that this has not yet been actioned. We also apologise for the confusion caused by multiple agents handling your case and requesting further information after a resolution had already been discussed.
Please be assured that your concerns have been noted, and your case will be reviewed with the relevant team to ensure the agreed resolution and replacement screw covers are progressed accordingly.
We’re truly sorry that this experience has left you feeling this way, as this is not the level of service we aim to provide. Your feedback regarding communication consistency and case handling will also be shared internally for further review and improvement.
Again, we sincerely apologise for the frustration and inconvenience caused.
Kind regards,
Mike
The garden seating set was beautiful…
The garden seating set was beautiful and well made. Received lots of positive feedback from guests. The delivery guys were helpful, polite and efficient.
20 May 2026
Unprompted review
Mike and Ryan!
Mike and Ryan were really friendly, helpful and down to earth. Both asked at first and then checked to make sure we were happy with where they’d placed the boxes, and it was the hottest day of the year too! Thanks again
25 May 2026
Unprompted review
The delivery was all mix up
The delivery was all mix up, the date was set then it changed twice with very little notice. Then the wrong hinges were sent and two over 10 emails and over a week to get the right ones. Very slow process. The wardrobe itself is ok but would not shop wiyj them again
21 May 2026
Unprompted review
Reply from daals
Hi,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with your delivery and the delays in resolving the incorrect hinges supplied with your wardrobe. We completely understand how frustrating this must have been, especially after multiple delivery changes and extended communication to obtain the correct parts.
We appreciate your patience throughout this process and sincerely apologise that the experience did not meet your expectations. Your feedback regarding delivery communication, replacement part handling, and response times will be shared with the relevant teams for further review and improvement.
While we’re pleased to hear that you are happy with the wardrobe itself, we’re sorry that the overall experience has left you feeling unable to shop with us again.
Kind regards,
Mike
Disappointed with missing fittings
I ordered a large amount of garden furniture, worth thousands of pounds. Unfortunately, the dining table arrived without the fixtures/fittings needed to assemble it, so it currently can’t be used.
Customer service have acknowledged the issue after I called and then sent the photos requested, and said the missing parts will be sent within the next 3 business days, but I do feel this should have been handled with more urgency given the value of the order and the inconvenience caused. The dining table was the key item we needed, and the parts are currently taking up space inside our home.
I appreciate that they are sending the missing parts, but I would have expected a quicker resolution or a goodwill gesture. It has taken the shine off the order and made me hesitant to buy from them again.
25 May 2026
Unprompted review
Reply from daals
Hi Emma,
Thank you for taking the time to share your experience. We sincerely apologise for the inconvenience caused by the missing fixtures and fittings for your dining table. This is certainly not the kind of experience we aim to deliver, especially for an order of this value.
As soon as our Customer Service team received your report and the requested photos, the necessary arrangements and preparations were immediately carried out to resolve the issue as quickly as possible. We advise that replacement parts may take up to 3 working days, as this timeframe includes both the preparation of the replacement parts and the delivery process itself.
We are pleased to inform you that the replacement parts have now been booked for delivery via DHL. Please wait for the tracking details, which will be sent to you through the same email correspondence we have been using.
We completely understand your disappointment, particularly as the dining table was a key part of your order and is currently unusable. Your feedback is truly appreciated and has been shared internally as we continue working to improve both our products and aftercare service.
Thank you again for your patience and understanding, and please accept our sincere apologies once again for the inconvenience caused.
Best regards,
Mike
Weird delivery experience
Delivery was rearranged twice by the firm without explanation, meaning a more than 2 week delay on delivery.
140kg worth of furniture left at the bottom of 2 flights of stairs. I'm not sure how most people deal with that. Also, head delivery guy was leaving all the carrying to the other guy - one of the boxes was 60kg and he was lifiting it alone.
25 May 2026
Unprompted review
Reply from daals
Hello Hal,
Thank you for taking the time to leave us a review.
I am sorry to hear about your experience with your order.
