dbrand Reviews 13,380

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their durability, premium feel, and precise fit. Many consumers highlight the excellent user experience, from the well-designed packaging to the ease of installation and the overall aesthetic appeal of the items. The customer service is frequently described as outstanding, with people appreciating the quick, helpful, and generous support they received for various issues. However, some customers were not happy with the quality and longevity of certain products, specifically mentioning issues like cases cracking or skins not aligning properly. A few reviewers also expressed dissatisfaction with the customer service, citing slow responses or a lack of resolution for their problems. Additionally, some people mentioned long delivery times for their orders.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their high quality, durability, and... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

User experience

Users describe positive interactions with the overall user experience. Many customers highlight the seamless... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as "world-class,"... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise the brand for... See more

Based on these reviews

Rated 5 out of 5 stars

I've ordered two items from dbrand, in 2024 and 2025. Both are exceptional in quality, look and feel. (Clicky buttons are sooo satisfying.) This last time, one piece was missing. They responded quickl... See more

Rated 5 out of 5 stars

High quality products from a company that is committed to that quality. They do the right thing, like lose millions of dollars in Ghost cases to remake and ship them free-of-additional-charge to previ... See more

Rated 5 out of 5 stars

Got the Killswitch case for my ROG Xbox Ally X. It is almost the same size as the device which makes packing it for travel so much easier than the other case I originally bought. Great grips too, ma... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I recently bought a clear case for my Samsung Galaxy S24 Ultra from dbrand and the whole experience has been excellent. The first thing that stood out was the packaging. It arrived in ve... See more


4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

The product is great - the shipping company is disgusting

The product is good as in I trust my phone is safe. It definitely has a good grip. The screen protector feels nice, it's barely noticeable, I usually get so annoyed I rip it off within the hour. The skin is a disappointment, not near shiny enough. Can see dimple damage coming quick (within 72hrs). The grip may be too strong, I struggle to get it into my leg pocket at work but I'll accept the pay off. I think for the price and how easily damaged the skins are, we should get a choice of like 3x skins when we order the case so we can replace them over time to make it worth it. The website is great. The shipping is disgusting. Change companies immediately like wtf was that. I doubt I will buy again, like... that was really off putting. Astronomically off putting. Not worth dealing with them to get your product. I will never order from dbrand again. I lost sleep, I was so stressed out trying to get my package. The communication with aramax is disgusting. I am viscerally upset by them.

15 January 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Human,

Thank you for sharing your feedback. We are sorry to hear about the frustration caused by the shipping process with Aramex. While we use a variety of different carriers to ship worldwide, we understand that delays and poor communication from a carrier can be incredibly off-putting. We appreciate you working with our support team throughout the process and hope the offer we extended helps make up for the stress.

Regarding the product, the Grip Case is specifically refined for maximum grip, though we recognize this can make it less "pocket-friendly" depending on the fabric. For the skin, any "dimple" marks can usually be fixed by warming the vinyl with a hairdryer for 10–15 seconds to let the material relax. While we don't bundle three skins with every order, you can always pick up standalone Grip Skins to refresh your look whenever you want.

We are glad the screen protector is working out for you. If you need anything else, reach out to us at robots@dbrand.com.

Rated 5 out of 5 stars

Canadian Gold Standard

Once I found out dbrand was a canadian company I put them on the top of my list. Now every device in my house has a killswitch. This brand is beyond perfection. Just wish they offered more discounts or rewards for multiple purchases.

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent company and products

I live in the UK and have used dbrand for a number of years. I have found the quality of their products and the level of service outstanding.
I recently had an issue with a product and having received a same-day response to my email, a replacement was shipped immediately to the UK.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic support and quality products

After over ten years as a customer, I had to contact DBrand for support for a product issue. They responded quickly, and were very helpful! I will be a loyal customer for years to come.
Pricey, but you pay for quality and really do receive it. They stand behind their products with quality customer support. Always worth the wait.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

DBRAND deliveres every time

DBRAND deliveres every time. The quality is better than the compition and in most cases they make things better, smarter and more practical than anybody else. However what you get you also pay for. I would say this is a premium product and as such you're going to pay premium pricing. Worth it or not? I have never had any problems reaching support getting my products or any issues with the products.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Quality Products

I recently bought a Switch 2 and wanted a case. I read reviews of DB Brands and decided to go for it. I love my case for the Switch. They thought of everything including a doc accessory so you can still easily connect to a TV. The box that everything came in was elegant and everything was laid out neatly. Additionally the video instructions on how to assemble everything was much appreciated. Lastly the bag that this was shipped in with the fine print - hysterical and I still have it. Great company and I will definitely be purchasing again.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Solid construction

Solid construction. Fits Z Fold 7 perfectly. I tried 3 other cases before I could get this one delivered and they were awful in comparison. I only have dbrand cases on any of my other devices. Always the best quality and protection from dbrand. The box everything comes in is solid and makes you feel like you're opening up a present.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Such a great service all the way…

Such a great service all the way around, from the purchasing of products, to the customer service, the speed of delivery. It's all just so quality, simple, and customer forward. If they keep this up, they got a customer for life. Awesome job, Dbrand.

4 January 2026
Unprompted review
Rated 5 out of 5 stars

A company that stands behind their products

Amazing company, beautiful products and absolutely fantastic customer service. They really back their products - they helped me with an order that fell short on quality and without hesitation, dbrand corrected the error and provided me with a product that was up to par, and far superior than other products on the market.

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Great products and top tier support

Really great products and excellent customer service. There was a slight manufacturing defect on one of my screen protectors that shortened the life of it and their support had a resolution within the same day I reached out, even though my response was outside of regular business hours.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with what I knew what a…

I had an issue with what I knew what a great product from this company cause stuff just happens sometimes. I had no problem what so ever reaching them and getting a darn near immediate response and them resolving it. You can’t ask for no better service. That’s why I’ve purchased several items from dbrand and will continue to.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

The dbrand case for my handheld gaming pc Rog Xbox Ally

The dbrand case for my handheld gaming PC delivers an impressive level of build quality. The materials feel premium and structurally robust, offering reliable protection without compromising portability. Fit and finish are exceptional; every cutout, seam, and contour aligns with precision, giving the device a refined, purpose‑built feel. dbrand’s attention to detail is evident throughout, from the tactile surface texture to the overall rigidity of the shell. It’s a well‑engineered accessory that enhances both durability and user experience, standing out as one of the most thoughtfully designed cases in its category. The unboxing experience was surprisingly premium, with clean presentation and attention to detail that immediately set the tone. The case itself feels exceptionally well‑constructed, using high‑grade materials that convey durability and refinement. Fit and finish are precise, giving my handheld gaming PC a secure, engineered‑for‑purpose feel. The tactile texture and structural rigidity reinforce the sense of thoughtful design.

22 January 2026
Unprompted review

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