David Knowles Funeral Service  Reviews 

75
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 33 reviews, reviewers overwhelmingly had a great experience with this company, frequently sharing how grateful they were for the support received. Customers frequently praise the staff for their genuine care, profound compassion, and professional guidance provided throughout incredibly difficult moments. Individuals emphasize that nothing is ever too much trouble during the planning process. People note that the overall service is exceptional, ensuring every single detail is handled with utmost dignity and absolute respect from start to finish. Consumers deeply appreciate how approachable, attentive, and supportive the team remains, making ongoing communication completely smooth, transparent, and thoroughly reassuring during stressful times.

What people talk about most

Staff

Consumers find staff to be exceptionally supportive, professional, and compassionate during difficult times.... See more

Service

People report positive experiences with service, describing it as compassionate, professional, and attentive... See more

Customer service

Reviewers highlight positive aspects of customer service, expressing deep appreciation for the exceptional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

David Knowles provides a deeply personal and compassionate service. He went above and beyond for our family, tailoring everything to our wishes and supporting us through every step. We were so gratefu... See more

Company replied

Rated 5 out of 5 stars

We can't thank David enough for the care and compassion shown when our mum passed away. Although we chose a direct cremation with no service, every step was handled with dignity, warmth and absolu... See more

Company replied

Rated 5 out of 5 stars

We met Dave a few days after my Dads passing. He instantly put the family at ease during such a difficult time. Dave talked us through all the options and guided us through the whole process , regular... See more

Company replied

Rated 5 out of 5 stars

David went above and beyond any of my expectations and worked tirelessly throughout the evenings and weekends to ensure my Dad received the exact send-off that he'd asked for and that my brother and m... See more

Company replied


Company details

  1. Funeral Director
  2. Funeral home

Written by the company

An Independent Funeral Service proudly owned and operated by David Knowles. Serving the communities of Yarm, Eaglescliffe, Ingleby Barwick, Thornaby, Stockton-on-Tees, Middlesbrough and surrounding areas. With over 25 years experience, I understand that every detail matters when it comes to saying farewell to a loved one. From the smallest gesture to the grandest arrangement, we put our heart and soul into every aspect of the preparation process. With compassion and professionalism, we ensure that every moment is dignified and meaningful, honouring the life and legacy of those we serve. Trust David Knowles Funeral Service to handle every detail with Dignity and Kindness.


Contact info

4.9

Excellent

TrustScore 5 out of 5

75 reviews

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4.9

All reviews

(75)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Exceptional care and professional service

As soon as we met David we felt as if we wanted to entrust my mother’s funeral arrangements to him. He was quick to respond to our enquiries, genuine and open, explained the services he could provide clearly and allowed us space to consider and make our decisions. We perhaps weren’t the easiest of customers at times as we had specific aims and wanted to write our own eulogy, plan the running order and the format and content of the Order of Service and needed to ensure the decisions we made met all our needs. David was patient, professional and true to his word to be available whenever we needed to contact him throughout the planning process. He made useful suggestions to allow us to consider options and achieve the celebration of life just as we envisaged it. The other members of the team were also helpful and professional and Caroline the celebrant recommended by David was exceptional. On the day we felt fully supported by David and his team. My brothers and I have no hesitation in fully recommending David Knowles Funeral Service.

10 January 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank You so much for your kind words and for taking the time to leave a review, Sally. It means a huge amount to the team and I.

David

Rated 5 out of 5 stars

Impeccable Service

David provided an impeccable, sensitive and professional service, it was second to none and contributed greatly to make my Father’s send off, a day of true celebration of his life.

He was very knowledgeable in recommending the services of Caroline Brown an excellent celebrant who was kind and superb throughout.
The arranging of the flowers and wake venue was all part of the service and quite perfect in every way, all very much appreciated by the whole family.

David’s company rightly deserves high praise for a very comprehensive, caring and professional service through a difficult time.

4 February 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words and for taking the time to leave a review. Your comments mean a huge amount to the team and I. I am truly honoured that the service we provided contributed to your Father's Funeral being a true celebration of his life.

Rated 5 out of 5 stars

David Knowles’ empathy

David Knowles’ empathy, understanding and unwavering support, made the process of saying goodbye to my Mum a little more bearable. He was available for advice at all times, nothing was too much trouble. The service he provided was professional, respectful, warm and kind. On the day of the funeral, his team were amazing and made a difficult time run smoothly, removing a lot of the stress so that I could focus on my family and friends. Thank you David.

