DarkinCloset Reviews 630

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations and look even better than pictured online. Many people highlight the excellent customer service, describing it as kind, responsive, and supportive. The delivery service is frequently mentioned as fast and reliable, with orders arriving promptly and safely. Reviewers are also very satisfied with the overall ordering process, finding it smooth and efficient. The company's selection of unique designs is a significant draw, with many customers appreciating the variety and finding exactly what they are looking for.

What people talk about most

Product

Users describe positive interactions with product. Many reviewers praise the high quality of items, such as... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of... See more

Order

Consumers generally express satisfaction with their orders. Many reviewers praise the high quality of items,... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers were pleasantly surprised by the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm a customer since a few years now. I keep coming back beacause of the *great* designs, kind customer service, and the reliable and fast shippings abroad. Prices are not really low, considering that... See more

Rated 5 out of 5 stars

Truly the best Costumer Service I've ever had. They are super quick to respond, patient and always helpful. The delivery is fast and the items always look accurate to the pictures provided on the webs... See more

Rated 5 out of 5 stars

Beautiful dress, well Made and gorgeous little details like soft lace and beautiful buttons. dark in closet sent it promptly- would recommend them 100%. The shipping was smooth, ups took a bit... See more

Rated 5 out of 5 stars

I was absolutely impressed by the quality of the items i received. This was my first time ordering from DarkinCloset and it’s safe to say that everything exceeded my expectations. The fabric is absolu... See more


Company details

  1. Clothing Shop
  2. Men's clothes shop
  3. Ladies' clothes shop

Written by the company

DarkinCloset’s gothic clothing,victorian clothing and lolita clothing are designed for alternative women who understand the highest of chic fabrics, colors and styles.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

630 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Such amazing service !

I ordered the most beautiful dress! When it turned out that the corset that I wanted was not in stock, the company emailed me directly and asked me to choose a new one, and gave me options that looks similar. When I did not see the email, they even texted me to say “hey ! We sent you an email and didn’t get a response !” so communicative, so nice, so helpful!

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Great clothes and great staff

Great communication, very good staff and shipping fast.
The clothes for my wedding are simply lovely.
My personal experience was perfect and I will definitely buy in the future.

11 April 2023
Unprompted review
Rated 5 out of 5 stars

yippie:3

the dress i ordered is the most beautiful dress i’ve ever seen in my life, so i’m extremely happy with my purchase:) it all fits, and it’s exactly how it looked on the page. i ordered with priority shipping and it arrived within a week, so i’m very happy about that!!! i would def recommend this vendor to everybody as i had a great experience.

22 March 2023
Unprompted review
Rated 5 out of 5 stars

WONDERFUL!!

My experience was wonderful, and their customer service was amazing. An item I had ordered was out of stock, and they contacted me immediately and allowed me to substitute another item at no additional cost! The clothing itself, one top by Devil Fashion and three blouses by Eva Lady, is well made and absolutely beautiful! I definitely recommend this company to anyone looking for really lovely gothic clothing. While it can be expensive, there are plenty of sale items with very reasonable pricing! I will certainly be purchasing from Dark in Closet again in the future.

5 March 2023
Unprompted review
Rated 5 out of 5 stars

Very pleasant experience

Very pleasant experience. I loved every item that I purchased, great customer support. Will definitely buy more from them in the future. <3

20 February 2023
Unprompted review
Rated 1 out of 5 stars

The dress I received was falling apart…

The dress I received was falling apart at the seams. Since I sew and don't have time to try and return it I'm just going to fix it myself. I wasn't going to leave a review, but then the company contacted me offering me a 5 dollar coupon if I left a 5-star review. That's really shady in my opinion, so I figured an honest review needed to be left. The dress I received looks like the one I ordered, so that's a plus. The material was kind of thin, but you get what you pay for and it wasn't really unexpected considering the dress was pretty inexpensive. The shipping was fast I got the dress in about a week, so points there. I might have been able to return the dress I don't know, I just don't have time. I do think it speaks bad about a company when they're offering discounts for good reviews, and seeing so many 5-star reviews makes me think I'm not the only customer that had that offer.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service, high quality products

The shipping was faster than what I thought. The materials used are high quality, and the overall communication was very respectful and prompt. They answer emails quickly and don't leave questions unanswered. Excelente customer service and products.

13 February 2023
Unprompted review
Rated 5 out of 5 stars

Great quality and customer service

I have been looking for great quality clothes like this for years! This my second purchase from this store and it did not disappoint! If you are an old school goth in your late 40s this is the place to find simple, great quality clothing that doesn’t look cheap. Their customer service is fantastic!

13 January 2023
Unprompted review
Rated 5 out of 5 stars

Wonderful shop

This is a wonderful shop! They will keep you posted on the status of your order, and the shipping as quick! I cannot wait to order more from them!

13 January 2023
Unprompted review

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