DarkinCloset Reviews 630

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations and look even better than pictured online. Many people highlight the excellent customer service, describing it as kind, responsive, and supportive. The delivery service is frequently mentioned as fast and reliable, with orders arriving promptly and safely. Reviewers are also very satisfied with the overall ordering process, finding it smooth and efficient. The company's selection of unique designs is a significant draw, with many customers appreciating the variety and finding exactly what they are looking for.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality of items, such as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Consumers generally express satisfaction with their orders. Many reviewers praise the high quality of items,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers were pleasantly surprised by the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

Truly the best Costumer Service I've ever had. They are super quick to respond, patient and always helpful. The delivery is fast and the items always look accurate to the pictures provided on the webs... See more

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Ladies' clothes shop

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

630 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Customer service was actually 100%…

Customer service was actually 100% helpful and it was not hard to communicate. The quality of the dress surprised me because it's actually better than I expected. It doesn't feel cheap and it feels like I'll actually own this piece for years to come. I will definitely be purchasing again!

22 September 2022
Unprompted review
Rated 5 out of 5 stars

good quality & fast shipping

Literally arrived within a week of ordering it and the quality was quite good. I look like a fem dracula with the dress. would definitely buy again from here.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

I love the dress I got thank you!!

I ordered a dress from here and I was hesitant because I never ordered from this brand before but it came pretty fast and it came exactly how it was described. I love it. For y’all that are concerned they are legit and the clothes are cute. 😊 will be buying again

19 August 2022
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THEM

DO NOT BUY FROM THEM! They are refusing to give me return address and instructions as website states. They keep suggesting I have clothes tailored, sell on my own or gift to a friend. Total scam! Back and forth emails for 2 weeks and they still won’t help. Making me jump through hoops taking pictures of items with tags on which I did and still nothing.

3 August 2022
Unprompted review
Rated 5 out of 5 stars

Made my first purchase with Dark In…

Made my first purchase with Dark In closet. Customer service is fast and very attentive. My tracking number wasn't working and they helped me out and even made sure to ask if the order arrived. Will definitely be back again :)
The items sold by them are very unique and incredibly beautiful.
100% reccomend! <3

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Great Dress, Great Customer Care!

I bought a dress for a wedding from DarkinCloset and I am very happy with them. The shipping was quick and accurate. They have awesome customer service! The dress is beautiful. Its really good quality. I will be ordering from them again

24 July 2022
Unprompted review
Rated 1 out of 5 stars

This is a scam shop

This is a scam shop, the measurments are all wrong. They don't have info on thier website about returning policy, just "we will give you address when you will decide to return the product". It's an "english shop" I thought, but they send clothes directly from China and there they want to return it for a very high amount of money. So most of the clients don't do it, so they are happy that they keep the money. For all dissatisfied people they say "sell it, trim it, I don't care". We posted one bad opinion because we were frustrated after thousands of copy paste e-mails, and they response that they won't do anything until we will delete it, which sounds like blackmailing and controlling all the opinions, what gives me a conclusion that this shop should have many more 1 star opinions.

6 July 2022
Unprompted review
Rated 5 out of 5 stars

I was a little concerned how the…

I was a little concerned how the quality of these clothes would be, especially because they are more on the expensive side when compared to sites like Dolls Kill, but after watching a YouTube review of Dark in Closet I decided to purchase and I am very impressed with the quality. The brand Devil Fashion especially, good thick materials and details as well. Overall I’m very pleased and shipping was great as well, messages about when the order shipped and I was able to sign up for text updates. Honestly a better experience than shopping at Dolls Kill and better communication

2 July 2022
Unprompted review
Rated 5 out of 5 stars

Three killer shirts

I ordered three shirts and they arrived in about a week from mainland China to the USA. It seems as though DIC is well connected to the manufacturers as they have all sizes in most items. Just a tad pricey but what's a few extra bucks to look as badass as these clothes do!!

27 June 2022
Unprompted review
Rated 5 out of 5 stars

Hello,

Hello,
I really love your clothes. The quality and fabric are very good.
Your customer service is very good. You always respond back to me promptly and are very helpful. I will continue to shop with you !!
Thank you

24 June 2022
Unprompted review
Rated 5 out of 5 stars

High-Quality, Well Priced, and Fast Shipper

Decently priced and high-quality item. I bought a "devil fashion black and red gothic dark vampire queen style jacket for women" for a Halloween costume and recently purchased a "punk rave black gothic punk sexy daily wear A-line short dress." Both items were high-quality. The size chart provided was very useful. The dress was very beautiful and I received lots of compliments at my family's wedding. There are many things on my wishlist, but I wish they were in my size. I cannot wait to buy more items from Darkin Closet.

19 June 2022
Unprompted review

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