David Upshall Insurance Services Reviews 19

TrustScore 4.5 out of 5

4.6

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Company details

  1. Insurance broker

Written by the company

Established in 1984 our aim has always been to provide our valued clients with service that exceeds expectation. We arrange insurance with quality insurers that provide support to both ourselves and our clients; we also ensure that our clients benefit from competitive premiums. We provide a range of insurance cover, from commercial insurance to holiday let insurance and personal insurance policies. As a client of David Upshall Insurance Services you will benefit from your own personal account manager and in the event you have to make a claim you will be allotted your own claims administrator who will work on your behalf. David Upshall Insurance Services are authorised and regulated by the Financial Conduct Authority. It is always our intention to provide a first class service, however if at any time you are dissatisfied with the service we provide you should in the first instance contact us and we will try to resolve matters. If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service at: www.financial-ombudsman.org.uk/


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19 reviews

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Rated 5 out of 5 stars

Donna has been absolutely amazing

Donna has been absolutely amazing!
She took the time to understand my business requirements where my previous broker said they couldn’t help! I was uninsured for 2 years previously until Donna worked hard to find a solution for me! She has saved me a lot of money, time and I know that she is always on hand when I need to speak to her!

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Donna Williams is brilliant!

Donna Williams is brilliant!
We've found an insurance expert who cares and wants what is best for our company.
She really knows how to go that extra mile.
Thanks Donna - keep up the great work!

7 March 2026
Unprompted review
Rated 5 out of 5 stars

Very customer focused

Very responsive and helpful support from Taylor and the team. They worked hard to ensure that I got the right level of cover at a fair price. Would definitely recommend.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Our experience with Donna

Donna was incredibly attentive and helpful! She listened to what myself and my business partner needed, going above and beyond in the process by finding a very competitive quote for us. Would certainly use her again and recommend her to anyone needing similar!

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Donna Fletcher - Tasks made easy!

Donna was an absolute pleasure to deal with!

Made thing's extremely simple yet thorough for us when obtianing PI quotations. The process from start to finish was seamless.

We will be reccomending many client's her way!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Donna has been really helpful throughout the entire process, always trying to find the best options for us aligned with our needs. Thank you very much!

4 November 2025
Unprompted review
Rated 5 out of 5 stars

Literally 1st Class Service

Literally 1st Class Service. We had the support of Donna who could not have been more attentive, helpful and speedy! We were recommended David Upshall Insurance by another insurance company which probably tells you something! Thank you again Donna and David! Mark &Jess (Mutt Everything Dog)

10 October 2025
Unprompted review
Rated 5 out of 5 stars

Highly Reccommend

Donna has been fantastic and has got us everything we needed for a great price. Turned a quote around for us quickly and wasn’t complicated at all

28 July 2025
Unprompted review
Rated 5 out of 5 stars

Good old fashioned service

It’s very rare in this day and age to find a company, let alone a member of staff, who are prepared to ‘go the extra mile’ for their customers. David Upshall Insurance are lucky enough to employ Donna Fletcher who proved to us that great service still exists. Thank you Donna for working hard to find the right package for us and at the right price. Well done.

26 July 2025
Unprompted review
Rated 5 out of 5 stars

A Fantastic Experience from the start

A Fantastic Experience from the start. I have a small portfolio of properties and the insurance is due for renewal 5 August 2025. Unfortunately, I have not received a renewal from my current broker or insurer.
I contacted Donna Fletcher at David Upshall and she made the whole process so easy, with great advice an honesty. I have decided to place my business with them and would thoroughly recommend Donna from the Dorchester office.

21 July 2025
Unprompted review
Rated 5 out of 5 stars

Cannot Recommend Donna highly enough

Cannot Recommend Donna highly enough.
From the beginning Donna went through our business needs and requirements and highlighted areas we weren't correctly insured by our previous insurer, with her experience she raised some additional insurance policies she felt would be beneficial for the business.

Would Highly recommend Donna for all your business needs

24 July 2025
Unprompted review
Rated 5 out of 5 stars

Donna Fletcher is one of the best…

Donna Fletcher is one of the best broker I have ever come across. She has the top qualities and skills which enables her to find a best deals for her clients.
Donna have saved us lot of money on residential, buy to let, and business insurances.
Donna not only saves the money but she get the policies with more benefits.
on some product where she cannot save money she still gets the policies which offers more benefits for the same price.
Donna looks at client benefits than her own and she makes sure she gets the best policies.
Donna emails are so comprehensive which covers all angles and she makes sure the right protection is in place.
Donna is very humble, polite, approachable.
I truly and highly recommend Donna Fletcher she is simply the BEST.

9 June 2025
Unprompted review
David Upshall Insurance Services logo

Reply from David Upshall Insurance Services

Thank you so much for your kind and detailed review. We’re absolutely delighted to hear about your positive experience with Donna. She consistently goes above and beyond to ensure our clients receive the best possible advice, cover, and value—and it’s fantastic to see that reflected in your feedback.

At David Upshall Insurance, we pride ourselves on putting clients first, and your comments truly reaffirm the dedication and care that Donna brings to her work every day.

We sincerely appreciate your recommendation and look forward to continuing to support you with your insurance needs.

Rated 5 out of 5 stars

Great Service

Great service from everyone I spoke to at David Upshall Insurance Services. So much better to know I can deal with a small team, rather a company online.

29 April 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free, piece of mind and on the ball!

Donna contacted me and asked if she could help with my insurance this year, it took all the hassle out of shopping around and every question and request was answered quickly. I now know that i have the correct insurance in place with no uncertainty and a contact for future renewals and queries.
These guys are worth their weight in gold, great service.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Business Insurance.

I needed business insurance for a small retail shop and I was recommended to David Upshall Insurance Services.
I had been on comparison sites but decided to call the above company.
I was glad that I did.
Donna Fletcher dealt with my enquiry very efficiently over the phone. Donna pointed out a few important covers that I had missed which made me feel she was concerned that she was quoting the right cover safe guarding me and my business.
The quote Donna came up with was very reasonable and so I went ahead and purchased the business insurance.
The documents were with me the next day and it was comforting knowing that the insurance was set up by a person who is thorough.
I feel I will have no need to seek other brokers in the future as I felt I was a valued customer.
I can recommend David Upshall Insurance Services to anyone.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Five stars all round.
I gave a very tight deadline of less than 12 hours to find insurance for our holiday let property.
Linda and Andy were both very quick to react and Andy wasted no time finding a competitive and complete package. Some quick fettling of the figures and we signed up there and then.
We switched to David Upshall following recommendation from our neighbour after us being with the previous company for eight years, so it would have to be good to make us change companies! Top marks to David Upshall Insurance.

3 April 2025
Unprompted review

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