Davidjones Reviews 271

Terrible attitude of staff. I wanted to return some of the items I bought online got sent to 3 different floors to process, ridiculous. The concession areas are the worst for finding products and receiving customer service. This just make me want to stick to online retailers who do free returns. Then I tried to return a $755 dress, and silly customer service person tried to deduct $150 for the gift card I was given for spending over $500, I left the unused giftcard at home & she refused to cancel the card so I could get my full refund! So I have had to now make a second trip into the city to return the dress with gift card. No goodwill for a stupid ill thought out promotion. I will never shop at David Jones again. Trying to breach ACL consumer rights & hiring uneducated, lazy & rude staff.

Terrible customer service. I found a product that was on sale - when I went to the checkout they told me that the price on the sticker wasn't the actual price of the garment, then suggested that I got a sticker from another product and planted it on the product I wanted to purchase! - After they realised that I was indeed innocent and that it must have been a mistake on their part they just made out a big bunch of excuses and only "apologised for the inconvenience" after I took the matter to their online customer service.
all they needed to say from the beginning was - sorry, one of our stuff must have made a mistake - or something like that!(I am not an unreasonable person. I understand that it could have been a mistake) what really upsets me is that instead, I was made to feel ashamed and guilty when all I wanted was to purchase something from their store.
I never want to shop with them again. I will also make sure my family's David Jones cards are cancelled.

The worst attitude I have ever experienced was last night at Highpoint Victoria in every department I visited.
From sales and customer service perspective It doesn't get worse than staff asking if you need help and then not helping.
Extraordinarily one particularly useless staff member said to a security guard in front of me "if a customer needs help don't call me" in the Mac dept she refused to even open a drawer to look for what I needed.
Suggesting I come back tomorrow while leaning on the display as if I had time while working full-time.
Seriously David Jones this is the reason why your store is doing so badly and your staff have no logical connection between service experience and success, send them to the Mecca store for training

Bought a Clinique moisture surge with a bonus gift, no gift sent and when I contacted the team, rather than saying we can ship the free stuff to you they said I should have added it.

As far as I remember it automatically adds the bonus gift when you purchase the related item but as I also buy from Clinique store which gives you an option to select your samples, I am not quite sure. Still considering I had fulfilled the purchase during promotion, in spite of considering the matter and sending me the free promotional stuff, I was asked to return the items through posting them back. Highly disgusted with this experience, would never shop again at david Jones, prefer Myers who has wonderful customer service staff to consider and accommodate the consumer situation unlike the David Jones inconsiderate customer service Staff.

Also as they know I would not spend $10 for shipping back and cannot return as the stores are closed, everytime slammed in my emails the return policy with a message if not satisfied you may return the item.

I bought it to use it and who waits to return it to the store which will open , I don't know when?

Pathetic customer service considering during these Covid 19 circumstances, extra care should be given to their customers to increase client base but looks like the customer Team is busy sinking the David Jones ship by shunting the customers with the option of something like apologies for the experience, you should have added it, now your option is to return it.

Purchased an Orrefors Ice bucket through David Jones. This is an extremely heavy bucket. The metal handle of ice bucket detached from crystal section causing the crystal to smash and damage my kitchen benchtop, fridge and floor tiles. This has caused damages totaling over $6000.
The product shattered into a million pieces almost injuring my child standing nearby. I would not like to imagine if he was standing underneath!
David Jones has shed all responsibility of the issue even sending me a form to sign with a "goodwill" amount to be paid to me in exchange for confidentiality and releasing David Jones from all claims and losses.
WOW!

I had a great experience in The Canberra Civic shop. Thanks to the wonderful service of Chandni. After a frustrating two days of trying to find a pair of jeans that were a good, comfortable fit and in the colour and style I liked, lovely Chandni came to the rescue and I ended up buying two pairs. I came out of the shop very happy and satisfied. 👍

They sent me a wrong item.. they they offered me extra 10 percent off to keep it or send it back for refund.. i sent it back .. paid the postage.. but didnt get the postage fee which was 10 dollars.. that was unfair plus all the bad experience i went through

I'm really not sure when David Jones' customer service went down the toilet, David Jones used to be the pinnacle of department store shopping.

On my recent experience I bought a dress online for my daughter. The parcel arrived but the size on the order (size 8) did not match the dress delivered (size 14). There was no easy way to swap the dress so I went back online. The dress was now on sale and so I ordered it, but again the wrong size was delivered (size 10 not 8).

