Dancing Leopard Reviews 742

Really helpful and efficient customer support from Mary at Dancing Leopard - nice to be able to feedback that someone’s been great and sorted a situation out, so big thanks from a happy customer

Great customer service. I bought a sale dress which I was delighted with. However, it turned out to have some damage. When I contacted customer service they dealt with it immediately and I had a replacement in less than 24 hours. Will definitely be recommending Dancing Leopard.

Just made my first purchase .. an item I had bee coveting for quite a while, fit was fabulous ( would suggest sizing up) did have one slight problem with the item but once I’d contacted customer service their amazing wheels went into motion… they came up with a solution & the whole thing was sorted within 24hrs.
When a brand stands its own feet its things like this that make it stand out.
There are lots of “social media” luxury brands that could learn a lot in how to treat customers.
This may have been my first purchase but it most definitely won’t be my last

Xx

I love this brand!
Almost everything I try is so flattering, stylish and colourful. I only asked for one thing for my birthday this year, and that was a voucher to spend at Dancing Leopard. I managed to get 4 items in the sale, 3 of which are definitely being kept, one didn’t suit but the returns process was easy to follow. Just yesterday I scooped a load more (6 items!) at the sample sale in Leeds. If you see a sample sale advertised near you, get yourself down there, the bargains are incredible.

Found the experience of buying from this company a very positive one. Ordered a couple of high waisted bikini bottoms which I returned as they were too small. The return process was very simple. I re-ordered the bikini and had a slight issue with the wrong size belt included, customer service dealt with it very quickly and sent a replacement set and let me keep the bikini bottoms with the wrong belt. As the belt is removable can use it on both pairs so i now have a spare which is great. The quality is really good and I have bought a couple of bikini bottoms and tops as I liked them so much

Excellent and quick customer service, happy to help out and solve any queries.

Very impressed with quick customer service response resolving my issue - thanks! Love the clothes too :-)

Very help customer service. Quick response and immediate action! Thank you

Love this brand! Such beautiful bright colours and fun prints which match the pictures on their website. They are also true to size. They regularly add new items and prints, but at the moment my favourite is the HALO range 😍, really soft eco-conscious materials at reasonable prices. Just had a slight issue with one item recently but very happy to say it was quickly resolved - the staff are a pleasure to deal with.

Excellent customer service on a returns item and I adore the tiny label inside the dresses with a lovely message🐆 😍

Fantastic customer service. So helpful, quick to respond and made this a very positive shopping experience. Thank you

Really impressed by the customer service. I’ve ordered dresses at the last minute for an event and whilst paying forgot to tick next day delivery. I quickly emailed customer service (late at night) and explained my situation. In the morning got a reply straight away from Victoria and she was able to sort next day delivery. So impressed by this especially when other clothing companies take days to respond. A great brand with great people, thank you! Katy

I love this company - good quality clothes, swift delivery and excellent customer service.

Jane McManus

Ordered a Halo Thalia dress on 5 June, when it arrived it was beautiful, great colour, great fabric. Unfortunately the cut was very poor, and clearly designed for someone without b00bs! I'm a pretty average UK10, 34B (perky) cup size so not hugely endowed, and the dress fitted well everywhere else. The cups were stitched about 2-3" too high meaning they just squash your bust and create a very odd silhouette. Such a shame.

Returns process is procrastinated and unreasonably long. Returned a dress on 16 June, chased it up after 10 days, it was in transit until 29 June...now a further 10 days to receive funds? So it could be over a month to get my money back. Once a refund is dropped off, it's completely outside of a customer's influence so you're at the mercy of logistics and administration processes.

Based on my experience, I'm not sure I'd order again. Fit was odd, and returns process should be quick and easy.

Order#372768

*Update*

Just to say while I think it's great that you reply here, the devil is in the detail.

1) How a dress is cut and tailored isn't a fault like a tear, or rip, it's either a deliberate design decision, or poor quality cutting and stitching. Hence no email from me.

2) 14 days for a refund would be acceptable, I returned the dress on 16 June, so 21 days and still waiting. If you want to speed up the returns process, invest in an enhanced service?

Dancing leopard are a great company to purchase from. Never any issues & their customer service has been second to none. I purchased a dress a while back still with tags etc and they exchanged it for me with no issues. They were great at keeping me informed very happy with the customer service thank you!

Victoria was really kind and helpful.

I love their clothes but their size guide is off and the customer experience is terrible. Asked to swap a size and got an immediate response helping me through the process. It didn't work, so I emailed again and they replied within 24 hours with a code I needed to return the item. That didn't work. I've email 3 times since and messaged on social media - all ignored. All I want is a smaller size but I'm left with something I can't wear.

I won't be ordering from them again.

I first used this website for to order a dress and it was so quick so decided to order a jumpsuit on Sunday. Paid next day delivery so Tuesday latest but still no sign of dress (Wednesday evening) and I’ve emailed about it but absolutely no response sadly.
Not sure I’ll use again

My first experience was totally a deceiving one. The parcel was sent to another address and even if I wrote lots of emails no one replies. No care for the customer. Seems like we are left alone no matter what happens. Will never order again. Better to go and shop in the local stores. At least you get what you see even for a little extra price.