D'Angelico Guitars Reviews 

724
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of products, from guitars to accessories, often noting their excellent performance and craftsmanship. Many people highlight the exceptional customer service, appreciating the personal communication and helpfulness when issues arise. The ordering process is generally described as easy, with fast processing and quick delivery times for products. However, some customers also noted occasional issues with shipping, including delays in receiving tracking details or packages arriving later than expected. A few other people also felt that customer service communication could be improved, mentioning instances of unanswered emails or slow responses.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality and excellent... See more

Quality

Users describe positive interactions with quality, frequently praising the high quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the super fast delivery and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Customer service

People report positive experiences with customer service, highlighting outstanding communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more

Rated 5 out of 5 stars

I'm pleased with my order. It arrived well-packed and undamaged, and of course the quality is first-class. The only glitch was in the online ordering process itself. I attempted to purchase four of t... See more


Company details

  1. Music shop
  2. Hobby shop

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

724 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(724)

99 reviews in the last 12 months

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Rated 1 out of 5 stars

Missing order

I’ve loved D’Angelico guitars for over a decade. My EXL1 tailpiece recently broke at the hinges. I was given a discount code and was told the part I need should be in stock later in the week. Once the part was in stock I placed an order. The part was paid for over a week ago and there are still no shipping details. I emailed customer service two days ago and have received no response. I’m still pretty confident it will turn out okay, but I currently have a guitar shaped decoration by D’Angelico until I have the tailpiece. :) Just looking for some answers.

7 January 2026
Rated 5 out of 5 stars

Excel EXL-1

The guitar's playability, sound and appearance exceeded my expectations. It has a bell-like tone; the art-deco design, binding and finish are gorgeous. It will be cherished.

7 January 2026
Rated 1 out of 5 stars

No Response from the customer service

I purchased a D’Angelico Bedford Deluxe SH at the end of November from an authorized dealer in Germany. After receiving the guitar, I noticed a few quality-related issues and contacted D’Angelico’s support/warranty department with a detailed description.

Unfortunately, I have not received a response yet. I understand that support teams can be busy, but given the price of the instrument, I was hoping for some feedback or guidance on how to proceed.

I am sharing this experience here to inform other customers and hope that communication will improve, as I truly like the instrument and the brand.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

Seamless purchase experience

Very easy to order the guitar, and shipping was extremely fast! I received it within a couple of days. This is the second instrument I've ordered, and both experiences have been exceptional.

11 December 2025
Rated 5 out of 5 stars

Thank you, D'Angelico!

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have helped me with my minor request were absolutely terrific. Much kudos to management and staff!

8 December 2025
Rated 5 out of 5 stars

liking my d'angelico guitars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier brighton and am awaiting delivery of an excel ss tour

2 December 2025

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