Darlows - Caerphilly Estate Agents Reviews 4

Fantastic experience using Darlows Caerphilly. Eleri was a delight to deal with and went above and beyond for me. I would highly recommend!

Very disappointing service. I did not feel supported by Darlows. The communication was abysmal although I did feel that they communicated when it was in their favour and then were vague when it suited them and they certainly don’t support the seller, they are only interested in supporting the buyer to secure a sale.
The feedback initially from viewings were poor and quite frankly rubbish.
They should be ashamed of the prices they charge for such a terrible service.

Absolutely dire level of service.
Well, I never knew that darlows of Caerphilly had a 'preferred' buyers list, did you?
Apparently an open day for a house, which we were booked in for, and that in their words, no one was allowed to see before said open house.
Only to be called today to say that the house has bee seen and sold by someone on their 'preferred' list. Disgraceful.
Obviously some buyers are more equal than others in Caerphilly especially if buying through Darlows.
Fair enough this happens, but please stop the lying.

Avoid. We put our house up with this company and after 2 to 3 months without any viewings or even being advised of any interest, other than being told, when my wife rang to enquire, that there where just a few calls asking about the location of the property.

My wife then phoned to explain to the sales manager at Darlows, that we had made a decision to take our property off the market as we felt it may not have been the right time to sell to which the manager agreed.

Arrangements were then made to have the sign taken down and the property taken from all marketing sites. All good we thought.

Then, my wife received an email with a standard notice of Darlows being able to still claim commission in a case where a sale is made to anyone introduced by them, which is acceptable and reasonable.

However, at the bottom of the email it listed a number of people they claim to have introduced to us, which is incorrect information.

We have had no viewings booked and no calls by Darlows advising people being introduced to us.

This kind of tone to an email with an almost implied threat of action is so unprofessional and unethical.

We signed up with the company in good faith and feel shocked they are taking this stance.

We now regret signing with them and would, from our experience advise others to stay clear of them.

In addition we were pusuaided to pay £65 up front towards, what we understood, was towards a set fee for the legal services / conveyancing.

However, we were then contacted by a legal firm who said were referred by Darlows and told us we had to pay them an upfront fee. When we advised that we had already paid a £65 fee we were told this fee was nothing to do with them and was a charge Darlows charge thier customers for introducing this firm to them. A bit naught we think and not clearly explained.

Our experiences dealing with Darlows has not been good we would not want others to experience the same.

We have been left with a bad taste in our mouths and a not very good impression of them to say the least.

It amazes me how companies like this spend so much on marketing themselves to get clients, when all they have to do it look after people in the first place.