While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bought one of their Slim Pro backpacks after searching for the perfect fit for months. They were offering a first time customer discount on their site but also offer a “Buy with Amazon” button that puts the order through Amazon. I reached out and they promptly gave me a discount code that worked with “Buy with Amazon” so shipping was faster. Received my order in 2days with no problems and so far love the quality and design of the bag.
I was a victim of their bait and switch scam when they upsell you when trying to make a return. They later claim that the upsell is a final sale and no longer accepting returns. Customer service did not answer my email for an explanation. They are probably running out of business and desperate to generate income.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
