DAVID KIND Reviews 

224
•
TrustScore 4 out of 5

4.1

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Rated 3 out of 5 stars

I placed my order in early November & didn’t receive it until after the new year. I also feel like they made need some fine adjustments on the nose area & pressure point behind my ears. I have exper... See more

Company replied

Rated 4 out of 5 stars

Tightening up and new lenses are great. My small complaint is that the area inside the frame where it meets the lens was not cleaned up (they're clear frames). *EDIT* - quick response from Sami and... See more

Company replied

Rated 5 out of 5 stars

I've used David Kind for my sunglasses the past 8 years, ordering at least one pair per year. I've yet to be disappointed by their glasses, with amazing lightweight frames and the highest-quality le... See more

Company replied

Rated 2 out of 5 stars

Remarkably responsive service, but suboptimal quality of finished product. I am now skeptical about the quality of the lenses and accuracy by which a prescription can be filled off an online photo. Af... See more

Company replied

Company details

  1. Optician
  2. also in
  3. Sunglasses shop

Information provided by various external sources

Premium online eyewear hand-selected for you by a professional optician. 6 frames to try on at home for 6 days. Free shipping both ways.


Contact info

4.1

Great

TrustScore 4 out of 5

224 reviews

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4.1

All reviews

(224)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Love love love

Love love love
I LOVE the personalized experience w/ DK. My designer was so hopeful and the company offers a variety of options. I have worn the same styled glasses for 5+ years (and yes, I've bought new glasses, they just look practically the same). I comfortably expanded my horizons with the easy try-on process.

Bonus points: their factory and production details are listed online

3 September 2020
Unprompted review
DAVID KIND logo

Reply from DAVID KIND

Thank you!

Rated 5 out of 5 stars

High quality handmade eyewear from David Kind

High quality handmade eyewear, accurate prescription and excellent customer service. I would purchase from David Kind again and would recommend to anyone without hesitation.

29 August 2020
Unprompted review
DAVID KIND logo

Reply from DAVID KIND

Thank you :)

Rated 5 out of 5 stars

Worth the wait!

Admittedly it took some time for my order (I have a tough prescription) but the sheer quality of the frames and lenses have been worth it. I've only had my glasses for a few weeks now but I absolutely love them. They fit my face almost perfectly and I've never had frames that feel this well constructed. I'm quite impressed. My only real complaint is that I wish they had more color options for guys.

26 August 2020
Unprompted review
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Reply from DAVID KIND

We have experienced a big slow down due to the virus, so I apologize for the delay. Thanks for your patience and super glad that you love your new glasses!

Rated 5 out of 5 stars

Very high quality glasses

Very high quality glasses. Accurate lenses and terrific build quality. I wish they had some wider lenses to fit my big ol head, but these aren't bad.

I'm happy with the stylist role as well, I ended up picking a pair that I would've never chosen for my home try on, so props to her.

I will definitely buy from David Kind again.

22 August 2020
Unprompted review
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Reply from DAVID KIND

Thank you, Nicole!

Rated 5 out of 5 stars

Best Purchase for Eyewear

Quick, easy, and painless. I have terrible eyesight, so finding high-quality frames and lenses has always been my highest priority. I received my glasses in the mail, and they are perfect. I'm very happy.

17 August 2020
Unprompted review
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Reply from DAVID KIND

Thanks for taking the time to write a review. We are glad you are loving your glasses!

Rated 5 out of 5 stars

Great experience as always!

Great experience as always!

This is my third pair of David Kinds and I've never had anything less than stellar results. I love the refurbishment program too, because most of my issues with my glasses are just user error and my lenses getting scratched because the frames are so high quality I think they may last forever!

Sami in the customer service team was terrific at keeping me updated on the progress for my order and my refurb, and I'm looking forward to ordering my fourth pair when my style changes (and not because I have to, because again these things are INDESTRUCTIBLE!)

13 August 2020
Unprompted review
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Reply from DAVID KIND

Thanks John! We appreciate you.

Rated 5 out of 5 stars

Great online store for glassess

Great online store for glassess. Quality products. Better than going to an optometrist and feel pressured to decide and buy within minutes. Here you get to try 6 up to a week.

10 August 2020
Unprompted review
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Reply from DAVID KIND

Thanks Fernando :)

Rated 5 out of 5 stars

Great service great product

Style/optometrist support was stellar, and the glasses are high quality. Looking forward to my next pair!

6 August 2020
Unprompted review
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Reply from DAVID KIND

Fantastic!

Rated 5 out of 5 stars

Easy process, awesome glasses!

