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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the unique and attractive designs, finding the colors vibrant and the patterns artistic. Some reviewers are pleased with the fit and comfort of the clothing, with several expressing satisfaction with their purchases and an intent to order again. The ordering process is generally described as easy and user-friendly, with many finding it straightforward to place an order. However, some people were dissatisfied with the product quality, noting that items often do not match the images online, are made from cheap polyester despite being advertised as cotton, and have blurry prints. Delivery times are frequently criticized for being long, with some orders taking several weeks to arrive, and tracking information can be inconsistent. Additionally, the return policy is a significant concern, as customers report difficulties with returns, often needing to send items to China at their own expense, making the process impractical.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers expressing satisfaction with the... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing disappointment regarding the... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process itself easy and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers expressing satisfaction with... See more

Return policy

Customers consistently note negative experiences with the return policy, finding it difficult and misleading.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The product range is beautiful. I struggled to pay with PayPal as kept being redirected and losing the original page, but Gpay worked fine. I have ordered previously and found the products took... See more

Company replied

Rated 4 out of 5 stars

Attractive design and Japanese patterns. Tried to find the long necklace pictured with the tops that I ordered, but apparently you do not sell them. You should. I'm sure that I am not the only custome... See more

Company replied

Rated 4 out of 5 stars

I ordered before I read these reviews. So I didnt know what to expect or if anything was even coming! Their tracking worked and was updated almost every day. Similar to Shein. One order took 3 weeks t... See more

Company replied

Rated 4 out of 5 stars

I'm looking for something different. I found several pieces I liked. Will probably order again from you once I see how the size goes.

Company replied


Company details

  1. Ladies' clothes shop

Written by the company

The brand was founded in 2021, and since then Dashingsoul has been dedicated to provide some of today’s most exciting and edgy fashion apparel to consumers worldwide. We launch over 200 new products a week, so you can purchase the latest models at appealing prices. We make fashion accessible, so every lady across the globe can get the wardrobe of her dreams.


Contact info

3.4

Average

TrustScore 3.5 out of 5

342 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Patience is a virtue

Received my replacement top in a 5X only to discover it, too, was too small. I’ve now ordered a 7X with prayers lifted that it will fit just right.

25 April 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, sorry to hear that the size 5XL did not fit. Hope the new size will fit you well. Wish you a great day!

Rated 4 out of 5 stars

Love the bright colors and to choose…

Love the bright colors and to choose the preference of color. Styles are what pleases my taste and I look forward to purchasing from you shop in the near future!

23 April 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your feedback! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

DO NOT USE

DO NOT USE!

i ordered goods, waited 5 weeks while both the courier and the company were investigating. they refused to refund, i raised issue with paypal, the company lied and told paypal that the goods had been delivered (yodel issued a delivery notice, but it was not to my address - i provided photographic proof that it was not my address and yodel confirmed this as well).
so,i have no goods and £53 down,

17 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Beware

Do not order from this company unless you like misshapen clothing, cheap material and an ink smell. I emailed the company. They offered me a 20% coupon, then a $6 refund and said “We would like to inform you that, while it is our policy that customers are responsible for the postage costs of a return when there is no quality issue, we understand this may not be ideal. Please be assured we are fully committed to your satisfaction.” There IS a big quality issue that a 20% coupon, a $6 refund and even half a refund, which they have since offered, does not solve. They do not honor their 30 day full refund guarantee unless you pay for shipping, even when there is a quality issue. Shipping to China is more than what these products are worth. What a scam!

12 April 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

Good!

Your company builds trust on quality merchandise and service. I’m a customer forever.

12 April 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

HORRIBLE horrible "quality"

HORRIBLE horrible "quality". Not based in US as stated. Have to pay to ship back which costs as much as the items. Filing a claim with my bank. Buyer beware.

5 April 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

Simple and quick

Simple and quick

9 April 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

This company is a scam

This company is a scam! They are not located in the USA like it is written here. They are located in China. My order came quite fast but the Shirts I ordered were nothing like in the pictures! Cheap plastic fabric and completely different shape, the seams messy. I want a refund but it is nearly impossible to send the shirts back to China. The communication is horrible and they try to stall you. I have to pay for the shipping costs and they gave me a ridiciously long adress. I know this is a method. And a sidenote to Dashing Soul itself: don't you dare and answer to this review!! Don't you dare!!!

