Daysoft Contact Lenses Reviews 1,918

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the product for its excellent quality and comfort, often noting that the lenses feel moisturizing and protective. Many people appreciate the affordability of the lenses, finding them to be a great value compared to other brands. The ordering process is described as easy, and the delivery service is frequently highlighted for its speed and reliability. However, some customers have experienced issues with the quality of certain batches of lenses, reporting that they can be flimsy, uncomfortable, or dry out quickly. There have also been mentions of slow or inconsistent deliveries, and a lack of tracking information for orders. A few people noted that the packaging can be difficult to open, leading to wasted lenses.

What people talk about most

Product

Users describe positive interactions with the product. Many customers have been using the contact lenses for... See more

Quality

Clients share ambiguous opinions on quality. Many customers praise the lenses as excellent, comfortable, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the fast delivery times and the... See more

Order

Reviewers mention positive feedback about order. Many customers find the online ordering process very easy... See more

Price

Consumers generally find the pricing to be positive, often describing the lenses as affordable, well-priced,... See more

Based on these reviews

Rated 4 out of 5 stars

My son has used daysoft since he was 13 he's now 34 the contact lenses are excellent and had never had any problems. However the last year prices have risen and he has paid a different price each mo... See more

Rated 5 out of 5 stars

I've NEVER EVER EVER had better contact lenses. Been using them since early 2000's . Never gone back to any other brand. I've got really allergic prone , dry eyes. It feels like absolute bliss while w... See more

Company replied

Rated 5 out of 5 stars

I have used this brand for over 5 years & have never had a problem or any issues. My Optician does not seem to like them as she says that the lenses do not move on my eye when I blink & recommended... See more

Company replied

Rated 5 out of 5 stars

Great Quality, Not Expensive Lenses & Company! Fabulous Great Quality Lenses That Aren't Just Dailies, If Hygiene Is In Place (Mandatory-Which I Know From Experience) Can Do For Couple Of Day's! As E... See more

Company replied


Company details

  1. Contact lenses supplier

Written by the company

daysoft replaces other contact lens brands for half the price! Buy contact lenses direct from daysoft with the safety of a money-back promise.


Contact info

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 48 hours

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Rated 3 out of 5 stars

Quality has declined considerably over recent years

Have been wearing Daysoft for over 10 years. They used to be fantastic, and at a much cheaper price other brands. However, in the past year in particular, I've noticed that frequently I have to disgard a large portion of the lenses, as they have arrived torn or damaged. The materials used must be weaker, as it seems that they are getting damaged on transit. Now I'll often have to disgard about 1/3 of the lenses in the packet, so I'm thinking of looking elsewhere.

10 January 2025
Unprompted review
Rated 2 out of 5 stars

Quality has gone down over the years and the price keeps going up

The quality has definitely got worse over the last few years -
And it seems to be every time I login to re-order my lenses THE PRICE HAS GONE UP. The reason everyone started using DaySoft - they were affordable and quality -
But now they are pricing themselves alongside the premium brands.

10 January 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Stewart,
We have checked the Quality Audit data on the Lots you have received and can confirm no adverse results or negative feedback. I hope this helps restore your confidence. Regarding pricing we have always sought to supply a premium product at a very affordable price and will continue to do so despite current cost pressures.
Thank you and kind regards,
Margaret, Customer Care.

Rated 5 out of 5 stars

I’ve been using Daysoft lenses for a…

I’ve been using Daysoft lenses for a month now, and at first I was apprehensive but I couldn’t be happier! The lenses are incredibly comfortable, even for extended wear throughout the day. They keep my eyes feeling fresh without any irritation, which is something I’ve struggled with in other brands. (The dry scratchy - want to rip them out kind of feeling)

The affordability is another standout feature—it’s amazing to get such high-quality lenses at a fraction of the cost of others on the market. The ordering process is super easy, and delivery is always prompt, making the whole experience seamless.

Overall, I highly recommend Daysoft lenses to anyone looking for comfort, quality, and affordability. They’ve definitely become my go-to!

Fyi I do use my glasses sometimes just to give my eyes a break

1 December 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Dylan,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Rated 5 out of 5 stars

Always great service with great prices.

Always great prices ,always a speedy fast service and more importantly the contacts are comfy and over the years has given me no problems. Also worth mentioning is how easy it is to order from their website and super easy to re order same contacts. Well worth checking daysoft out and see how they can serve you.

8 January 2025
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear David,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Rated 5 out of 5 stars

I ordered the wrong lenses in error

I ordered the wrong lenses in error, I ordered minus rather than plus lenses over Christmas. Marc caught them at dispatch, cancelled the order and refunded me, perfect!!
I had already placed a second order for the correct lenses which arrived today. Speedy, speedy delivery, thank you.
Great service, wonderful communication with common sense, thanks Marc for making my mess up so easy and straighting it out with out fuss.
All the best for the New Year.

