DCI Radius Reviews 

1,183
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team members for being exceptionally polite, highly efficient, and extremely helpful when resolving daily account queries and complex billing questions. People deeply appreciate the fast response times, knowledgeable guidance, and professional support that consistently make managing business services completely smooth and straightforward. However, some reviewers were not happy with the overall customer service, mentioning unhelpful staff attitudes, delayed communication, and completely unresolved account issues. A few consumers also pointed out frustrating experiences regarding unexpected card fees or difficulties when attempting to close accounts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as courteous,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting supportive and knowledgeable... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members for being... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, efficient process with helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a courtesy call from Linda Barrett as i have retired and will no longer require the use of my DCI card, Im foud her to be courteous,polite and efficient with my situation My experince with... See more

Company replied

Rated 5 out of 5 stars

Thank you.. Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no... See more

Company replied

Rated 5 out of 5 stars

Had a query on my bill and i spoke to Olivia she went above and beyond to help me get the answers i needed and also advised me on other packages that might suit my business better, Very very helpful... See more

Company replied

Rated 5 out of 5 stars

I made an email request to Radius and Ciara promptly replied to me. She looked into my enquiry, and quickly resolved it to my total satisfaction. I cannot praise members of a firm's staff like Ciar... See more

Company replied


Company details

  1. Fuel supplier
  2. also in
  3. Business-to-Business service
  4. Diesel fuel supplier
  5. Payment service

About DCI Radius

Written by the company

Complete Fuel Solutions
  • DCI is Ireland’s leading fuel card network providing innovative and bespoke fuel management solutions to 49,000 customers, from one vehicle to large fleets, petrol, diesel, hybrid and electric, we have the solution for you.
  • Complete Network Coverage
  • We offer the largest network of any fuel card provider with 1,900+ sites offering full geographical coverage across Ireland, including HGV, 24-hour and branded sites. EV customers have 1,400+ charge points, making DCI the ideal solution for mixed fleets. European haulage customers can access our 10,000+site European network.
  • Complete Account Control
  • Our award-winning account management software Velocity comes standard with all our accounts and provides a complete overview of your fuel cards, telematics and costs. Enabling you to spend less time on administration and more on your business. Velocity will maximise your fuel efficiency and increase driver safety, lowering your risks and business costs.

    See all fuel cards


  • Contact info

    4.6

    Excellent

    TrustScore 4.5 out of 5

    1k reviews

    5-star
    4-star
    3-star
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    1-star

    Asks customers to review

    This company invites their customers to review, whether positive or negative

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    4.6

    All reviews

    (1,183)

    386 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Had a query on my bill and i spoke to…

    Had a query on my bill and i spoke to Olivia she went above and beyond to help me get the answers i needed and also advised me on other packages that might suit my business better, Very very helpful
    i this day of auto bots it is refreshing to get a human that knows what you are asking and can give you the answers. More companies should take a leaf out of your book

    11 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Breda, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Olivia on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Very helpful and efficient phone…

    Very helpful and efficient phone consultation with Radius customer care rep.

    10 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Robert, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    I had a very positive experience with…

    I had a very positive experience with the customer service advisor, Ciara who assisted me in resolving an error with some of our invoices. She was very professional ,helpful and took the time to clearly explain the issue and how it would be resolved. Thank You for the excellent customer service and support .It was a pleasure dealing with such a helpful and professional advisor

    6 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Petronela, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Ciara.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Josh

    Josh, is very helpful

    10 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Brian, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Josh.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Excellent service supplied by Ciara…

    Excellent service supplied by Ciara regarding my radius fuel card replacement jim

    5 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Jim, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Fantastic company to deal with

    Fantastic company to deal with, nothing is any bother with them especially Courtney she was extremely helpful and very informative she couldn't be any nicer and broke all the information done to ordinary language.
    Professional company would highly recommend.

    6 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Linda, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Courtney.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Olivia a wonderful example of Customer Service

    Olivia a wonderful example of a Customer Service Agent. From the min I explained my query re my husbands misled Fuel Card Olivia sorted my query in no time. … the perfect example of help & assistance. It was a pleasure to have dealth with Olivia. …

    7 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Laura, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Oliva on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    I spoke with Ciara Keating

    I spoke with Ciara Keating, regarding a review of my present price for Diesel. She was pleasant and she was very helpful and was able to get me a further discount in my price from September

    7 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Raymond, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Olivia on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Great Customer Service from Olivia

    7 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Liam, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Olivia on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Josh was supper helpful

    Josh was supper helpful

    7 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Armin, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Josh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Niamh Murray in customer services…

    Niamh Murray in customer services really helped me out with an issue and exemplified solid customer care. Would recomend DCI/Radius to anyone!

    6 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Patrick, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Review

    I had a great experience speaking with the lady who answered the phone. She was very friendly, helpful, and informative. She took the time to answer all of my questions clearly and made the whole experience pleasant. Excellent customer service—thank you!

    6 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Alan, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Had an issue with my account login

    Had an issue with my account login, phoned customer service, spoke with Olivia. She was very patient and stayed on the line until I was successfully logged into my account. No AI or automated voices involved, Thank You!

    6 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Morning, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Card issue

    Contacted Radius Velocity today and spoke with Olivia. She was very friendly, professional and extremely helpful. Resolved issue very quickly over the phone

    5 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Joe, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Olivia on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Great support experience

    Great support experience - prompt, polite and professional. Great credit to Sohpie of the Customer Care Team who handled my enquiries. Would highly recommend.

    30 July 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Afternoon, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Sophie and our Customer Care Team on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 4 out of 5 stars

    Thanks Niamh for help today.

    5 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Afternoon! thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Niamh.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Spoke to Olivia

    Spoke to Olivia, she resolved my query straight away.
    Very pleasant and professional.

    4 August 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Dee, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Olivia.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Much as i dislike the site and how you…

    Much as i dislike the site and how you collect payments ( not from the previous calender month) also an Invoice number contains multiple transactions ???
    However Dani was brilliant,, get me sorted quickly

    30 July 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Anne, thank you for taking the time to leave us a review on Trustpilot! We currently only operate by generating weekly invoices. We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Dani.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Dealing with Mufanwe was a complete…

    Dealing with Mufanwe was a complete pleasure , most helpful , informative and patient, problem solved in minutes 10/10

    31 July 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi John, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Myfanwy.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Account issue

    Niamh was so helpful in fixing the issue I phoned about, thank you

    30 July 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Catherine, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

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