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Review summary

Created with AI, based on recent reviews

Considering 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendliness, and professional approach, making the storage process easy and stress-free. People frequently highlight the excellent service received from start to finish, noting the efficiency and support provided. Consumers also appreciate the well-maintained, secure, and clean facilities, with many mentioning the units kept their belongings in perfect condition. The website is often described as easy to use, and the overall quality of the service is highly regarded.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for being... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the helpfulness and... See more

Facilities

Clients share positive opinions on facilities, often highlighting their cleanliness, tidiness, and... See more

Website

People report positive experiences with the website. Customers consistently describe the site as secure,... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the excellent quality of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is the second unit I’ve rented at Dainton’s. The location is very convenient and the quality of units is excellent. Lee John the manager provides outstanding personal support and nothing is too... See more

Company replied

Rated 5 out of 5 stars

5 ⭐️⭐️⭐️⭐️⭐️ is no where near enough to emphasise how much excellent this company is. Both Chris’s are professional, knowledgeable, supportive bit above all are so friendly it makes the whole storag... See more

Company replied

Rated 5 out of 5 stars

What a pleasure it’s been to have used Dainton storage. We had our items stored for nearly 2 years. Smart facility. Friendly, welcoming staff. Caroline has been really helpful and understanding... See more

Company replied

Rated 5 out of 5 stars

Ideal for access. Clean, dry and safe facilities for storage of almost anything! I appreciated the height within the indoor unit I used for over two years, as had no concerns as to if anything would f... See more

Company replied


Company details

  1. Self storage facility
  2. Vehicle Storage Facility
  3. Portable building manufacturer
  4. Caravan Storage Facility
  5. Storage facility

Written by the company

Need more space? We provide a wide range of storage options and offer modular buildings for workspace solutions, serving both personal and business needs. With depots across the South West of England and South Wales, we stand out with helpful staff and services tailored to each customer. As a family-run business since 1975, we pride ourselves on exceptional customer service, making us one of the largest self-storage providers with over 5,000 customers. Whether you're moving, downsizing, or need flexible space for your business, we’ve got a solution that fits your budget and needs. From secure external units and internal lock-ups to vehicle storage, our convenient locations and dedicated team ensure a hassle-free experience. Our Portable Building Services also offer high-quality modular cabins, providing adaptable space for your growing business.


Contact info

4.9

Excellent

TrustScore 5 out of 5

284 reviews

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Rated 5 out of 5 stars

I can’t rate Dainton Barnstable highly…

I can’t rate Dainton Barnstable highly enough.

Everyone has been so kind, friendly and helpful.

On moving my stuff in, they looked after myself and my dad and went above and beyond to make sure the movers got my belongings in safely and swiftly. They accommodated for everything I needed and I’ve heard nothing but positive things from everyone involved about how good they were!

Every time I went in to ask questions, they were always happy to help and always seemed chirpy!

Thank you - you really made my moving experience so much easier.

13 September 2024
Unprompted review
Rated 5 out of 5 stars

I’ve had a storage unit for years with…

I’ve had a storage unit for years with this company and I must say, everything is spotlessly clean and tidy and the staff are extremely helpful and friendly….. it’s a 10/10 for me.
Tim from the Torquay branch is an absolute gentleman, and so easy to deal with.
I Highly recommend them if you want a high security well looked after storage unit in the Torquay area, with great customer service.
Thanks guys, it’s been a pleasure!

