Darwin Homes Property Management Reviews 

⭐ **1 star**

I really did not want to resort to leaving a public review, but after nearly three weeks without a substantive response regarding a formal dispute over thousands of dollars in move-out charges, I’m not sure what other avenue we’re expected to use to get someone to address this.

Our issues began during a change in property management. We had already communicated that we would be moving out at the end of the month, but that information apparently was not properly carried over or communicated during the management transition. As a result, we were subsequently charged rent for an additional month that we did not occupy the home and had not agreed to extend our tenancy through. That rent charge is now part of the balance we are formally disputing.

In addition to the rent charge, we were assessed thousands of dollars in move-out charges, several of which we believe are inaccurate or relate to pre-existing conditions, normal wear, or previously documented maintenance issues. We submitted a detailed written dispute along with extensive supporting photos and documentation and have repeatedly attempted to follow up.

Unfortunately, trying to get assistance through customer service has only added to the frustration.

During one of my calls, customer service representative Roselle Aton told me I would receive a direct calendar link so I could schedule a call with my property manager and finally discuss the dispute. Instead, I was sent a calendar link for a completely different property manager who was not responsible for our property. On a subsequent call, another customer service representative, Kirby, confirmed that the calendar link I had been provided was for the wrong property manager.

I was also told by Roselle that I would receive a customer service survey following our call, which I did not receive.

These experiences make it extremely difficult to have confidence in the information being provided by customer service. When you're already trying to resolve a serious billing dispute, being given incorrect contact information and having to make additional calls just to determine that the information you were provided was wrong is incredibly frustrating.

At this point, the most concerning part is the lack of accountability and communication. When a former tenant is disputing a balance of this size and has taken the time to provide extensive documentation supporting that dispute, going nearly three weeks without a substantive response from the property manager responsible for reviewing it is unacceptable.

We have genuinely tried to resolve this privately and professionally. We submitted the dispute, provided supporting evidence, followed up repeatedly, contacted customer service, and even attempted to schedule a call directly with our property manager. Instead of receiving a resolution, we have dealt with weeks of silence and incorrect information from customer service.

I would be happy to update this review if management responds, properly reviews the documentation we submitted, corrects any charges that were assessed in error, and works with us toward a resolution.

Until then, our experience with the management transition, move-out process, disputed charges, customer service, and lack of communication has been extremely disappointing. I would strongly encourage anyone considering renting a property managed by this company to document absolutely everything and keep copies of every communication.

The people involved in processing my application were very attentive and quick to respond to my questions.

They have been more reliable than any other home management company I’ve ever worked with. Thank you so much 😊

Added resident benefits package to my charges despite me declining multiple times. Refused to listen to what I said and remove it. As soon as they got my deposit they stopped being helpful and promptly answer. The house also had many issues including safety issues that should have been fixed prior to renting to us. Has not been a good experience.

Have had a great experience working with the leasing team especially Carrie and Amanda they have been such a big help and professional can’t thank them enough.

Someone always reached out to me in a timely manner to help me. The application process is very quick and doesn't take long. The touring process was super easy, house smelled and looked well presentable.

DO NOT RENT WITH DARWIN. BEWARE.

Absolutely slimy company with no face to face representation. I never met someone as long as we were residents. You can't get a direct number to your supposed 'property manager'. Good luck asking for a supervisor either with the general support number. They act like they don't exist.

Darwin holds no values of care or priority for their residents. One example is that we had a compromised door (rotten to the point of falling apart) into our garage that took Darwin over a month to coordinate a replacement. We expressed our concerns multiple times about the state of the door and the security of the house. Not a single shred of remorse or urgency was offered for the lengthy replacement time.

Upon moving out shortly after, we were asked to select a method to receive our security deposit back. After charging $40 each for two 'stained' toilet seats (that were not new when we got them, nor severely stained when we left) and $60 to clean 30 year old carpet in the basement (ripped and stained before we moved in), they did not even get the payment method right for the deposit return. A check was sent in the mail instead of the requested direct deposit. They managed to rack up $190 of fees that were never discussed with us, only deducted from our deposit and assumed we were to accept it. Had these things been covered in the third-party move out inspection (yes, you read that right, not event representation from Darwin or the 'property manager' themselves were involved in the move out inspection) they could have been remedied before our lease was fully up. Why was no feedback given??

