Daymans DIY Reviews 

196
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the incredibly fast delivery service, with many household and garden goods arriving on the exact same day they are ordered. People frequently mention that the local staff are exceptionally friendly, polite, and always willing to go out of their way to help customers. Some reviewers were not happy with delivery communications, noting that they could not track their parcels online or receive advance messages before drivers arrived at their homes. Buyers explained that having more precise shipping updates and notifications would make planning around the daily arrival times much easier.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and very helpful... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast deliveries and user-friendly online... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using Daymans DIY, and wow what incredible service. Ordered some logs and coal on Saturday morning and it was delivered within a couple of hours!! to say this exceeded my expe... See more

Company replied

Rated 5 out of 5 stars

A lovely local shop (the best in Leicester) caters for all your DIY & Gardening needs with a wide range of products at a reasonable price. The staff are friendly, professional and willing to help you,... See more

Company replied

Rated 5 out of 5 stars

I needed varnish for a couple of small jobs and going to a big hardware shop and looking round is not an option. How easy is it to look on Daymans website, find what I need, place my order on line and... See more

Company replied

Rated 5 out of 5 stars

I love this shop. The customer service is old school, just the way it should be. Seriously, support this lovely local retailer as much as possible. Both in person and online services are tip top.... See more

Company replied


Company details

  1. #31 of 119 best companies in DIY Store
  2. #46 of 92 best companies in Hardware Shop
  3. #27 of 69 best companies in Timber merchant

Written by the company

Daymans DIY is a family run DIY and hardware store which has been based in the heart of Leicester since 1928. Our business has been handed down through generations of our family. Founded by William Edward Dayman in 1928 on the same road that we are based today. The shop is currently ran by Steve Dayman (3rd generation) & son Adam Dayman (4th generation). Excellent personal customer service is at the heart of our business and we always have the kettle on and a hot cup of tea for anyone who comes to our store. Whether its to have a brew whilst they wait for their order or to have a browse around the shop. Many of our customers have become friends over the years and we know them by name as they know us. Our shop is an Aladdin's cave of DIY and hardware including: Tools, Paint, Electrical, Building Materials, Plumbing, Garden Materials and more. We currently have over 5000 products on our website which is constantly growing. Our website and customer service are managed solely in house to offer the best service possible. We offer a number of bespoke services such as bespoke builds and free timber cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(196)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery time and excellent…

Quick delivery time and excellent packaging. I ordered tube light bulbs so always, a chance of breakages in the post. Not a chance with their expert packaging, very impressed 👍

3 July 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Great service

Great service

2 July 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Well they sent me the wrong product

Well they sent me the wrong product, but very quickly apologised and have promised me a refund with no need to return the product I received. It’s of no use to me, but very good customer service.

30 June 2026
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Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Good

Cheap and convenient

29 June 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Ordered bottle of gas for bbq

Ordered bottle of gas for bbq. Delivered the very same day. Excellent service.

4 June 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Excellent firm

First of all Daymans had the item I required . It is a hardwood door threshold not so common these days.
Ordering was easy and the very well packed and padded item arrived in good time. I am always nervous of buying wood unseen due to the many potential flaws. This was an excellent piece, well machined and straight as a die. I would not hesitate to buy from Daymans again. Many thanks, mike

3 June 2026
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Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

Highly recommend

Great price, and very quick local delivery from a friendly delivery person. Couldn’t ask for any more.

27 May 2026
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Reply from Daymans DIY

Thank you so much for your support we really appreciate it and hope to see you again!

Rated 5 out of 5 stars

The best local shop in Leicester ❤️

A lovely local shop (the best in Leicester) caters for all your DIY & Gardening needs with a wide range of products at a reasonable price. The staff are friendly, professional and willing to help you, Daymans provide an excellent delivery service.Top class 👏

26 May 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your continued support Anthony we really appreciate it!

Rated 5 out of 5 stars

Local, small business, worth a visit in person or online.

Plants!! Lots, healthy, local! Put that visit to a garden centre on hold and try Daymans, great price friendly helpful staff and it does all your diy needs! Parking outside. Small business since 1928 I've been back since the 90s! 😲😍 free local delivery over £35.

12 May 2026
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Reply from Daymans DIY

Thank you so much for your review we really do appreciate it and thank you for supporting our business over the years!

Rated 5 out of 5 stars

Incredibly speedy delivery

Incredibly speedy delivery, only a couple of hours after I placed the order!

8 May 2026
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your continued support we really appreciate it!

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