Unfortunately dress didn’t work out and when wanted to ship it back from the US to UK I was asked to pay $240 which is insane! I would expect from a company that big to let consumers know prior to buy... See more
Company replied
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The dress came exactly seen on the website, and it was packed so beautifully and securely - it even came with its own tiny cushion hanger for the complete finishing! Customer service was top no... See more
Company replied
Quick delivery and beautiful dress. My daughter is made up and excited for her prom.
Company replied
This is the second time I have purchased dresses from David Charles. The first was for my twin daughter's year six graduation, and everyone was taken back by how beautiful the girls looked in their... See more
Company replied
Company details
Information provided by various external sources
Discover the very latest in girls designer dresses from our exclusive range here at David Charles. David Charles is the iconic British brand for luxury children’s dresses and girl’s party dresses, with a knack for making little girls look and feel gorgeous.
Contact info
1 Thane Works, Thane Villas, N7 7NU, London, United Kingdom
- 0207 609 4797
- enquiries@davidcharleschildrenswear.com
- davidcharleschildrenswear.com
4.0
Great
387 reviews
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Thank you 🙏🏻
4 April 2023
Beautiful, well made and fast shipping
The dresses are beautiful just as pictured. Delivery was fast and quality is amazing. Cannot wait to see our girls wearing these dresses. Very much appreciated the sale that was active and allowed me to purchase these for a very reasonable price. True to size and very well made making the dresses comfortable for children to wear.
19 March 2023
The quality of the fabric is very poor
The quality of the fabric is very poor, and the size was strange, short, but not commensurate with my daughter's body, very wide, slouching shoulders. Also, the shipping company took a tax from me in the amount of 263 Saudi riyals, which is absolutely illogical
22 March 2023
Reply from David Charles Childrens Wear
Dear Sirs
We are sorry you were not happy with your product , the size speciation of our dresses is always monitored and adjusted where necessary but after 50yrs in business we believe we have the correct fit for the majority of our clients.
As per our terms and conditions the client is responsible for import duties and taxes into the country of destination this is something we have no control over.
Thank you for your feedback
HORRIBLE
HORRIBLE. TRIED TO RETURN SENT 3 EMAILS NO RESPONSE. GREAT CUSTOMER SERVICE WHEN YOU WANT TO PURCHASE NON IF YOU WANT TO RETURN. WHO KNOWS IF I WILL BE REFUNDED. VERY EXPENSIVE TO SEND BACK.
15 March 2023
Reply from David Charles Childrens Wear
Dear Sirs
We are sorry for the late reply to your emails but we have been in the middle of a Office/warehouse move and this delayed some of our responses. I believe you have been contacted and when your returns are received the refund will be processed within 24hrs.
Thankyou
Disappointing dress
Dress was very disappointing. The fabric but especially the cut. Even my skinny daughter was upset by the way the dress makes you look. Wide and with no proportion
10 March 2023
The color of the dress turns very…
The color of the dress turns very different from the picture.
17 March 2023
Easy to send for the clothes and came…
Easy to send for the clothes and came next day delivery.
18 March 2023
One of the worst online shops
This is one of the worst online shops I've ever dealt with. I bought a dress for my daughter and they sent it via FEDEX and when it arrived, we found that it does not fit and we had to return it and they refused us to send it via FEDEX or any other courier company and they demanded to send it via local post service and it ended up paying 35.5% of the the dress cost just for sending it back and with the original shipping cost they took to send it at the beginning, we indeed paid more than half the price of the dress that we don't have now!
will never deal with them again
11 March 2023
Unprompted review
Reply from David Charles Childrens Wear
Dear Sirs
We are sorry you were not happy with your experience but we have worked within our guidelines set out in the Terms and conditions on our website for each and every country we deal with.
We are sorry that you find this experience your last but having been in business for over 50yrs and serving clients online for over 10yrs we feel we are very transparent on how we despatch and receive back returns.
Thank you
Customer Service.
Very disappointed I received a…
Very disappointed I received a different color the dress came with baby blue color
13 March 2023
Reply from David Charles Childrens Wear
Hi Doaa
Sorry that you received an item not to your expectations in colour , but we are happy that we have resolved this matter with you and that you are satisfied with the outcome.
Thank you
Customer Service
David Charles dresses are everting what…
David Charles dresses are everting what you would wish for! We have a collection and my daughter have been growing up with those dresses! Keep purchasing and never ever don’t disappoint!
Would be good if the dress coming with a nice hanger (not plastic) and dress should have a nice protection bag! Hopefully you guys have something to work on in the future! Otherwise we are very pleased ;)
16 March 2023
you give a telelphone number who…
you give a telelphone number who belongs to a private citizen here in the usa,sending the wrong merchandise and lo and behold i the consumer who was dopped by you have to pay for your mistakes? if i am not getting a free label for shipping and my money back my next move will be a letter from my lawyer and social media will be aware of your terrible public relations!
1 March 2023
Reply from David Charles Childrens Wear
Hi Ivrii
We are sorry for the misunderstanding that the contact telephone number is not a USA number but a UK number that is why you were unable to reach us.
However we are happy that we have resolved the issue with you and you are now satisfied with the outcome of your issue.
Thank you
Customer Service.
Absolutely beautiful dress there are A… fantastic
Absolutely beautiful dress there are A 10 star
30 January 2023
Delightful dresses
28 January 2023
Great customer service from Robert.
12 January 2023
Reply from David Charles Childrens Wear
Thank you 💕
Reply from David Charles Childrens Wear
Thank you 💕
Beautiful fit but expensive and not the best quality materials
The dress fits very well and looks very stylish. However the outer material feels very plastic-like and the lining is synthetic rather than natural fibre. We are keeping it because of the look. It was bought at a discount. Having now received the dress and had a feel of the material I would have second thoughts about buying it at the full price £££
12 December 2022
Reply from David Charles Childrens Wear
Thank you for your review. We value all feedback and have passed your comments on to head office.
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