Dart Armoury Reviews 591

TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 563 reviews, most reviewers were somewhat happy with their experience overall. Many customers are pleased with the excellent customer service, highlighting quick responses and effective problem resolution. Reviewers often find the products to be of good quality, well-made, and fun to use, with some items exceeding expectations. The delivery service is frequently praised for its speed and efficient tracking, with many receiving their orders faster than anticipated, even for international shipments. However, some people were dissatisfied with product quality, reporting issues like items breaking quickly, unexpected firing, or jamming. There are also concerns about delivery times, with some experiencing long waits, missing packages, or incorrect items in their orders. Additionally, some customers noted discrepancies between advertised product features and what they received, such as plastic barrels instead of metal, or non-matching accessories.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and functionality, with many expressing... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers expressing satisfaction, noting... See more

Delivery service

Users describe ambiguous interactions with delivery service, with some customers reporting very fast delivery... See more

Order

People report ambiguous experiences with order, with some customers praising quick delivery and timely... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting great care, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The original gun was "lost in post"... they responded by sending a replacement... The shotgun itself is well made & a fun item to shoot...

Rated 4 out of 5 stars

Items were delivered at the time and date promised. Both items exceeded expectations of what was expected. One downside, however, was the lack of assembly instructions. The instructions provided s... See more

Rated 3 out of 5 stars

Every single gun these guys sell is by a different company, so every single one has a completely different spectrum of how well made it is, how it functions. The Pump, the sawn-off shotguns and Lee... See more

Rated 5 out of 5 stars

Bought twice from these guys after visiting at Anime con in Manchester, cracking quality even in the hands of my austistic 12 year old Super fast delivery, well packaged Would definitely buy ag... See more


Company details

Written by the company

Dart Armoury is the world's largest retailer for authentic toy guns, fidget guns and prop weapons. Founded in 2021, we now operate globally to serve customers across Europe, North America and Oceania with fast and secure delivery. Our products stand-out for their realism and fun-factor. Using our tested 'recoil-shock' mechanism, we simulate real firearms with great accuracy, whilst keeping things safe by using bright colours and 'foam darts' only. You can find our pop-up shops across the UK, USA and EU at ComicCons year-round to come try our products in person.

After-Sales Support

Written by the company

We'll help you with your guns!
We have a long-standing commitment to support all customers with the products and help them in understanding their use and upgrades. We are the undisputed leader in toy guns and are experts in these products.

Contact info

3.7

Average

TrustScore 3.5 out of 5

591 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 72% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

8 Guns, 3 Broken within a year

Every single gun these guys sell is by a different company, so every single one has a completely different spectrum of how well made it is, how it functions. The Pump, the sawn-off shotguns and Lee Enfield are incredible and my favourite, yet the Winchester I absolutely regret buying - feeding issue and jams fast. The Single Action Army broke from casual use within 6 months, the plastic semi-auto revolver broke the cartridges within a few months yet the gun itself is great. Meanwhile the semi-auto pistols are perfect fidget toys and work incredibly well.
Asked the company about the feeding issue with the rifle and they just said 'try feed it harder', After 7 other purchases you'd think that would be a given from user error to actual design feeding issue.
Very fast delivery with tracking, but expect a gamble with each unique purchase you do

18 May 2026
Rated 1 out of 5 stars

I never received my order

I never received my order. I placed it over a month ago. Can we please resolve this?

11 May 2026
Dart Armoury logo

Reply from Dart Armoury

Hi Rad, I can see delivery was attempted on 19 May however no one was home. We have sent you a follow-up to your prior email but not had a response. Please could you check this so we can resolve the issue for you? Thanks!

Rated 3 out of 5 stars

Cool Product, Less Than Ideal Service

I'd seen mixed reviews concerning Dart Armoury's customer service and the quality of these blasters but I was intrigued enough by the look of them and the realistic action features to buy the Raven pistol and see for myself.

On the plus side, the action works as advertised. Shell ejection and projectile firing are not 100% reliable, but are fun. I especially like how the slider locks back once the last round in the mag is fired. Loading and inserting the mag and firing off some rounds feels like the real thing, for the most part.

On the negative side, I am disappointed that the barrel in the pistol I received is plastic, not metal as is advertised on the website. I don't think a metal barrel would necessarily increase performance, but it would certainly look better. The real issue for me is the false advertisement.

Also, I ordered the pistol with two additional mags but the extra mags I was sent were basic and black, not the grey one with the extended base that comes with the pistol. Had I known I wouldn't be receiving matching mags, I wouldn't have chosen that option. Upon further review, I've found that Dart Armoury offers extra Raven mags, but only under accessories. If this had been made clear on the page for the Raven pistol, I would have instead bought an extra Raven mag along with the pistol. Again, this felt like false advertisement.

Others have complained about the shipping time, but that's not a concern for me. I live in the USA and received my package 12 days after ordering. It was packaged well.

I will buy more blasters from Dart Armoury because they are fun and cool toys, but with the understanding that I may not be getting exactly what is shown on the website.

31 May 2026
Rated 1 out of 5 stars

Trash service

1 June 2026
Dart Armoury logo

Reply from Dart Armoury

Hi John, I can see you’ve been talking to our customer service and haven’t responded to our last email. Please could you check this?

EDIT* We've replied to all of your emails but your mailbox is full. Please clear your mailbox so you can view our emails!

Rated 1 out of 5 stars

We still have not received the product

We still have not received the product, despite ordering almost 1 month ago. Very minimal
contact from the company and unable to track where it is. When requesting a refund I was told that I cannot get a refund until the shipping company reports it lost. I am frustrated and out almost $200! Do not recommend purchasing from this company.

25 May 2026
Rated 1 out of 5 stars

I still don't get ordered think

I still don't get ordered think after month

1 June 2026
Dart Armoury logo

Reply from Dart Armoury

Hey Jiri, apologies for the wait on your order. You can track it here, should be delivered soon! https://dartarmoury.com/apps/parcelpanel?nums=1Z03K82H6832795918

Rated 2 out of 5 stars

He safety broke on the shotgun and the…

He safety broke on the shotgun and the notch didn’t align with trigger pull. It was on the second day of play.

24 May 2026
Dart Armoury logo

Reply from Dart Armoury

Hi Renee, please send us an email if you're having issues with your gun and we'll gladly help you out!

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