The entire process was super easy. I love my new glasses, they are well-made and the fit is super comfortable. I think these are the best-fitting glasses I've ever had, and that's after 20+ years of buying glasses. I will definitely order from David Kind in the future and recommend to friends.

5 August 2020
Unprompted review
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Reply from DAVID KIND

Fantastic! So glad you are loving your new glasses :)

Rated 5 out of 5 stars

Exemplary service and product

From thoughtful interactions with caring people on the team, to an artistic quality in overall product and fit- the experience was superb and these are the best glasses I have ever owned.

4 August 2020
Unprompted review
DAVID KIND logo

Reply from DAVID KIND

Thank you for the really kind review, we appreciate it! :)

Rated 5 out of 5 stars

Excellent, Responsive Service and Glasses

-After seeing the website and reading the positive reviews, I thought that I might get a pair of glasses, and I was not disappointed. I am very happy with my new pair of progressive, transitions glasses! I have a complicated and strong prescription, so when I received them, I was delighted that the lenses were not only perfect, but also the sidepieces fit on my ears.
-Anyone who buys progressive, transitions in 1.74 lenses, knows how expensive they are. These are very reasonably priced when compared to my eye doctor.
-I emailed with the stylist several times and she was always quick to reply. She was helpful in assisting me choose frames and in answering my questions. Great personal service!
-The frames are sturdy and high quality. It would be nice to see a slightly more feminine touch, and more choices in the women's frames.
-I am really glad that I chose these glasses, and would buy glasses again from David Kind.

11 July 2020
Unprompted review
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Reply from DAVID KIND

Thanks Joyce!

Rated 3 out of 5 stars

Nice frame, less careful work in the lens, and long wait

Nice frame. There is an area on the edge of the lens that is roughly cut and not polished to be smooth. I was also dissatisfied with the long processing time (3 weeks for mine to ship, so in total 3+ weeks to receive the new pair)

29 June 2020
Unprompted review
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Reply from DAVID KIND

Thank you for the feedback. We've experienced a ton of delays due to the pandemic, we apologize for this. We take a lot of pride in our craftsmanship -- please shoot us an email at optician@davidkind.com regarding the edge polish and we are happy to look into this for you.

Rated 2 out of 5 stars

Disappointing service

I wish I could give a better review but it took a long time for me to receive my glasses and the team did not proactively communicate with me regarding any of the delays:

I ordered my glasses on 05/25/20
I was informed it would take 7-10 working days (after I asked via email).
After 12 working days I followed up and it took 2 days for them to get back to me and inform me 'they are going through final tomorrow' (it was 6/9/20).
On 6/12 I still had not received a shipping confirmation so followed up again and only then was informed 'glasses didn't pass final'.
I did not get my glasses until 6/17.

I informed the customer care team that they should have been proactively informing me of delays in my order instead of me needing to follow up with them constantly. It was a really disappointing experience as these glasses are not inexpensive so I was expecting a really high end experience end to end, however, it was really subpar. While I love my glasses I will not order here again as I do not trust this company to be able to provide timely delivery or even base line acceptable costumer service.

29 June 2020
Unprompted review
DAVID KIND logo

Reply from DAVID KIND

Hi Davis, We apologize that you didn't have the best experience with customer service, but very glad that you love your glasses! It does look like it took a total of 15 working days (we lost a day due to Memorial Day). The promised time is 7-10 working days, so it definitely took a bit longer than usual. Sami did follow up within 1 day according to our system, but yes we agree we that she should've been a bit more proactive. We ended up overnighting the package (we typically use 2-3 day shipping) to accommodate for lost time and delays. We have experienced delays with shipping due to the pandemic, which has not been ideal. Again, we apologize for the delays with shipping and ETA updates. We hope you give us a try again in the future.

Rated 5 out of 5 stars

My glasses are GORGEOUS

My glasses are GORGEOUS! Great customer service too. Excellent overall experience!

28 June 2020
Unprompted review
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Reply from DAVID KIND

Wonderful, thank you :)

Rated 5 out of 5 stars

Best pair of glasses that I have…

Best pair of glasses that I have bought! The lenses were very clear, crisp, and precise. Also, the optician was very helpful and did a fantastic job of picking out eyeglass frames. When I got the glasses in the mail, they fit perfectly and David Kind got my prescription correct.

24 June 2020
Unprompted review
DAVID KIND logo

Reply from DAVID KIND

Thank you for the kind words :) Glad that you had a great experience with us!

Rated 4 out of 5 stars

Great experience

Great experience! I wish there were a few more frame selections, but the process was easy and well done.

18 June 2020
Unprompted review
DAVID KIND logo

Reply from DAVID KIND

Thank you for the feedback :) We will definitely reach out when new styles become available.

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