12 September 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and well maintained and managed

I've been using the Newport storage in Maesglas for 2 years now. The main recommendation I want to make is the service and support I have received from Paul the manager. I often need access when on my own (I have restricted use of one of my arms) and Paul is always more than happy to help me both with opening and closing my unit, no matter how busy he is! He always asks if can help further and offers advice about the best way to store my furniture and boxes.
The unit is easy to get access to, and I can go there whenever without giving notice. The area around the unit and throughout the site as far as I can see, is well kept, clean and tidy. I would be happy to recommend to anyone.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Moving house

I would highly recommend dainton storage at paignton.
Ian and Paul are friendly helpful and were always on hand.
From start to finish I didn't have any problems
Thank you

20 August 2024
Unprompted review
Rated 5 out of 5 stars

We have been using Dainton storage in…

We have been using Dainton storage in Plymouth for quite some time and have been very happy with everything about the service. Caroline in the office has been more than helpful and made it a pleasure to visit the unit when required. We have no problems recommending them to anyone

22 August 2024
Unprompted review
Rated 5 out of 5 stars

5 stars in all respects

Absolutely fantastic dealing with paul from start to finish. Very clean site, with great access for larger vehicles as well. Stored a kitchen for 4 months. You only pay for the days you use after the initial 1 month minimum hire. Massive thumbs up and thanks from us 😀

19 August 2024
Unprompted review
Rated 5 out of 5 stars

When seaching for storage in the…

When seaching for storage in the Llanelli / Swansea area, I found Dainton price to be the cheapest. On visiting the Swansea dept, Chris the Mgr and the other Chris were always polite, friendly and helpful. The site was always clean and tidy Steve

15 August 2024
Unprompted review
Rated 5 out of 5 stars

Dainton Storage, Paignton. Ian was extremely helpful from my first…

Ian was extremely helpful from my first phone call to handing in my keys. As there was no storage available at the time he put me on the waiting list and phoned immediately one came available. Everything went smoothly and Ian was always friendly and went out of his way to help me each time I went to the store. I would highly recommend Dainton storage in Paignton. Thank you.

10 August 2024
Unprompted review
Rated 5 out of 5 stars

Great Service

Great communication throughout the process and reasonably priced. Units are in good condition - no issues over the 7 months I made use of them. Would highly recommend Daintons

22 July 2024
Unprompted review
Rated 1 out of 5 stars

Unsafe

Unsafe! Dainton trapped us and another customer on their site with no means of escape. The gate closes automatically at 4pm, and they don't bother to ensure the site is secure before locking up for the night. Dainton's lack of duty of care towards their customers is shocking.

Emergency contact numbers also go unanswered, only compounding the distress. What if there is a medical emergency or fire? They blame the customer, citing T's &C's signed years ago, and suggest you should get a fob for access after hours. This is of little consolation when you are stuck in there.

A real blame culture from both Paul the owner and Stan the manager, who should both consider taking a course in customer service, as telling a very distressed customer who is in a panic that they are "irate" or threatening that they should rather be calling the police on us for being onsite after hours is outrageous. Especially when they are the ones who have locked you in.

Think carefully before you entrust your possessions with this company.

21 July 2024
Unprompted review
Rated 5 out of 5 stars

Dainton self storage is fantastic

I would highly recommend Dainton self storage in Torquay
I rented a storage unit which suited my needs perfectly. Dainton was the only storage provider who can rent units instantly, were competitively priced and had a variety of storage unit sizes.
The entire site is secure and you are given you unique access code for out of hours access. The site was immaculate always
given the excellent security on site I was relieved that my unit and its contents were safe and secure
The staff were always respectful, polite and very helpful. They go the extra mile to help you.
contract terms are excellent.
If I ever need storage again they are my first choice
Thank you Dainton for a wonderful experience

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Daintons storage Barnstaple


Excellent ‘one stop’ storage facility.
The location & access to the units are convenient & easy. Well laid out, and thought out, clean, dry & well maintained.
Great variety of storage options & packaging supplies.
Fairly priced.
However what really makes this a ‘stand out’ business, is the staff, polite and positive, with a very helpful ‘can do’ attitude.
Particularly Lee, who could not have done more to accommodate an urgent requirement at short notice for a storage option. He is an absolute asset to the company, and hopefully they are aware of this.
Thank you Lee for your kind assistance.

27 June 2024
Unprompted review

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