Steer clear of this company. Nasty, rude, and careless. They want your money but want nothing to do with you while you're a resident. I would give zero stars of possible.

Darwin Homes is constantly lying and adding more charges twice monthly. They don’t come out to fix things even with a work order. They don’t answer emails except if you’re purposefully late on rent then they will quickly act. They don’t even have a property manager in Indiana. Their customer service can hardly speak English. 3rd party call centers are the not the way to do business. Their property manager doesn’t know what he’s doing. Terrible company and I’m very surprised that they don’t have more lawsuits. More than the ones currently going for screwing over residents.

We found a nice house and Darwin made everything easy smooth and they have an amazing costumer service.
We’re so grateful

I love the respect and care they have for their renters and I love how fast maintenance came out and fixed the problem I had and he done it with a lot of respect and care for me and my home.

Well since becoming part a month ago I have nothing but great things about they have been so understanding and helpful when it's something I don't understand.

⭐️⭐️⭐️⭐️⭐️

I don’t normally take the time to write reviews this long, but after 5½ years with Darwin Homes, I truly feel they deserve to be recognized for the amazing job they do.

If you’re a homeowner looking for a property management company or a tenant searching for a place with a management team that genuinely cares, I highly recommend Darwin Homes.

Throughout my 5½ years with them, my experience has been nothing short of outstanding. From the office staff to the contractors they send out to handle repairs and maintenance, I have consistently been impressed by the professionalism, communication, respect, and quality of service.

What stands out to me most is how they treat people. Whenever I’ve had a concern or needed assistance, I’ve been met with patience, understanding, empathy, and professionalism. That level of customer service means a lot, especially when you’re trusting a company with something as important as your home.

A very special shoutout to Ashley Williams, the property manager in Georgia! Ashley is truly amazing at what she does. Her professionalism, responsiveness, kindness, and dedication have made such a positive difference in my experience. She genuinely deserves recognition for the way she represents Darwin Homes and takes care of the people she works with. Ashley, thank you for everything you do!

In an industry where property maintenance and customer service can sometimes fall short, Darwin Homes has continued to exceed my expectations and set a standard that I believe other property management companies should strive to reach.

I sincerely appreciate the entire Darwin Homes team for the way they have treated me over the years. Thank you for your hard work, your communication, and for continuing to show that excellent property management is about more than just managing a property it’s about caring about the people who live there.

If you’re considering Darwin Homes, whether as a homeowner or a tenant, I highly recommend them based on my personal experience. You won’t be disappointed!

They are very fast at responding to maintenance issues or questions that we have had.

Phone help was great! Your portal is HORRIBLE!!! Way too much to go through just to make a payment! Let me make this more “convenient “ and easy. I should be able to Log In, and big one button should take me straight to make a payment! What’s the problem? This is definitely one of the most inconvenient and full of hassles to make a payment I’ve ever seen!!! Please revamp your terrible payment system! I don’t have time for this every time I make a payment!!!!!

Ran was great. He made the process quick, fast, and simple.

I had a wonderful experience working with Darwin homes leasing specialist Trish. She was professional, patient and responsive. She was always willing to answer our questions, provide helpful information, and make the process as smooth and stress-free as possible.
We really appreciate all of her time, effort, and dedication throughout our home search and leasing documents. She was kind, understanding, and never made us feel pressured. I would definitely recommend her to anyone looking to rent a home. Trish genuinely made me feel like she cares about her clients and goes the extra mile. Thank you so much for all your help and patience!

This corporation is super helpful each and every time I need to contact them. The help is always quick and taken care of asap!

The process for renewing our lease was very frustrating. I provided info and confirmation multiple times to include not needing internet fee, use our own insurance, and not have the customer package for$49.99 a month as we could do all those things on our own.

Did that make it into the first version of the lease signing, no. it did not. which, per usual, continues to leave me with distrust in Darwin Homes as a property management company. I had to email back asking for those to be removed, again ... the second iteration after a few days had it fixed.

I don't trust you. period.