Nana's Ice Cream Palace Reviews 

213
TrustScore 2 out of 5

1.8

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Rated 2 out of 5 stars

These brollys are ok but nothing special. They’re difficult to collapse because you have to push a tiny button on each of the four sections. I was expecting a one button auto open as well but you don’... See more

Rated 2 out of 5 stars

Was given umbrella as a gift. Looked solid. Built to last. However, 2nd time I used it one of the 'arms' stopped bending making it impossible to close the umbrella properly. Reported fault. Disgusted... See more

Rated 2 out of 5 stars

Went for the high end of the market, product looked amazing just what I needed but was not 100% perfect, faulty stitching connecting ribs to outer canopy, not what I expect for this money. Slow resp... See more

Rated 1 out of 5 stars

My wife got given one of these and they are crap. Really expensive and heavy and broken after 3 uses. Lifetime guarantee works if you send them a tenner to cover postage PLUS cost of you sending... See more

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1.8

Poor

TrustScore 2 out of 5

213 reviews

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1.8

All reviews

(213)

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Rated 5 out of 5 stars

Wish I'd bought two...

The speed of service and quality of product are second to none. I just wish I'd treated myself to one of their combo offers and bought two sizes.

Absolutely worth the money: would only buy Davek in future.

21 August 2017
Unprompted review
Rated 2 out of 5 stars

It broke within 20 uses.

Bought a davek as I thought the umbrella would be very resilient. It broke within about 20 uses. Whilst it is guaranteed you have to pay shipping and handling of £10.00 and you also have to pay the postage to Belfast. I am moving to Australia soon and if it breaks again they will charge a whopping £35.00 to post it back to me.

I wonder how expensive owning a davek will become. I only hope that the repair is not a shoddy one.

21 August 2017
Unprompted review
Nana's Ice Cream Palace logo

Reply from Nana's Ice Cream Palace

Robert, we are sorry to hear about the experience. We do have a local AU office which you can ship your umbrella to for future repairs, so the cost of return shipping should be minimal.

Rated 3 out of 5 stars

Packaging seemed haphazard

Packaging seemed haphazard. Came in an unsealed plastic covering. Didn’t seem to be in pristine condition - In fact I was suspicious that it might be second hand.
Also doesn’t extent fully automatically on opening.

17 August 2017
Unprompted review
Rated 5 out of 5 stars

Delighted by the quality

Delighted by the quality - this is my 2nd Davek umbrella - very sad to lose the last one so extremely pleased to see the offer of a hal price replacement if I lose this one!

15 August 2017
Unprompted review
Rated 4 out of 5 stars

So far, so good.

Quick delivery time, great product, albeit the Great British weather has only allowed me to use it once so far, so early days! So far so good though.

14 August 2017
Unprompted review
Rated 5 out of 5 stars

Davek traveller

I ordered the umbrella but for some reason the discount code didn't 'apply' so emailed company and got a reply saying that they would take the 15% off - which I thanked them for... the umbrella arrived very quickly and it looks extremely sturdy, it's not been opened/used - I know that I've bought it early but it's a Christmas present for our daughter and I know that she will be over the moon with it 😊

12 August 2017
Unprompted review
Rated 5 out of 5 stars

An outstanding umbrella

I'm very impressed with the product and overall service that I received.
I particularly like the materials used to construct the umbrella and the mechanical operation. I would recommend this umbrella with no hesitation.

10 August 2017
Unprompted review
Rated 5 out of 5 stars

what can say more

what can say more - the presence in Internet, the delivery process and the most important of all, the product itself works great! Thank's!!

9 August 2017
Unprompted review
Rated 5 out of 5 stars

Great Umbrella

Good quality and best umbrella ever as its so small and fits anywhere!!! Delivery was also very quick.......Just in time for the rain!!

8 August 2017
Unprompted review
Rated 5 out of 5 stars

This is a well made and expensive …

This is a well made and expensive product. In my view similar to any Apple product in design and packaging.

It feels good in the hand, it goes up and down with ease.

Not tried it in the rain yet.

It's one of those products its nice just to own. I hope I do not loose it.

Regarding speed of delivery..Came within two days of order which is very good indeed

7 August 2017
Unprompted review

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