Very efficient and helpful. Replied and actioned quickly on the same day. DBS sent off on Monday and notification that it was completed on the Wednesday and certificate already sent in the post. Amazi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having never applied for DBS checks before, It was a bit daunting, however, Eve Stevens @ Umbrella was absolutely amazing, anything I asked, she answered extremely quickly, she was constantly amending... See more
Company replied
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t nec... See more
Company replied
Completing my DBS was a quick, easy and stress-free experience. Lottie was really helpful when an issue surfaced and helped me to resolve it in in seconds on my behalf. Lottie & DBS also kept me upd... See more
Company replied
Company details
Written by the company
DBS Umbrella Solution team provides free e-bulk quote and no obligation advice. Our team of experts are ready to help! DBS Umbrella Solution delivers the highest level of customer service through our team of experts on hand to guide you through the DBS process. Whatever your preferred style of communication, you can be assured your enquiry will be dealt with quickly and efficiently. Our team can be reached on: Telephone: 01206 913154 / 01206913155 Email: dbs@dbscheck.org Or why not try, our instant chat facility found on our website or call back service, available by completing our registration form and selecting a time and date convenient for you! You will also have the option to subscribe to our newsletter so you can be updated on information that matters. Our services include: Enhanced DBS Checks, Standards DBS Checks, Basic DBS Checks and Volunteer Checks.
Contact info
35-39 LONDON ROAD, CO3 0AJ, Colchester (Essex), United Kingdom
- 01206913154
- dbs@dbscheck.org
- dbscheck.org
4.6
Excellent
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Maisie was excellent
Maisie was excellent, firstly answering my queries and then helping me in a further call. I would totally recommend this company!
24 April 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Every thing was explained well
Every thing was explained well, no hidden costs and very quick.
31 March 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
We are still having problems as my surname is double barrelled…
We are still having problems as my surname is double barrelled l.
Support has not called back after initially calling
28 March 2026
Reply from DBS Umbrella Solution
Hello Patricia,
Thank you for you review. We do appreciate any feedback as we are always working to improve our services.
I appreciate there was an issue with your Digital ID due to your name being double barrelled. When you called, I explained I would need to contact the backend of the website to confirm the issue. As this query was raised just before the bank holiday weekend, unfortunately, it did take a bit longer to get back to you as the office was closed for a longer period of time than usual. However, after receiving a response from the backend of the system on Tuesday, I was in contact with your immediately and we was able to resolve this issue. Your DBS is now in process with the Police who are currently conducting your background checks.
Thank you,
DBS Umbrella Solution
A strong robust and secure process
A strong robust and secure process. Fast result.
23 March 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Quick and efficient service
The DBs forms has been completed quickly and will be sent to me by post. I am very pleased with the service as in the past I have had to wait ages for my DBs forms which have delayed me starting jobs. Very happy with the quick service. Thank you.
16 March 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
I found the system very easy to use.
23 February 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Great easy experience
Great easy experience. Very good customer service. Totally recommend.
24 February 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
It’s take so much and so much document.
It’s take so much and so much document.
25 February 2026
Unprompted review
Reply from DBS Umbrella Solution
Hello,
Thank you for your feedback.
We’re sorry to hear that you felt the process required a lot of documentation. Enhanced DBS checks do require specific identity verification in line with government regulations, and your employer requested three forms of ID, which is the standard requirement to provide compliance and protect all parties involved.
After reviewing your application, we can confirm that once your employer verified your identity, your DBS was submitted the same day and completed the following day, so there were no delays on our side.
We understand that the documentation process can sometimes feel extensive, but these checks are in place to meet strict legal requirements.
Thank you again for your feedback.
Kind regards,
DBS Umbrella Solution
Swift DBS process
I have gone through this process for a number of years and this has been the most seamless and quickest turnaround ever, great service
16 February 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Not too difficult to fill out however…
Not too difficult to fill out however it’s been 3 weeks that Im waiting for my enhanced DBS. And I need this for work I can’t be employed without
it.