My daughter attempted to return the dress in person and have the credit placed on my card - she said she was sure that if she had been caught stealing the dress she couldn't have been treated worse. No staff could credit the dress to my account as they indicated the card holder needed to be present. She had all the dockets, was not asking for any money other than a credit to my account, and had I sent the dress back via post they could have credited it without me being present. The credit I eventually received for the return of the dress was not to my account but to a gift card. I am reluctant to shop in person these days and when I arrived at the store I was treated like I had the plague - the amount of PPE worn by the one staff member on the floor was confronting. It turns out that she could not complete the transaction and took me to Customer Service on another floor.

The additional "bonus experience" came about 6 weeks later when I decided I might as well use the gift card towards a purchase. The gift card wouldn't work as no money was actually put on the card when they gave me a "credit". So I have paid for the dress twice.

I am now wondering what the temperature in Hell would need to plummet to before I shop in DJs again. My daughter and I are both presentable, professional women - we're not used to being reviled when we walk up to a counter for service. My card is a platinum DJs AMEX that was meant to give me some sort of superior experience.

Could I suggest that David Jones look to employ a few of the recently unemployed, perhaps focusing on those who care about customer service? At the very least, train your staff on how to complete a transaction, whether it be sending the correct size garment for an online purchase, or completing a credit transaction.

I initially placed an order for some make up and home products to which was cancelled due to them not having all the items available.
Placed another order and received them rather later than expected. However, they all came packed very well and in great condition.
Their customer service needs to be worked on.
Overall, experience was average.

The Phone virtual assistant is hopeless when enquiring about an order status , having serious problem with getting the order number and cuts you half way . Can it enter order number on phone keypad as it doesn’t seem to recognise that either .
I requested a phone call back and the lady who called me back she must be deaf as she couldn’t hear me and said oh you don’t want to say anything call back when you want and she hung up .

Absolute worst customer service and forget online shipping. Do not order online from this store. It takes weeks. In this day and age that’s ridiculous.
Definitely going to go under. I have no idea how they stay in business lol

ABSOLUTELY TERRIFIED!

Went into the store to buy some cloths, sales woman kept on telling me that she will give me more discount on the day… when I was ready to purchase she tolled me that in order for me to receive further discount I need to sign up for "David Jones Loyalty" card so I agreed, she took her iPad out and tolled me what sections to fill-in... on the very last question there was a “limit” section she scrolled down to $2000 ….. that looked very odd to me as I never heard about loyalty cards having limits, I started questioning sales woman about the "limits" and she pressed submit button and submitted my application - few minutes into me questioning her about the “limits” she informed me that she submitted my application for an America Express credit card NOT David Jones Loyalty Card. I was in shock I asked her to immediately cancel my application, she tolled me to leave the store as this could take a while and she will take care of everything and will get back to me once everything is done. Few hours later I called the store “general manager from mans department” assured me that nothing gone though and informed me that he will have a good chat with that staff member as customers in the past complained about her doing the same thing.

When I called American Express just to make sure my application didn’t go though they informed me that it did go though and it's been rejected and it effected my credit rating.

Tried to resolve this matter with store manager - horrible woman how twisted my words in her favour and the favour of David Jones store - she called me back and tolled me that she been informed that I applied for a credit card and changed my mind at a very last minute!

She tolled me that my rejected credit card application will NEVER effect my credit rating and instead of investigating situation and finding out exactly what happen she kept on putting me down and kept on protecting her staff.

I am in shock!!! Not only they allowing sales people to lie and trick customers they twist words and makeup stories in their favour to look good and make a customer look like a fool.

Then after all that she had a nerve to offer me a minuscule discount next time I shop at David Jones…

I will NEVER EVER EVER shop there again I never met so many two faced people in one store trying to protect a very little reputation they have left.

im so frustrated, i ordered a handbag online over 2 weeks ago. it still hasnt been dispatched. i contacted them asking if they have an estimate on when it will be dispatched and i got a copy and paste answer. i could have bought the handbag straight from the michael kors site and it would have been here by now. if you can get the product you want from another site you definitely should.

