Hi there, I’m the new owner of Dani Marie, and I’m truly sorry for the delays and the disappointing experience you had. Since taking over, we’ve updated our returns, communication, and customer care to ensure issues like this are handled quickly, fairly, and with kindness.
I completely understand how frustrating it must have been to wait weeks for your parcel, then feel unsupported during the return process. You deserved a smoother and more respectful experience.
We’ve now improved our return options, added a clearer refund policy, and put new service standards in place to make sure customers are heard and helped — not left feeling dismissed.
I’m also sorry for the tone of the previous reply you received. That interaction doesn’t reflect how we treat customers today.
If you’re open to it, I’d be more than happy to sort this out personally and make things right. You can reach me anytime at our support email, and I’ll take care of it directly.
Warmly,
Benny
Owner, Dani Marie