Dairy Queen Reviews 

187
•
TrustScore 2 out of 5

2.0

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about receiving tiny portions, cold food, and poor quality meals that completely failed to match their expectations. People also mentioned encountering rude staff members, long waiting times, and extremely slow service at the drive-through windows across multiple visits. Though some customers experienced serious issues, some reviewers were happy with the delicious ice cream options available at various stores. Visitors additionally noted that certain locations offered wonderful desserts and exceptionally sweet employees who made their overall visits pleasant and enjoyable.

What people talk about most

Product

Clients share ambiguous opinions on product, noting that while items like ice cream and burgers offer initial... See more

Quality

Customers had negative experiences with quality, expressing strong disappointment over unappealing tastes,... See more

Service

Reviewers highlight negative aspects of service, expressing deep dissatisfaction with extremely slow wait... See more

Location

Customers consistently note ambiguous experiences with location, expressing profound disappointment over... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I ordered a small sundae and was surprised to receive a portion about the size of a baby food jar. A flat beverage lid could have been used instead of the dome lid. There was only a small hint of sauc... See more

Rated 2 out of 5 stars

I try to be positive leaving reviews about different businesses. But this time... it blew my mind how stupid a person can be. We drive up to the Dairy Queen on Regent Avenue in Winnipeg MB. There was... See more

Rated 2 out of 5 stars

New chicken tenders suck loved old crispy ones. You are done having my regular business. The ranch is very bad as well.

Rated 2 out of 5 stars

I spent $30 and 2 of the 4 items I ordered were not right. I ordered 2 blizzards, both were supposed to be made with chocolate soft serve and have chocolate syrup mixed in as well as the candy I wante... See more


Company details

  1. Restaurant
  2. also in
  3. Food products supplier
  4. Take away service

Information provided by various external sources

Dairy Queen is an American chain of soft serve ice cream and fast-food restaurants owned by International Dairy Queen, Inc.,


Contact info

2.0

Poor

TrustScore 2 out of 5

187 reviews

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No history of asking for reviews

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2.0

All reviews

(187)

70 reviews in the last 12 months

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Rated 1 out of 5 stars

Just two ice cream cones

I live just a few minutes away from Dairy Queen on Ave.Q in Lubbock ,Tx.I called to see when they close and there was 6 minutes left.I just wanted two ice cream cones and their ice cream machine was still going .To make things easy I asked to order it carry out and would be there 1 minute before they closed .I was told I could place an order but not for two ice cream cones.The girl on the phone seemed bothered to even be talking to me.I’ll never go there again.
Sonic was happy to see us and served me with a smile

2 June 2021
Unprompted review
Rated 1 out of 5 stars

Want some Cockroackes with that?!!?

Ordered Ice cream from a location, while i waited i got a burger too.

Burger was obviously sitting around far far far longer than should NOT be given to customers, as i got sick and food posioning.

What was worse was i saw live cockroaches and emailed their company.

I was never given an updated, only when i when back 6 months later to check i saw that NOTHING had changed.

Needless to say, they lost me as a customer with how they updated me and took care of me.

Avoid this place, they dont enforce quality standards or try to protect customers.

This isnt just an icecream and rotten meat shop, its also a pet store -- specfically a cockroach store you might be able to find a free pet for your kid,

11 September 2020
Unprompted review
Rated 1 out of 5 stars

Their ice cream “cake is not cake at…

Their ice cream “cake is not cake at all! It’s All ice cream! I got one and it doesn’t have Cake. It’s a “cake” of ice cream! I think it’s a big fat ripoff!! I talked to them and they could care less I wasn’t satisfied!! Just buy it at a grocery store that makes “REAL ICE CREAM CAKES”. What a Scam!!!

15 August 2020
Unprompted review
Rated 1 out of 5 stars

I went in on a interview

I went in on a interview, on a tuesday was told i’d know on a thursday a yes or no. didn’t hear from them on thursday so i called them thursday evening. the manager said i will hear in a few days. it’s mostly likely a yes because i can work days. so i didn’t hear from them all friday morning so friday evening i called. askin for the hiring manager. he was busy. they said to call again. this happened 4 times. every time the hiring manager was busy. final time they lied to me and said they weren’t hiring. but i just had an interview tuesday. they just wanted to get me off the phone. extremely rude. and glad i will not be working for them.

14 August 2020
Unprompted review
Rated 2 out of 5 stars

Bummed out our night...

My last experience there was at the Roseville Dairy Queen, and they had ok staff but they wouldn’t dip both butterscotch and nuts on my cone like the previous Dairy Queen’s I have been at.

2 August 2020
Unprompted review
Rated 2 out of 5 stars

Customer's Food Safety

I ordered 1/2 lb. Cheese GrillBurger™ Combo (Burgers & Sandwiches Combos)
• Sprite
• Fries (Large)
Special Instructions: No salt on fries.. No onions, tomatoes, lite lettuce. No ice for drink. Please don't place spoon in blizzard but in the bag.

This is my order and the instruction under it is given. I received my food and I had onions on it and tomatoes and the spoon was in the blizzard.

Here's the problem. If I or my child was allergic to the foods I instructed not to have on my burger and it is on it and without me looking at it and then myself or my child ate the sandwich it would had caused major health issues to us.

The cook need to pay attention to the instructions given when they prepare someone's food or else they could easily cause someone to be hospitalized for allergic reasons.

Also never place a spoon in a blizzard when someone's food is being delivered because you place the customers at risk of contamination from possibility of the driver by which the store will be held accountable after finding that it was your business who broke the top cup seal with the spoon.

Every delivery order should contain a seal on it including drinks and if it doesn't the store is held accountable to any negligence that the driver does to the food because the restaurant job is to secure all food before giving it to another person other than the customer themselves.

19 July 2020
Unprompted review
Rated 1 out of 5 stars

My mother went to this location 3450 W…

My mother went to this location 3450 W Vienna Rd, Clio, MI 48420 on Fathers day 6/21/20. My daughter had heard me talking about wanting a blizzard but the lines being really long. So she saved her money and asked my mom to take her and get a gift card for me. My mom has hard time walking because shes had both of her knees replaced (40+ years as a nurse). So they drove to this location and walked into the dining area. My mother asked if she could purchase a gift card for fathers day. She was told by the person behind the counted that they were only selling ice cream cakes. If she wanted to to purchase a gift card she would have to wait in the drive through line. My mom asked to speak to the manager because she didn't understand why she couldn't purchase one from the counter. The manager came up front and told my mother that she could only purchase a gift card in the drive through line and that she would have to wait in that line. My mother told my daughter and my daughter got upset. She cried the whole way home because she couldn't purchase a gift card for a fathers day gift. So I hope the employees at this location are happy that they made an 8 year old cry. She even apologized to me for not being able to get a gift card. I told her that she didn't need to apologize and that daddy was no longer interested in over priced ice cream. There aren't enough blizzards in the world that could make up for the fact that your made my daughter cry and feel like she had to apologize to me. I will not frequent this location or any others in the future.

22 June 2020
Unprompted review

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