I purchased an EGift card online for a birthday present, which never arrived. I made many many calls to the customer service number, which I was put on hold until I had to give up and hang up, sent many emails that went unanswered. Eventually started to ring a Melbourne number, the only bright spot of that was at least Robina and Elizabeth did speak to me and 'tried' to have my concern answered. After a couple of weeks Prue told me it would be delivered in 3 days, I rang back after 4 and was told it could take 5, never arrived and many attempts to have the Manager of Customer Service - Sarah speak to me or return my call just did not happen, she should feel ashamed to say she is the Customer Service Manager - there was no Customer Service. I eventually had to get American Express get my money back. The whole process took over 6 weeks. I brought many items in the 'lockdown' and never experience such poor service as from David Jones. I will never spend another cent in David Jones and will go straight to Myers. David Jones should rename Customer Service to NO SERVICE !!!!

DJ's Chadstone shut today at 6pm. I arrived at 4 pm to buy a designer handbag and a t shirt. When I was in the bag section a team of staff were packing away ALL the designer handbags into boxes to remodel the shelves as I had to ask because I wasn't sure what was happening. I saw the handbag I wanted but then within in the blink of an eye it was gone! I was asking the staff where it went as I wanted to buy it. DJ's has excellent sales on at the moment and I had 2 hours to search the extra reduced items (well so I thought) . The staff packing the boxes were extremely rude when I asked for help. I had to pay at the MIMCO counter for a separate Camilla bag purchase which I happened to secure just as it was going into a box!! I asked why the merchandise couldn't be packed away after store closure which was not answered. There were numerous customers asking where the designer bags were as they also wanted to purchase items. I would think that when retail is trying to get back on track and there are customers wanting to purchase that the customers may have come first. I have had so many poor experiences in David Jones in general from never finding a staff member to assist, rude staff, being humiliated by staff and after today I have made a decision to never purchase from a David Jones store again!

What i earth is happening at DJ’s. The service is just about non existent. Bought a very expensive cutlery set when I got home I found pieces missing. Called store ,the girl on phone was so incredibly rude. I used to love shopping there. Sorry but I am just not Going to spend money in a shop where I am going to get attitude from the Staff .

Wanted to purchase 4 dinner sets today. Could only get 3 at Hornsby. They said that the computer said there were more at Castle Hill. Could they ring and get 1 set put on hold for us? NO. You ring yourself! I decided to check the contents of the dinner set boxes (which DJ’s always did in the past). And 1 set had a broken bowl!! Well that was a pain because now they had to refund 1 set! Somehow that was my fault?? Then I was told to move to the back of the counter if I wished to check the other sets. I can’t imagine with this attitude what they would do if I got home and found more breakages. When I enquired about having the 2 sets delivered from Castle Hill they said they didn’t trust the dinner sets not arriving unbroken. Absolutely zero service. May as well have gone to a supermarket with a self check out. That’s why I chose to go to DJ’s... supposed service and quality. Sadly no longer the case!

we ordered a sealy bed in store in February 2020 - the price included the removal of the old bed - we were told 2 days before delivery that DJ's would not be taking the old bed away (due to covid?) and gave us no options to remove the old bed so we had to take it downstairs ourselves and arrange at our expense to have it taken away - it cost us $98 and a lot of stress -because removal of the old bed was included in the overall price with DJ's we have been trying to get the $98 ever since the new bed was delivered on 21 March 2020 - no response from anyone at DJ's despite numerous calls (5 actually answered) and chats (nearly 10) over the past 3 months all of which end in either the chat session ending prematurely (after 45minutes waiting) or the customer service officer (when you can actually reach a live person) promising a response but nothing happens - we have been customers of Dj's for over 40 years but will NEVER step foot inside one of their stores again - they've got one thing right however - THERE'S NO OTHER STORE LIKE DAVID JONES (for appalling zero service

Terrible online experience, order was cancelled without a reason, I have been chasing my refund for over a month, but without success. Customer services always promise it will be responded in x days, but it has never happened. This is definitely the worst experience I had and I am completely surprised with their incompetence.

After 60 years of being a loyal David Jones customer they will no longer get my patronage again.
It started with a eGift card purchased online that did not arrive. The purchase was confirmed.
Trying to get a refund from David Jones I can say it is one of the least responsive businesses I have ever had to deal with. Telephone queues, posh sounding auto recordings of pretend prestige, mind numbing loony tune pacifiers telephone queue 'music', non responsive email requests... it's all NOT going on at David Jones - beware!