23 December 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Joanna,
Thank you for your review.
We much appreciated it.
Kind Regards, Sandra, Customer Care.

Rated 1 out of 5 stars

Quality went downhill

I used this brand of contact lenses for several years with no complaints. Unfortunately in the past few months the quality of lenses went down. I had lenses splitting half in my eye. Those were different batch orders as first I thought I just had some faulty batch.
Removing broken contact lense was pain on the backside so I won't be buying again.

25 December 2024
Unprompted review
Rated 5 out of 5 stars

I’m very happy with the high standard…

I’m very happy with the high standard of customer service provided by Sandra on the telephone who efficiently made my purchase much easier and faster. Thank you

17 December 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Claudio,
Thank you for your review.
We much appreciated it.
Kind Regards, Janice, Customer Care

Rated 5 out of 5 stars

I was having problems getting order…

I was having problems getting order done on line . Phoned customer support and got a lovely young woman who helped me get my order done. Been with the company for years and first time I’ve had a problem .

17 December 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Hello,
Thank you for your Review, I will let the Team know.
Kind Regards,
Elijah, Customer Care.

Rated 1 out of 5 stars

35% PRICE INCREASE!

I went to automatically order my repeat, pressed pay etc. Only after did I notice their 35% price increase!!! 35% are you kidding?!?!

On occasion their lenses split, I throw them in the bin and grab another - I’ll now be letting them know so they can replace, at this price I’ll be looking high street again.

6 December 2024
Unprompted review
Rated 1 out of 5 stars

Declining quality

I used to buy these and was happy with them. The last few times I found that they split upon removing them. The quality seems to have gone down. Gone back to the high street brands.

30 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service

7 November 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Michael,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Rated 3 out of 5 stars

Price increase

Great lenses with reliable service although slightly disappointed by the considerable price increase in the course of 6 months. In May 2024 I bought daily disposables for 1 month for £16.64 and in November the same order cost £19.91 due to increase in the prices of lenses themselves and newly introduced additional shipping cost.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Simples!

Easy to order and quick to reply.

31 October 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Paula,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Rated 1 out of 5 stars

Really really bad quality

Really really bad quality, don’t cheap out on your contacts. Get good quality branded ones,

30 October 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Mohsin,
Thank you for contacting us directly. Kind regards, Marc, Customer-care.

Rated 4 out of 5 stars

Easy to order service

Easy to order service. East to fit. Good instructional videos. Lenses are very soft and can split easily if not careful when handling them. Have on a couple of occasions split whilst wearing though this is rare.. overall good lenses and good service.

28 October 2024
Unprompted review
Rated 5 out of 5 stars

FANTASTIC PLACE

FANTASTIC PLACE, STRAIGHT FORWARD FOR PLACING AN ORDER, KIND CUSTOMER CARE PERSON, SWIFT DELIVERY, GOOD PRODUCTS

12 October 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Judith,
Thank you for your review. We much appreciated it. Kind Regards, Marc, Customer Care. daysoft

Rated 5 out of 5 stars

Great product and good service

I'm really pleased with the service that I've had from Daysoft, they even have real people who answer the phone! (I had a query). Great product at a competitive price.

1 October 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Hi,
Thank you for your Review, I will Let the Team know. Kind Regards, Marc, Customer Care. daysoft

Rated 3 out of 5 stars

Not a money saver anymore

I've been using this company for years.

They were really good, however the last 6/7 batches I've had at least one of the lenses is torn or has a hole in it, or just feels so uncomfortable when they are in
I've wasted so many it's proving to be expensive now so not really saving any money.

I'm not sure if they have changed supplier or what

24 September 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Chloe,
Please contact us at yourteam@daysoft.com, with your order details so we can assist you. We are here to help.
Kind regards, Claire, Customer Care.

Rated 1 out of 5 stars

Since updated web site nothing but…

Since updated web site nothing but problems. Goodbye after over 20 years being a customer

23 September 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Ann,
I can see that you have contacted us directly, Thank you.
Kind regards, Claire, Customer care.

Rated 1 out of 5 stars

Drying contact lenses

The contacts aren’t the best. I ordered this for the first time and my eyes went really red after using them for a day, i’m not sure why. My eyes have been dry and irritated. I believe it’s the quality of the batch I may have been given.

21 September 2024
Unprompted review
Daysoft Contact Lenses logo

Reply from Daysoft Contact Lenses

Dear Josh,
Thank you for contacting us directly.
Kind regards, Claire, Customer care.

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