Dashbrick Reviews 542

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 82 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wide variety of products available, including individual pieces, minifigures, and MOC packages, with new items frequently added. The quality of the items is frequently highlighted, with many noting that products are genuine, in excellent condition, and well-packed, often arriving in original sealed packets. Reviewers also appreciate the fast and efficient delivery service, with orders arriving quickly and as described, and the website is noted for being easy to navigate. The customer service is frequently described as great, with quick responses to inquiries and helpful staff. However, some customers experienced issues with incorrect or missing items in their orders, and while replacements were sometimes prompt, one reviewer felt dissatisfied with the resolution provided for missing parts.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and variety of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the great service and... See more

Delivery service

Users describe positive interactions with delivery service, consistently highlighting fast and speedy... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Order

Reviewers mention positive feedback about their orders, often highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My boys have been quarreling over ball-and-socket pieces for building custom Lego mechs. Classic power struggle. I could've taught them to share. I could've taught them to wait patiently. I could've t... See more

Rated 5 out of 5 stars

A great family business based in Queensland Australia. They sell only genuine LEGO and offer excellent customer service. They have a wide variety of parts, minifigures and polybags and they also make... See more

Rated 5 out of 5 stars

The site is easy to navigate and carries what you may require for little project. If they don't have any pieces, you can ask if they can source them for you. Happy with the points system from purchas... See more

Rated 5 out of 5 stars

Great website to you very easy to see all the minifgures they have to offer pick the one you want and then go straight to the website payment very straightforward to use then sit back and wait for you... See more


Company details

  1. Hobby shop

Written by the company

Genuine LEGO Parts, Minifigures and Accessories, Delivered in a dash!


Contact info

4.8

Excellent

TrustScore 5 out of 5

542 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great selection and fast!

I was very happy with my entire experience with Dashbrick. I was able to find minifigures and poly bags that I have been looking for for a while. I was amazed by the promptness of the delivery as well. Will definitely recommend

20 January 2025
Rated 5 out of 5 stars

Great Australian company

Fantastic Australian company. Have bought from them a few times now and I absolutely love their service. The minimocs are so cute, everything is well packaged and the delivery is quick. Everything is genuine LEGO. If I ever email to ask a question their response time is fast. Wouldn’t hesitate to recommend them.

20 January 2025
Rated 5 out of 5 stars

Brick Life Savers.

Bricks were as described. Postage was as described. Very happy I found what I needed and pleased all round.
Definitely my go to when I need to replace missing bricks. Highly recommend!

22 January 2025
Rated 4 out of 5 stars

great little turntable set

great little set. A piece was initially missing but after a quick message via their chat on their website the piece was sent out promptly. Customer service was excellent. Would highly recommend this lego site.

21 January 2025
Rated 5 out of 5 stars

Excellent resource for parts

Excellent resource for parts
Easy to locate the parts I was looking for. They were shipped quickly and I received them fast. I was able to move on with my Lego project. Very happy indeed!

22 January 2025
Rated 5 out of 5 stars

Excellent service all round

Excellent service all round. Products are great and were received super quickly despite being ordered right around Xmas. Range is great as well

20 December 2024
Rated 5 out of 5 stars

Smooth transaction!

This is the second time we placed an order with dashbrick and its a very smooth transaction. Now my son knows where to get all the spares for his lego project. Definitely recommended.

23 December 2024
Rated 5 out of 5 stars

i needed a replacement piece that was lost

i needed a replacement piece that was lost from my partner's grandson's lego ironman set. First time i have seen Dashbrick online. There site was so easy to use to find the part I needed. greaat value and outstanding speed of delivery especially over Christmas. hence the name Dashbrick.
I will be shopping again after checking out all the minifigs available 😊

22 December 2024
Rated 4 out of 5 stars

ordered little parts for a gift over…

Hello again,
I did not realize that you guys shipped the same day as purchasing. If I ordered my parts 13 days ago, should I expect them to come in the mail anyway now?

I know it is busy with Christmas.

19 December 2024
Dashbrick logo

Reply from Dashbrick

Hi C,

Thank you for your feedback. We understand that timely delivery is important, and we’re sorry to hear about your disappointment.

We’d like to clarify that your order was shipped the very day it was placed, using the shipping method selected at checkout: "Untracked Domestic Letter Post (Order Under $10) (Slow Delivery: 5-15 Business Days)." This option is designed to be the most cost-effective for smaller orders, but it will generally take a little longer than tracked options, especially with the public holidays.

We always aim to provide clear information about shipping methods and timelines at checkout to help our customers make an informed choice. However, we understand the frustration delays can cause and truly appreciate your patience. If you have any further concerns or questions, please don’t hesitate to reach out to us.

Rated 5 out of 5 stars

Really speedy service

Wow! I am amazed how quickly I received what I ordered! I ordered an item i wanted for my son yesterday afternoon and it already arrived today! Not only they had the item but the speed! Wow, wow, wow!

19 December 2024
Unprompted review

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