There were initial security restrictions. These made me feel safer, not inconvenienced as some may interpret them. Support was prompt, concise and friendly; both via support chat and email. Jax in par... See more
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Day1x goes above and beyond to ensure that your crypto needs are met. They offer the most competitive rates for trading BTC in the market. I am also thankful to Mike and Arpit for their assistance wit... See more
Thesde guys are amateurs. If you want nothing but dramas in crypto world these guys have it all. From slow and manual withdrawals, to freezing your account indefinitely with no end in sight. if you n... See more
Company replied
I'm signed up with a few crypto exchanges, but with Day1x I really noticed the difference in fees (there are barely any!). The website is also pretty easy to navigate, plus process of actually buy... See more
Company replied
Company details
Written by the company
Australia's Lowest Cost Crypto Exchange. Our mission is to make your crypto trading fees low and transparent. You don't need to be a high volume trader or use specific order types for low fees on Day1x. Our fee is 0.25% flat for everyone, regardless of volume or order type - an exchange built for the people, not just the whales. Join Day1x today, because the more money you save on Day1x, the more capital you have to invest in the market.
Contact info
Level 10, 627 Chapel St, 3141, South Yarra, Australia
- +61 3 8376 2706
- help@day1x.io
- day1x.io
4.0
Great
56 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 2 weeks
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Good support Emmanuel
Good support Emmanuel, havent tested the paltform yet.
25 July 2025
Unprompted review
Excellent support from Jax
Excellent support from Jax. Just wished my account can be enabled for crypto withdrawal again since I am over 60. Thanks
26 June 2025
Unprompted review
Mr Jax
Mr. Jax made the entire experience incredibly smooth and stress-free. He was unfailingly polite, listening to all my questions with remarkable patience, no matter how basic they seemed. He took the time to explain things clearly and ensured I understood every step. His helpfulness was outstanding, turning what could have been a frustrating process into a genuinely positive interaction. Thank you, Mr. Jax, for your exceptional support!
23 June 2025
Unprompted review
I'm very satisfied with your support
I'm very satisfied with your support. Everything worked out vary well. The agent Jax Tan was very knowledgeable and patient providing hid excellent support. I very much recommend using the Day cryptoccurreny platform.
11 June 2025
Unprompted review
day1x decided to restrict all accounts…
day1x decided to restrict all accounts for people over 60,. what bullshit.. i have demanded access to my account so i can at least withdraw to my bank. in my email complaints... i am told thrir decision was not made litely and for my protection it will remain restricted. I CANNOT GET TO MY FUNDS ON THIS EXCHANGE,,, AVOID AT ALL COSTS.. I AM FULLY VERIFIED WITH THIS EXCHANGE ALSO
16 May 2025
Unprompted review
Reply from Day1x
Hi Deborah,
While we reserve the right to deny access to any high risk clients, in fact it is our AML responsibility to do so, I can confirm that your account is NOT restricted and hasn't been since you completed our Safety Questionnaire.
Thanks!
Access denied
As much as i love your CFD broker, am disappointed that I keep getting denied access when I want to signup for day1x from my fusion market account, am from nigeria btw
26 May 2025
Unprompted review
Reply from Day1x
Hi Ebuka,
We reserve the right to deny access to any high risk clients, in fact it is our AML responsibility to do so. However if you feel like this was done in error, please contact our customer support department (or respond to the email we sent you) and we can investigate what happened together.
Thanks!
Communication was good through phone
Communication was good through phone calls and emails,Josh was great in helping me setting up my account very informative on the market, crypto and what Crypto is all about. I'm new to this and know that this is a new company I sense the passion and confidence that shows with Josh's knowledge of the company when speaking to me. Again very informative. I'm yet to withdraw any funds atm but feel confident that this will happen and hopefully il have no troubles. Let's see what happens,
Regards
Katrina
also
7 May 2025
Unprompted review
I'm new to crypto but Day1x has made it…
I'm new to crypto but Day1x has made it very easy. The low fees are great. And Michael has been very helpful getting me set up and investing. I definitely recommend!
28 April 2025
Unprompted review
lost my funds due to some error use…
lost my funds due to some error use concluded cause unauthorised payment made from my account had been processed cause no one was able to fix the problem due to day1x support does not work weekends. then my account was suspended so it is a total shit show
29 March 2025
Reply from Day1x
Hi Kaya,
Your account was automatically blocked after we detected multiple IP logins - a standard security measure to prevent unauthorized access and protect your funds. While we do operate support 7 days a week, certain investigations require more time, especially when risk flags are involved.