28 January 2026
Reply from DBS Umbrella Solution
Hello Hannah,
Thank you for your review. I have looked into your application and can see your DBS was sent off on 05/02/2026 and completed 11/02/2026 (please bare in mind there was a weekend inbetween) meaning your application completed in 4 working days. Your DBS has been sent out in the post to your current address and you should be receiving this. If you have not received this within 2 weeks of the issue date (by 25/02/2026) then you can call DBS directly on 03000 200 190 and request a reprint of this.
Thank you,
DBS Umbrella Solution
Nightmare
The online forms were so impossible and buggy and complicated so to complete it took us multiple attempts, we had all sorts of problems. For some reason I had to validate my business partner's ID which was a nightmare of a process and basically incomprehensible. His DBS ended up having an incorrect detail on it which was a result of an error in the address generating drop-down box. We signed up because we were sold a rapid turn around time - my DBS still hasn't arrived after several weeks. The only upside was that Maisie was rapid and helpful in her responses to our many, many emails.
20 January 2026
Reply from DBS Umbrella Solution
Hello Hayden,
Thank you for your review. We appreciate this feedback. We’re sorry to hear you experienced difficulties completing the form, as the vast majority of applications are submitted without technical issues.
In this case, the additional ID verification was required because the digital ID check did not pass due to information entered during the application not matching official documentation. When this happens, we are legally required to carry out manual ID verification to ensure compliance with DBS identity regulations.
Regarding the address detail, applicants enter their postcode and are then presented with a dropdown list of registered addresses linked to that postcode. The address must be actively selected and confirmed before submission. While we’re unsure why the selected address differed from the expected details, the system does not auto-assign an address, it relies on the applicant’s selection. Unfortunately, if an incorrect address is chosen, this can impact DBS processing and may require additional checks.
In terms of turnaround times, we always aim to provide a rapid service. However, once an application is submitted, the certificate itself is issued by the Disclosure and Barring Service, and processing times can occasionally be extended due to external verification requirements.
We’re very pleased to hear that Maisie was helpful and responsive, we’ll be sure to pass on your kind comments to her.
If you would like us to review anything further or provide an update, please contact our support team directly and we’ll be happy to assist.
Thank you,
DBS Umbrella Solution.
My experience with the application form
The application form was quite easy and straight forward to fill. Nevertheless, in my opinion, for Married people who still use their first name till date, the part that asked “used until” wasn’t necessary, or maybe it should be asked in a less confusing way, thank you
3 February 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Simple and efficient!
Simple, efficient and really helpful when making initial enquiries - the technology used to verify our ID was modern and intuitive. Thank you so much!
4 February 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The dbs process was easy to fill out
The dbs process was easy to fill out. However, got stuck on a query and I couldn’t contact them until 78 days had gone over. I put in my application on 30th October and still haven’t received my certficate. This has meant I have been out of work for a while.
30 October 2025
Unprompted review
Reply from DBS Umbrella Solution
Hello Florrie,
Thank you for taking the time to leave a review and share your experience.
We’re pleased to hear that you found the DBS application itself easy to complete. Once an application is submitted, it is processed by the Disclosure and Barring Service and the relevant local police force. Unfortunately, at that stage the timescales are outside of our direct control.
The DBS has a service level agreement of up to 60 days for police checks to be completed. As a registered body, we’re only able to escalate an application with the DBS once that timeframe has passed, and we did so as soon as we were eligible.
We completely understand how frustrating delays can be, especially when they affect your ability to work, and we’re sorry for the impact this has had on you. Your feedback is appreciated and will be taken on board as we continue to review how we support applicants during longer checks.
DBS Umbrella Solution
Excellent service
Excellent service, cannot fault this company at all. Easy to use from start to finish, would highly recommend.
22 January 2026
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
Fast easy service information process…
Fast easy service information process very good
22 January 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The process is straightforward and…
The process is straightforward and efficient, with supportive videos guiding you through DBS application submissions, ensuring they reach the processing stage swiftly and seamlessly. Opting for the additional ID verification service significantly simplifies the experience as well.
6 January 2026
Unprompted review
Reply from DBS Umbrella Solution
Thank you for your lovely review. We appreciate your feedback and time taken writing the review. DBS Umbrella Solution.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.