DB Domestics Reviews 4,290

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, both in-store and during delivery. People frequently highlight the excellent service, noting efficient processes, quick response times, and a smooth overall experience with product selection and installation. Many appreciate the competitive pricing and the convenience of services like free delivery and old appliance removal. However, some customers experienced issues with delivery, mentioning delays beyond the promised next-day service and instances where old appliances were not removed or new ones not installed as expected. A few people also noted that the overall cost, including fitting, was higher than anticipated for certain items.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Service

Reviewers express high satisfaction with the service provided. Customers consistently praise the fast,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers consistently express satisfaction with the... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the pricing to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very friendly and professional staff. Answered all questions that I had and put my mind at ease explaining all about hiw to use the washing machine. Delivered on time,, connected up and left. Unfortun... See more

Rated 5 out of 5 stars

Absolutely brilliant service called Saturday 7th Feb they booked me in for today 10th Feb £70 call out including 30minutes maintenance for my oven repaired then and there new heating element! Lovely... See more

Rated 5 out of 5 stars

Lewis kindly sent me pictures of sunningdale and belgravia opti v fire stoves ( as i didnt like mirror effect of belgravia in back of stove). I chose the Sunningdale and Stef was really helpful in the... See more

Rated 5 out of 5 stars

Sales lady very helpful and pleasant store very clean and welcoming. Then to top it all the two fitters who came did an absolute amazing job so very grateful to them. And old appliance taken away. Did... See more


Company details

  1. #23 of 194 best companies in Electronics store
  2. #2 of 28 best companies in Appliance parts supplier
  3. #10 of 130 best companies in Appliance shop
  4. #5 of 70 best companies in Electronics Company

Written by the company

Derek Baxter founded DB Domestics back in 1971 in Luton before moving the business to Eastbourne in 1982. We remain a family run business of three generations with the same principles as its always been with service at the heart of our business. We are a proud member of the Euronics Group providing unbeatable prices with unbeatable service Our business has gone from strength to strength expanding over the years to now having one of the biggest showrooms in South East England. With over 1,500 appliances on display in our showroom located in Eastbourne, East Sussex you are bound to find the right appliance. In late 2023 the DB Kitchens team opened the doors on our brand new showroom extension, which now showcases over 20 different kitchen furniture ranges, along with over 150 door styles. With so many appliances in stock and local next day delivery available DB Domestics is your one stop shop for any appliance. Orders can be done with expert knowledge on hand in store, over the phone or online with ease.


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very friendly and professional staff

Very friendly and professional staff. Answered all questions that I had and put my mind at ease explaining all about hiw to use the washing machine. Delivered on time,, connected up and left. Unfortunately when I used machine next morning I discovered a leak. Phoned them and they were very apologetic and sent someone back to have a look. Just needed connection tightened up. Well done to everyone at DB Domestics, you all do a great job.

19 February 2026
Rated 5 out of 5 stars

Easy experience all through

This was an easy purchase online for a stand alone small chest freezer. It was easy to compare and order and sort a delivery date. I got a phone call within an hour of the order from the store to confirm the delivery and give me a time (9-1). Guys turned up, set it up and turned it on. Perfect.

22 April 2026
Rated 5 out of 5 stars

Delivery guys were brilliant

Purchase in store and booking the delivery was easy. The delivery guys were great! The appliance was a bit fiddly to get in the space and level (on our unlevel floor) but they would not be beaten. I could have got the appliance slightly cheaper from a big online brand but wouldn't have had the same level of care and precision from them!

28 February 2026
Rated 5 out of 5 stars

Absolutely brilliant customer service…

Absolutely brilliant customer service and very quick and efficient to install our new washing machine.first class fitters came to install washing machine would highly recommend and definitely go back to them again thank you so much debbie

21 April 2026
Rated 5 out of 5 stars

Excellent experience …

Yesterday I spoke to Sue who was friendly, efficient and most helpful.
Today my new integrated fridge freezer was delivered by a couple of guys, friendly, efficient, on time. Old one removed and taken away, very competitive pricing as well.
An excellent experience.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Sales lady very helpful and pleasant…

Sales lady very helpful and pleasant store very clean and welcoming. Then to top it all the two fitters who came did an absolute amazing job so very grateful to them. And old appliance taken away. Did such a good job we told our neigh who have now been to buy a washing machine

13 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look