On March 27th, our team explained that due to the high-risk nature of the activity and the lack of clear explanation, we couldn’t safely re-enable the account. We know that’s disappointing, but protecting our users (including you) has to come first.
If you're able to share more context around the transactions or access history, we’re absolutely open to reviewing the case again.
- Team Day1x
Very quick to respond customer service…
Very quick to respond customer service always trying to get the bottom of anything that needs to be done very easy to use platform Catherine also is exceptionally good customer service representative
8 April 2025
Unprompted review
Reply from Day1x
Hi there,
Huge thanks for the kind words! We’re thrilled to hear you’ve had a great experience and we’ll definitely pass your shoutout on to Catherine. She’ll be stoked to hear it 🙌
At Day1x, we’re all about keeping things simple, fast, and human so it's awesome to know our support team delivered.
If you know anyone else who'd like a smoother crypto experience, send them your referral code (in your portal) and you’ll be rewarded when they trade.
- Team Day1x
Reigne was very helpful
7 April 2025
Unprompted review
It takes a long time to respond to…
It takes a long time to respond to phone calls.
And I'm not happy that there's no
BANK TRANSFER OPTION
as my two Bank accounts Policy is not to use Card transaction for Deposits to a Crypto platform.
They might allow a Bank Transfer transaction.
As I initially was allowed to do 2 Bank transfer transactions to Day1x.
And one Card Deposit for $800.
But now I'm stuck with noway of Depositing cash to do any type of trading.
22 March 2025
Reply from Day1x
Hi Steven,
Thanks for your feedback and we’re really sorry for the inconvenience you’ve experienced.
You’ll be glad to know that bank transfers and PayID are now back live, alongside credit card support. We know how important flexible funding options are, and we're actively working on expanding deposit methods even further to make Day1x more accessible for everyone.
We’re also working to improve phone response times - your time matters, and we're committed to doing better.
Thanks for sticking with us!
- Team Day1x
Was unable to withdraw my money
Was unable to withdraw my money. Came up with error message. Had to get customer support to manually withdraw money from their end. Also cannot unslect favorites. The platform is not ready for use yet. If you fix these simple features I will use in future but until then I can't.
25 March 2025
Reply from Day1x
Hi Themore,
Thanks for sharing your experience - and we hear you.
We did experience some temporary issues with withdrawals via bank transfer at the time you mentioned. Those have now been fully resolved, and everything is running smoothly again.
We’ve also taken your feedback on features like managing favourites onboard - our team is actively working to improve every part of the platform, and fast.
We’d love to welcome you back when you’re ready. Day1x is built for traders like you, and we’re committed to making it the smoothest experience in the market.
- Team Day1x
Withdrawals not being processed
Deposited USDT into my account to exchange into AUD, exchanged it, and submitted the withdrawal. I have been waiting 10 days so far with ZERO deposit into my bank. Contacted support multiple times regarding the issue and they give me the same answer everytime "this withdrawal has been sent to the relevant department for processing". Avoid this exchange.
26 March 2025
Unprompted review
Reply from Day1x
Hi Sam,
We’re really sorry for the delay and frustration you’ve experienced -this is not the level of service we aim to provide.
There was a temporary backlog affecting some AUD withdrawals, and unfortunately, your transaction was caught in that window. The issue has since been resolved and payouts are processing normally again.
We understand how concerning this must have been, and our support team should have communicated with more clarity. That’s on us - and we’re actively improving both our ops and customer comms.
Thanks for your patience - we’re building Day1x to be better every day.
-Team Day1x
First time using day1x platform and…
First time using day1x platform and find it relative easy. Have done a couple of trades and the team is very helpful with litres fees.
I recommend day1x.
22 March 2025
Unprompted review
Very helpful team
21 March 2025
For the first time in this whole Crypto…
For the first time in this whole Crypto experience i felt comfortable with the company i was dealing with
Mainly a phone number that actually responded to my enquiries
An account manager who has proved to be invaluable in helping me understand the processes etc
19 March 2025
Great customer support team
Fast response from the customer support team and they are very helpful with what to do
22 March 2025
Unprompted review
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