D'Angelico Guitars Reviews 

724
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding quality of products, from guitars to accessories, often noting their excellent performance and craftsmanship. Many people highlight the exceptional customer service, appreciating the personal communication and helpfulness when issues arise. The ordering process is generally described as easy, with fast processing and quick delivery times for products. However, some customers also noted occasional issues with shipping, including delays in receiving tracking details or packages arriving later than expected. A few other people also felt that customer service communication could be improved, mentioning instances of unanswered emails or slow responses.

What people talk about most

Product

Consumers find product to be positive, with many reviewers praising the high quality and excellent... See more

Quality

Users describe positive interactions with quality, frequently praising the high quality of products,... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising the super fast delivery and... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and... See more

Customer service

People report positive experiences with customer service, highlighting outstanding communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always great ordering from D'Angelico direct. My only small gripe is the color choices of some other parts...like Scalini pickguards are limited. If D'A carried more colors, specifically pearled cream... See more

Rated 5 out of 5 stars

my first was a premier mini dc. arrived with some bad frets. your customer service department approved fret work by a good luthier in las vegas. love the result so much i picked up a premier bright... See more

Rated 5 out of 5 stars

Firstly, I love the Korean made guitars, especially my Excel SS. I own a nice Gibson 335, as well as other name guitars, and my D'Angelico is as sweet or better than the others. The staff who have hel... See more

Rated 5 out of 5 stars

I'm pleased with my order. It arrived well-packed and undamaged, and of course the quality is first-class. The only glitch was in the online ordering process itself. I attempted to purchase four of t... See more


Company details

  1. Music shop
  2. Hobby shop

Information provided by various external sources

D’Angelico Guitars is an American musical instrument manufacturer and guitar brand based in Manhattan, New York.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

724 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.6

All reviews

(724)

99 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love the hoodie

Love the hoodie - excellent quality and shipping was quick! It's my new favorite "what to wear" around the fire while I strum my D'Angelico 12-string :-)

21 November 2024
Rated 5 out of 5 stars

Excellent Service

Price was great for a stock part that wears out often on their excellent Supro line. Fast shipment. I wish they stocked more replacement parts and tube sets!

18 October 2024
Rated 4 out of 5 stars

Great guitar

Great guitar, disappointed that some of the fret ends were not finished correctly. Would have given higher rating if fret ends would have been finished better.

17 October 2024
Rated 5 out of 5 stars

Very helpful customer service &…

Very helpful customer service & excellent guitars! Besides providing absolutely beautiful and unique guitars, D'Angelico's customer service has proven to be very helpful. I asked some questions about my older model guitar and got a very thorough and helpful answer and web link within a day or two. Thanks!

9 October 2024
Rated 5 out of 5 stars

I have (3) D'Angelico Archtops

I have (3) D'Angelico Archtop Guitars...purchased new. They play and sound great. I made custom adjustments to them and they even play better and I got a lot more tone out of them.
My tailpiece broke which is a common issue amongst many archtops. Buying the exact replacement was no problem. Fast shipping, packed very well, and flawless polish. D Angelico is a trusted seller. I hope to visit their shop one day.

8 October 2024
Rated 1 out of 5 stars

The 12-string guitar started having…

The 12-string guitar started having horrible sharp cracking noises from the pickup ~1.5 weeks in. I checked across multiple amps/chords, same problem so returned the guitar. Also the 3rd&4th strings tuning pegs kept slipping mid song. Not the quality I expect from D’Angelico given past hollow body electric experience.

11 September 2024
Rated 5 out of 5 stars

Experience was great

Experience was great. I have owned one of your axes for a while and needed a shirt to rep the brand. Thanks!

13 September 2024
Rated 5 out of 5 stars

Love my EXL-1

After adjusting the neck and bridge, the guitar plays effortlessly, and sounds great. The finish and hardware are beautiful.

12 September 2024
Rated 5 out of 5 stars

I made a special trip out to Aspen…

I made a special trip out to Aspen Colorado location, and the store was closed, I then called and emailed the company and was able to get the item I wanted via mail and with all the help I needed. They were very helpful and I’m pleased with the hoodie I purchased.

28 August 2024

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