Can you contact us directly with your order number as we have been unable to find your order details from just your name.
You can contact us via the following options:
Telephone - 02477180023
Email - customerservice@daals.co.uk
Livechat - which can be found on our site
Look forward to hearing from you.
Many thanks,
Mike
Arrived on time as stated.
I received confirmation of the delivery date and was informed I would receive a 3 hour slot on the day. I woke up on the day and had a message to say delivery would be between 7am and 10am. The link on the tracker was accurate as it was live and I could see the delivery would be at 8.45am. It arrived at that time. The boxed chair was placed in my hallway. The driver was pleasant and polite. He also took a photo of the box, which was damaged, fortunately, once unpacked, the chair was not damaged.
I am pleased with my purchase.
25 May 2026
Unprompted review
Great service
Great service. Delivery driver was very helpful and polite
25 May 2026
Unprompted review
Good quality rug, confusing delivery process
Lovely rug and really happy with the quality now it has arrived. The delivery process was a bit confusing, as I received dispatch confirmations and live tracking updates before being told the item could not be located in the warehouse. Customer service was polite throughout though, and delivery was eventually rearranged successfully.
25 May 2026
Unprompted review
Reply from daals
Hi Jason,
Thank you for taking the time to share your feedback and experience with us. We’re delighted to hear that you’re happy with the quality of your rug now that it has arrived.
That said, we’re very sorry for the confusion surrounding the delivery process. The mix-up with the dispatch updates and warehouse communication is certainly not the level of service we aim to provide, and we completely understand how frustrating this must have been.
We truly appreciate your patience and understanding throughout, and we’re pleased our team was able to rearrange the delivery successfully in the end. Please rest assured that we are taking your feedback on board to help improve our processes moving forward.
We sincerely hope this experience will not tarnish our relationship with you, and we look forward to serving you again in the future.
Warm thanks,
Mike
Good for the money you pay
Ordered twice from Daals, first time ,no 3 hours timeframe in advance, luckily I was still home. Second time went smoothly. Little imperfections on the furniture, but overall, good, not a matter of returning it. The colour of the furniture is the same as advertised, that is a big deal, not too many companies advertise the reality of what you buy.
11 May 2026
Excellent delivery from Daal.
The Daal delivery was excellent and bang on time. The delivery team Neil and Chinadu were a pleasure to meet and a credit to the company.
25 May 2026
Unprompted review
Daal delivery
Ordered from Daals and the delivery drivers were so rude. They refused to bring it to my door because I don’t have a lift which is understandable but the man was sarcastic and making silly comments about throwing the parcel over the landing or asking me to get ‘my man’ to help me. I was stressed about carrying the bed up the stairs alone as it is and these remarks didn’t help.
25 May 2026
Unprompted review
Reply from daals
Hello,
Thank you for taking the time to leave us a review.
I am sorry to hear that you are not happy with your order.
Can you contact us directly with your order number as we have been unable to find your order details from just your name.
You can contact us via the following options:
Telephone - 02477180023
Email - customerservice@daals.co.uk
Livechat - which can be found on our site
Look forward to hearing from you.
Many thanks,
Darren
Delivered but damaged and also table…
Delivered but damaged and also table was twisted so couldn't be screwed together.
25 May 2026
Unprompted review
Reply from daals
Hi Asa,
Thank you for bringing this to our attention, and please accept our apologies for the issues experienced with your order.
I can see that our Customer Service team is currently handling this case for you. We do have multiple resolution options available and are currently gathering the necessary information to determine which solution would best suit your situation.
Once the review has been completed, the team will be back in touch with the next steps.
Kind regards,
Darren
Great experience and quick delivery
Great experience and quick delivery. Mike and Ryan delivered our package and were both great!
25 May 2026
Unprompted review
Great delivery
Delivered earlier than expected. Great couple of lads Mike and Ryan arrived on time. They were pleasant, polite and helpful. Thank you 🙏
25 May 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.