13 January 2025
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words Helen. They mean a lot to the team and I.

David

Rated 5 out of 5 stars

The last journey should be beautiful .... it was!

David is the kindest, most professional and genuine person I could have ever imagined in delivering a beautiful and respectful final goodbye to my dad.
At a most difficult time he listened, he understood and without any attempt to 'sell' allowed me to shape the goodbye as I wished.
He was attentive without being pushy, he kept me informed at all times and even just checked in to see if I was okay and needed anything.
David went above and beyond in caring for my dad and also in caring for me and my family.
My mum is currently in palliative care and when her time comes to go on her final journey I will walk that path with David for her too.

15 November 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank You so much for taking the time to leave a review Nessa. Your kind words mean a huge amount to our team.

Rated 5 out of 5 stars

Thank you

David provided us with a very professional, kind and caring approach, giving us information about the services available. He also walked us through the process of informing all parties who would need to know about the passing of our loved one.

He kept us informed at all stages of the process, progressing things for us if required, removing any additional upset from us. We are very grateful for the service and support he provided.

5 November 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank You so much for taking the time to leave a review Dawn. Your kind words mean such a lot to the team and I.

David

Rated 5 out of 5 stars

David was great

David was great. Provided a full service and made a very difficult time much easier to deal with. I cant thank him enough.

16 September 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you for your kind words and for taking the time to leave a review. It means a lot to us.

Rated 5 out of 5 stars

I cannot express how grateful I am for the care and compassion shown by David

From the very first moment, he was more than just a professional—he felt like part of the family. His kindness and attentiveness made all the difference, ensuring that every detail was taken care of with dignity and respect.

He was always there whenever I needed him, offering support and guidance with a level of warmth that went far beyond what I could have expected. Whether it was helping with arrangements or simply being a comforting presence, David made a very challenging time so much easier to bear. I can’t recommend him highly enough to anyone going through a loss. He truly made a lasting impact, and my family will always be thankful for his help and care.

12 September 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words Lyndsey, they mean a lot to the team and I.

Rated 5 out of 5 stars

I would highly recommend David Knowles

I would highly recommend David Knowles. David showed genuine care and compassion when looking after our family. He was there for all of us 24/7 and looked after our Dad with dignity and respect. The beautiful flowers in the chapel which were personalised to our Dad were also a symbol of the care he provided. Thank you David.

19 August 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your feedback and kind words. They mean a lot to our team and I.

David

Rated 5 out of 5 stars

Supportive and kind

I lost my dad roughly a month ago - David and his team treated my dad with the utmost care and respect. They kept myself and my family updated every step of the way and made a real effort to help all of us understand how the process would work with almost daily updates. David and his team were incredibly kind and thoughtful and went above and beyond to support us. David made what was a very stressful time somewhat easier by guiding me and my family through the process. I cannot fault the service and support that we received.

23 August 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you for sharing your feedback Alison. Your kind words mean a lot to the team and I.

David

Rated 5 out of 5 stars

David organised my husband’s funeral…

David organised my husband’s funeral last week.
We found David professional, kind, caring and empathetic.
We would highly recommend David and the personal service he provided us as a family. Nothing was too much trouble.

6 August 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you for your kind words Jean and for taking the time to leave a review. It means a lot to the team and I.

Rated 5 out of 5 stars

David organised my husband’s funeral…

David organised my husband’s funeral with care compassion respect I am so glad we chose to use his service. Nothing was to much trouble his attention to detail made all the difference. David was not happy until you were. I would also like to mention Caroline wood who gave the reading again with care and compassion. I would have no hesitation to recommend David . Thank you again from myself and family.

15 July 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to leave this lovely review. Your comments mean a lot to our team.

Rated 5 out of 5 stars

David is a confident and trustworthy…

David is a confident and trustworthy funeral director .

He was there for all my worries both before during and after the funeral.

I can’t thank him enough for guiding me through this painful time .

18 July 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you for your kind words Elaine, they mean a lot to us.

Rated 5 out of 5 stars

David has been amazing helping my…

David has been amazing helping my family through the sudden loss of my husband, i would highly recommend his services, he is such a caring and compassionate man

19 July 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank You so much for your kind words Vicki. They mean a lot to the team and I.

