DCI Radius Reviews 

1,183
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 396 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated team members for being exceptionally polite, highly efficient, and extremely helpful when resolving daily account queries and complex billing questions. People deeply appreciate the fast response times, knowledgeable guidance, and professional support that consistently make managing business services completely smooth and straightforward. However, some reviewers were not happy with the overall customer service, mentioning unhelpful staff attitudes, delayed communication, and completely unresolved account issues. A few consumers also pointed out frustrating experiences regarding unexpected card fees or difficulties when attempting to close accounts.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as courteous,... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting supportive and knowledgeable... See more

Service

Customers consistently note positive experiences with service, frequently praising staff members for being... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, efficient process with helpful staff... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a courtesy call from Linda Barrett as i have retired and will no longer require the use of my DCI card, Im foud her to be courteous,polite and efficient with my situation My experince with... See more

Company replied

Rated 5 out of 5 stars

Thank you.. Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no... See more

Company replied

Rated 5 out of 5 stars

Had a query on my bill and i spoke to Olivia she went above and beyond to help me get the answers i needed and also advised me on other packages that might suit my business better, Very very helpful... See more

Company replied

Rated 5 out of 5 stars

I made an email request to Radius and Ciara promptly replied to me. She looked into my enquiry, and quickly resolved it to my total satisfaction. I cannot praise members of a firm's staff like Ciar... See more

Company replied


Company details

  1. Fuel supplier
  2. also in
  3. Business-to-Business service
  4. Diesel fuel supplier
  5. Payment service

About DCI Radius

Written by the company

Complete Fuel Solutions
  • DCI is Ireland’s leading fuel card network providing innovative and bespoke fuel management solutions to 49,000 customers, from one vehicle to large fleets, petrol, diesel, hybrid and electric, we have the solution for you.
  • Complete Network Coverage
  • We offer the largest network of any fuel card provider with 1,900+ sites offering full geographical coverage across Ireland, including HGV, 24-hour and branded sites. EV customers have 1,400+ charge points, making DCI the ideal solution for mixed fleets. European haulage customers can access our 10,000+site European network.
  • Complete Account Control
  • Our award-winning account management software Velocity comes standard with all our accounts and provides a complete overview of your fuel cards, telematics and costs. Enabling you to spend less time on administration and more on your business. Velocity will maximise your fuel efficiency and increase driver safety, lowering your risks and business costs.

    See all fuel cards


  • Contact info

    4.6

    Excellent

    TrustScore 4.5 out of 5

    1k reviews

    5-star
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    3-star
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    1-star

    Asks customers to review

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    4.6

    All reviews

    (1,183)

    386 reviews in the last 12 months

    Write a review
    Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

    Rated 5 out of 5 stars

    Niamh Murray

    Niamh Murray, thanks very much for your support.

    26 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Adrian, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Niamh.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Great service from Dani

    Great service from Dani, very efficient

    27 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Teresa, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Dani
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Had issues with login details

    Had issues with login details, which I couldn't resolve online. Resolved promptly with Myfanwy over a short phone call. Great help and friendly too.

    26 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Tom, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Myfanwy.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Myfanwy was a very pleasant lady

    Myfanwy was a very pleasant lady. The customer service was friendly & efficient. Every question was answered fully & promptly. I highly recommend them.

    26 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Afternoon, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Myfanwy.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Very good customer service

    I had an issue accessing my online DCI account, rang DCI costumer services and my issue was quickly sorted by Myfanwy who was friendly and efficient.

    26 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Mary, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Myfanwy.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Dani was a great help to me

    Dani was a great help to me. Got all the info I needed. Very happy. Thanks you

    25 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Eileen, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Dani.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Great communication from Josh and the…

    Great communication from Josh and the team. I mentioned a small glitch and the matter was resolved within minutes

    22 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Afternoon, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Josh.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Excellent Customer service

    I called Radius Velocity today and spoke with Niamh. She was very friendly, professional and extremely helpful. My query was resolved within a few minutes

    22 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Martina, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Niamh.
    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Myfanfy was extremely helpful

    Myfanfy was extremely helpful

    18 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi James, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Myfanwy.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Small issue with my DCI card…

    Just had to call about a very small issue with my DCI card. Myfanwy was extremely helpful in resolving this for me. One thing that is very rare these days is, as I called out the long number on my card in increments of four digits she repeated them back to me each time. That way I only had to go through this once. Well done and I highly recommend DCI

    18 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Katrina, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Myfanwy.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Pleasent experience

    Cian was pleasent to deal with and reponded very quickly to solve my issue. Thanks Cian

    13 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    I had an issue with my online account…

    I had an issue with my online account which I couldn't resolve myself.I spoke with a lovely lady called Myfanwy who was most helpful. She was very polite,patient and knowledgable. She took note of my problem and had it resolved in a short time. Many thanks

    12 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi David, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Myfanwy on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Really good

    Really good

    11 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Richard, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    staff member was very helpful

    staff member was very helpful

    12 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi James, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Fast efficient resolution to my issue

    Fast efficient resolution to my issue
    Very pleasant operator on the phone .
    Problem solved in minutes

    12 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Mairead, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Niamh was very helpful and courteous

    Niamh was very helpful and courteous

    11 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Good Morning, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Niamh.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    I have only had positive results from…

    I have only had positive results from Radius.
    Recently I made contact through the app and Ciara replied next morning with a resolution. Always prompt, cordial and efficient.

    11 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Richard, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Very helpful customer support team

    Dani was very helpful, fixed my issue quickly and effectively.

    11 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Hassan, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Talk to Cian he is your man.

    Talk to Cian he is your man.
    Walked me through what i needed to do.
    Hassle free :)

    7 May 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Ron, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Cian on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

    Rated 5 out of 5 stars

    Niamh sorted out my issue extremely…

    Niamh sorted out my issue extremely quickly and explained everything thoroughly also.

    27 April 2026
    Unprompted review
    DCI Radius logo

    Reply from DCI Radius

    Hi Claire, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Niamh on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.

    Kind regards,
    Radius Business Solutions (Ireland) Limited

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