DBS Bathrooms Reviews 

467
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and value of the products, finding them easy to install and aesthetically pleasing. People appreciated the straightforward ordering process and the fast, prompt delivery service, often arriving on time or even earlier. Many also highlighted the helpfulness and efficiency of the staff and delivery drivers, contributing to a first-class overall service. However, some customers also noted issues with product quality, specifically panels being fragile or arriving damaged during transit. Additionally, a few other people also felt that delivery could be inconsistent, with some experiencing significant delays or poor communication regarding their orders.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a good range of competitively priced items... See more

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Quality

Customers had ambiguous experiences with quality, with many reviewers praising the excellent quality,... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process easy and the delivery... See more

Service

Consumers find service to be ambiguous, with many reviewers reporting excellent, quick, and first-class... See more

Reviews shaping this summary

Rated 4 out of 5 stars

All good. Arrived on time and to spec. Worth noting that the ceiling panels look great and are easy to install BUT they are extremely fragile. I'm pretty careful but working in a confined space and mo... See more

Company replied

Rated 5 out of 5 stars

Bought for my daughters bathroom. After a lot of searching we came across DBS bathrooms. After finally choosing one from there large selection we placed an order and within 2 days deliverd with free d... See more

Company replied

Rated 5 out of 5 stars

The website was easy to navigate making choosing and ordering hassle free. My items arrived very promptly being delivered by a lovely helpful driver. The items are just as described and are so good t... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, great price actually best price on Internet that included delivery. Lovely delivery driver from the actuall company. Everything spot on. Many thanks I can crack on wi... See more

Company replied


Company details

  1. Bathroom Supply Shop

Written by the company

Here at DBS Bathrooms we specialise in high quality bathroom wall panels, shower panels, ceiling panels, and LVT flooring. We have an extensive range of stock, including over 99 different colours and designs, all available to view & purchase within our Tamworth showroom. Our wall & ceiling panels can be used within any area of the home, from the bathroom to the kitchen, in children's playrooms, hallways and many more rooms. They are also perfect for commercial use. Our cladding is available in a wide variety of designs ranging from marble to sparkle, tile effect and everything in between. A full range of trims & adhesive are also available, please contact our friendly and knowledgeable team who are on hand to answer any questions.


Contact info

4.2

Great

TrustScore 4 out of 5

467 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 77% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(467)

79 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kept in touch with our order all the…

Kept in touch with our order all the way through, quick delivery - will happily use again

20 August 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Kerry! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 1 out of 5 stars

THIS IS NOT THE FIRST TIME HAPPENED…

THIS IS NOT THE FIRST TIME HAPPENED !!!!
ORDER HERE FROM LONG TIME but they don't care..
Totally time wasting ..spend thousands already on this company
if the product not damaged then the quantity Missing !!
if the quantity ok then the Delivery Late ..
there is all the time something happen with this company
ordered spend 400GBP And receiving The half of it is Damaged
And Delivery was paying next Day but receiving after 1 weeks
is totally time waster
stop buying from here !! this was the last time !!

9 September 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Zsolt, thank you for taking the time to leave a review. Very many apologies you have had some issues with your order and thank you for bringing these to our attention. We can see that your order was delivered later than expected and that it arrived with some damage. This is not acceptable, and we can only sincerely apologise for the inconvenience caused. We can see that our customer service team has arranged a collection of your order as requested and a full refund will be issued. Once again very many apologies for the inconvenience caused. DBS Bathrooms

Rated 5 out of 5 stars

Great service

Great service, on time fantastic product

12 August 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Carl! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Great service

Great service, fabulous products and value for money

1 July 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Marie! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Excellent service, thank you

This is the second time that I have dealt with DBS and From the moment I placed my order I was confident that all would run smoothly. Terrific communication and delivery excellent. Would have no qualms at recommending DBS to friends and family.

10 April 2024
Unprompted review
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Reply from DBS Bathrooms

Hi! Thanks for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

ordered bathroom cladding Fantastic…

ordered bathroom cladding Fantastic company to order from very helpful with advice on what and how much to get very fast delivery can't recommend them enough

6 June 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Derek! Thank you for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, personal advice on the phone from a real person,fast prompt delivery by a helpful driver.The bathroom looks good!
Highly satisfied.

22 July 2024
Unprompted review
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Reply from DBS Bathrooms

Hi John! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Great company and product

Delivery quick ans on time. We bought the white Ash 5mm panels and are very pleased and made a dated bathroom a fresh and modern one. Great company to deal with

15 July 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Andrew! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Very good quality and service

Very good quality and service

18 July 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Absolutely fantastic company to deal…

Absolutely fantastic company to deal with.
I ordered 4 lengths got 5.
Then I needed another one..they sent two.
Everything was easy, straight forward, zero hassle and I actually spoke to a lady on the phone, no press 1 for this, 2 for a long wait 3 to get annoyed..
Nope straight through to a local lady.

Brilliant service.
And I'll be back for more panels soon.
Thanks dbs.

11 August 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Antony! Thanks so much for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Very simple to order, good prices and easy to install

Very simple to order, very competitive prices! Delivered in 3 working days, items cut to size and installed using the adhesive on their website. The adhesive was very strong and I didn't need to provide support underneath until it dried.

27 July 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Jay! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 2 out of 5 stars

Panels are always damaged they send…

Panels are always damaged they send replacements no problem but sometimes this can create issues I am a trade installer so really need to step up on the delivery/packaging other than that good company good products

3 July 2024
Unprompted review
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Reply from DBS Bathrooms

Hi Andy, thank you for taking the time to leave a review. We are very sorry to see the troubles you have had with damaged panels. If you could please email our customer service team with your order number, we will be on hand to have this resolved for you. We can be reached at info@dbsbathrooms.com and we look forward to resolving this for you. Once again very many apologies for the inconvenience caused. DBS Bathrooms

Rated 5 out of 5 stars

Ceiling cladding

Great experience, from ordering, delivery and the product is far better than expected. The fitter said it was the best cladding he had worked with.

16 June 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Richard! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Excellent products

Excellent products prompt delivery and great prices. Nothing not to like from this company.

8 July 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Pete! Thank you for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 4 out of 5 stars

The delivery man was extremely good and…

The delivery man was extremely good and the panels spot on, but because of the three panels shower cubicle the two corner units were difficult to fit.Also the corner strips were a different color,otherwise very pleased with the finished job.

20 June 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Geoffrey, thanks for taking the time to leave a review! It's great to see you are happy with the panels and delivery service. If you have any issues with the corner pieces, please do not hesitate to contact our customer service team who will be on hand to help. We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

I have been purchasing products from…2020

I have been purchasing products from DBS Bathrooms and found it simply a pleasure that with each order I received a time slot of delivery that has been met every time. Good service all round and valued by me.

23 April 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Frank! Thank you for taking the time to leave a 5* review! We really appreciate your continued business, and we hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Excellent service.

Excellent service.
The website is easy to use and well illustrated.
Delivery was in a couple of days, by the company's own fleet and the driver was pleasant and courteous.

Excellent service - I can't fault them.

4 May 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Tom! Thanks for taking the time to leave a 5* review! We hope to see you again soon. DBS Bathrooms

Rated 5 out of 5 stars

Fantastic Quality

Fantastic Quality and outstanding customer service, would definitely recommend this company!

19 June 2024
Unprompted review
DBS Bathrooms logo

Reply from DBS Bathrooms

Hi Louise! Thank you for taking the time to leave a 5* review! We really appreciate your recommendation, and we hope to see you again soon. DBS Bathrooms

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