When one of the Rollos didn't work properly, I wrote customer service and later received instructions on how to reset the Rollo and it works correctly now.
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See what reviewers are saying
First it fits the window perfectly, second the instruction how to install was clear and supports multi languages. Third installation was very easy but ideally achieved with additional pair of hands fo... See more
It fits perfectly to the Dachfenster from Rollo, with a matching white colour and seems to be well built quality, time will tell if the roll up/down mechanism is durable. Installation wise is also v... See more
I ordered blinds that were to replace my Velux - Super service, quick delivery, and product is excellent! Easy to install and perfect ! Very pleased with my purchase. Friendly and competent customer c... See more
Company details
Contact info
Am Handwerkshof 21, 47269, Duisburg, Germany
- 0203 8048108
- kundenservice@dachfenster-rollo.de
- dachfenster-rollo.de
4.6
Excellent
21k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 2% of negative reviews
Typically replies within 24 hours
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Great experience
really fast delivery after my order and extremely great customer service when I had issue with delivery company mistake
30 March 2024
Top Kundendienst
7 December 2023
Everything went smoothly
Everything went smoothly. Easy to order and product fit perfectly in the window.
4 November 2023
Super Plissees!
2 August 2023
The Roller has very gut quality
The Roller has very gut quality. It si very easy to install and different levels of shading.
2 August 2023
Hat alles super funktioniert 👍👍
2 August 2023
The Product arrived with high damages…
The Product arrived with high damages on the cover part. I believe during the transportation it was dropped or pressed by other products several times.
The box was broken in one side, and the rollo was even scratched in the sides..
17 May 2023
No delivery
No delivery as of it. It has been one week as the package is sitting somewhere.
Editing (as I cannot answer the seller's feedback).
I am not sure you know exactly which order is mine.
As you can see below, there was no delivery tentative. I contacted you via e-mail at kundenservice dachfenster-rollo.de .
I will update the rating if the situation is properly clarifyed via e-mail.
Datum Uhrzeit DPD Paketzentrum Paketstatus+
01.06.2023 02:23 Uhr Veenendaal (NL)
Paket unterwegs.
(Retoure an Versender)
24.05.2023 06:51 Uhr Duisburg (DE)
Im Paketzustellzentrum.
23.05.2023 19:26 Uhr Oirschot (NL)
Paket unterwegs.
23.05.2023 12:08 Uhr DPD Datenzentrum ...
Auftragsdaten übermittelt
Editing: 06.06.2023
Please forward me these e-mails you mentioned. I never received any reply from the e-mail I sent to customer support, neither received any other tracking for a new delivery.
24 May 2023
Reply from Dachfenster Rollo
Hi ,
thanks for the feedback,
as you should have seen, the parcel was tried to be delivered just today, but DPD had a wrong adress , so they state. We also informed you via Mail about this.
So we would be glad if you redo the feedback into a proper one, your order is made a few days ago and even though there is an error, it is still in time. Besides that, a feedback totally based on a little delivery issue, is not reliable at all.
Edit: Oh we know your exact order, and we also just informed you today, that we will send you a new parcel, as the first one returned due to an error.
Rollo war in 10 Minuten montiert,alles…
Rollo war in 10 Minuten montiert,alles passt super.
9 May 2023
Absolut perfekte Kombination aus…
Absolut perfekte Kombination aus Service und Problemlösungen!
Klasse.
13 February 2023
No response to my mails
29 January 2023
Reply from Dachfenster Rollo
Good day,
Thank you very much for your review.
We have already sent you the return label 3 times by mail, please contact us by phone and give us an alternative mail address through.
With kind regards,
Ihr Dachfenster-Rollo Team
Super service and great quality
I ordered blinds that were to replace my Velux - Super service, quick delivery, and product is excellent! Easy to install and perfect ! Very pleased with my purchase. Friendly and competent customer care service, 5 stars to all!
9 December 2022
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