Rated 5 out of 5 stars

David Knowles Funeral Services

Davis handled the arrangements for my wife's funeral with a standard of professionalism, care, compassion and attention to detail which could not be faulted. I would not hesitate to recommend his services.

26 June 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you for your kind comments and feedback Maurice. If I can be of any further support I am only a phone call away.

Rated 5 out of 5 stars

Professionalism with courtesy and care.

When my wife passed away, David Knowles handled her direct cremation with exceptional professionalism, courtesy, and care. Throughout the process, David was incredibly empathetic and supportive, making a difficult time more manageable. He ensured everything was handled smoothly and respectfully, always keeping me informed and addressing any concerns I had promptly. His attention to detail and compassionate approach were deeply appreciated, and he went above and beyond to ensure my wife's final journey was dignified. I am profoundly grateful for David's support to my family and highly recommend his services to anyone in need.

19 May 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you for your feedback and kind words Fred, they mean a lot to us.

Rated 5 out of 5 stars

Impeccable service.

I attended the funeral of a dear family friend which was organised by David and his team. Such a professional, dignified, personal and beautiful service delivered by someone who couldn’t do enough for the family and got them through one of the most difficult days of their lives. Highly recommended.

22 May 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for taking the time to share your thoughts. Your comments mean a huge amount to my team and I.

David

Rated 5 out of 5 stars

We all deserve that special person to walk beside us at our hardest of times

None of us truly know how we want to say goodbye to our loved ones. Through the upsets, hurting and pressures of just wanting to do our best for them, there is just so much to consider and to arrange. Having David there to gently and knowledgeably guide us through each and every step is beyond words of gratitude.
You can claim anything you want on websites and flyers but can you truly deliver? This is a man who can and will. Nothing has ben too much for David. His communication and keeping us in the loop was exceptional. Visiting our mam in his premises just felt so dignified and that she was with the right person.
On the day, to see his smile and calm just allowed everyone to breathe and allow him and his team to so calmly, professionally and caringly go about their business. To see him walk in front of the cars to the church was beautiful and so touching. We all commented on how cars stopped and people on the street quietly bowed. He united a community at the time when it was needed most.
We truly hope that others read this review and appreciate that these are heartfelt words of thanks and recommendation for David Knowles Funeral Service. X

6 May 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank You so much for your kind words and lovely feedback.

Rated 5 out of 5 stars

"A walk into the sunset"

After poor service from a nationwide/call centred funeral provider, David quickly rescued and took control of an unpleasant situation. He then went on to deliver a thoroughly comprehensive; compassionate and professional service. This included providing a worldwide live-stream of the funeral service including drone filming of the funeral procession to the church.

Feedback from those that attended in person and those that watched from afar was extremely positive and complementary. David’s care and attention to detail and sympathetic handling of my family’s requests is much appreciated. My wife’s Tribute Page hosted on David’s website provides a a loving, impactful and lasting memory.
My daughter’s quote perfectly describes the service David has provided: “ It was like emerging from a car crash and walking into the sunset.”

22 May 2024
Unprompted review
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Reply from David Knowles Funeral Service

Thank you so much for your kind words Geoff, they mean a huge amount to our team and I.

David

Rated 5 out of 5 stars

AN ABSOLUTE ROCK

“I first met David when he was an absolute rock in organising my wingman Ken Allcroft’s funeral. Ken was a real joker just like me and a total gentleman... just like David. I took an instant liking to David. Indeed so much so that we have been friends ever since! How many people can say that about first meeting someone at a funeral? I can wholeheartedly say he is a solid, sound and reliable but above all brilliant funeral director who portrays an aura of sympathy and empathy overload.” Mike Greensmith (AKA Chief Crazy Horse)

4 April 2024
Unprompted review
Rated 5 out of 5 stars

A professional and caring service

My family and I were lucky enough to have David by our side to guide us through such a sad time in our lives when our father past away almost 2 years ago.

In such a short space of time, David arranged the most beautiful and personal send off for our Dad. A day spent reminiscing with all those that cared for him and one that we will cherish forever.

David was with us every step of the way and even made a detour to walk in front of the hearse past the house we grew up in which was a lovely touch.

We will forever be grateful for his support and we will continue to highly recommend his professional and caring services to all of our family and friends.

Thank you David.

8 June 2023
Unprompted review
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Reply from David Knowles Funeral Service

Thank You for your kind words Rachel. I hope you, Martin and the your family are all OK.

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