4 April 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Bad quality

I bought to pairs of trousers and three shirts and they are totally not how expected according to the pictures! The garment is very thin and it’s just plastic. The colors are strong but the texture of the garment makes everything look very cheap and it’s also a cheap print - the garment is white inside (other than on the fotos)
And finally - the shape of the trousers is totally different. It’s just not what you see on the pictures…
I have to admit, that the delivery was good - earlier as expected.

5 April 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Placed an order

Placed an order. Horrible communication. Made a PayPal claim. They finally responded and said they were backordered. Said will ship in 2-3 days, 4 days still nothing. My money was refunded.

20 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. The period for order delivery is divided into two parts. For more shipping policy, please kindly visit https://dashingsoul.com/pages/shipping-info. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

I liked the wide variety of clothing…

I liked the wide variety of clothing styles and designs. So many wonderful designs to choose from.

27 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

Very poor quality items, no site response

Very poor quality items, not even close to as advertised, and when I tried to contact via the site email, it kept bouncing. They said a 400% size variation was within normal range. DO NOT USE.

24 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 2 out of 5 stars

Cheap fabrics; YOU have to pay to return to China

Awesome items I kept seeing on Facebook. Stupidly, I decided to buy some (hey, it said "30 day refund guaranteed," so no risk, right)?

Well, the items arrived (from China), and the material on all the shirts and sweatshirts is this cheap, shiny, polyester, like a grandma wore in 1985. I contacted them for a return, and they said, sure, but YOU have to pay to send it all back to China. This is not the return policy I am accustomed to.

17 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Took forever to got the items I…

Took forever to got the items I ordered. Fabric - nightmare. Size - joke. Return policy - mockery. I don't recommend it at all.

20 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

T shirts are comfortable and unique

T shirts are comfortable and unique! Thank you!

19 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Your website was easy to navigate

Your website was easy to navigate, your shirts were well presented with all the choices in one place

15 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 5 out of 5 stars

Easy Web shop to navigate

Easy Web shop to navigate. Lovely style and design of clothes.

15 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Dear customer, Thank you so much for your love and support! It’s our great pleasure to serve you! Wish you a great day!

Rated 1 out of 5 stars

UNWEARABLE FABRIC

When I ordered 5 garments I thought they looked lovely. They have now arrived and are unwearable. The fabric is shiny and slippery and the designs faint, not like in the photos online. I'm very disappointed.
The response from Dashingsoul is to tell me to send the items back at my own expense, to China! I paid over£100 for these unwearable clothes, this is a disgrace.

14 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 5 out of 5 stars

I thought I would get the 20% off for…

I thought I would get the 20% off for ordering 3 items but I didn’t. I assume it needs to be 3 items of clothing to get that discount. I don’t believe it specified that on the website

14 March 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

Rated 1 out of 5 stars

Low quality knockoffs; ridiculous return policy

I wish I had read the reviews before purchasing. They are a Chinese company and that is not clear from their website. I’ve been burned before by Chinese scams where sellers use images stolen from actual artists/creators and sell low quality knockoffs. Their return policy is garbage…you pay to ship back to China or they offer you 20% off your next order to keep the items. No thanks I will not be ordering from them ever again!
Edit: in response to the vendor’s message, I already tried reaching out to that email before posting the review and was offered the option to return to China at my cost which I was not willing to do because the issue was that the items are not as pictured (i.e. fraud) so I shouldn’t have to pay for shipping. They offered me an $8 refund on an over $80 order and 20% off my next order if I keep the items. That is absolutely ridiculous! There is no way I will order from them again so the 20% off is useless, and the $8 is less than 10% off this order.

27 February 2025
Unprompted review
Dashingsoul logo

Reply from Dashingsoul

Hello, we're so sorry for any unpleasant experience. Please contact us via Facebook messengers or Email address contact@mail.dashingsoul.com, we will try our best to follow up with your order issues and solve the problems accordingly. Sorry for any inconvenience caused. Thanks for your understanding.

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